How did you guys sort it out?

based on my experience an official complaint to MCMC did help a lot regarding bad service by umobile in my area.

ya la

i was talking about Mbps, the speed of the unifi

not talking about how many MB per second i can download

guys, how to check own unifi plan? i also wish to upgrade. already been using the same RM149 plan for more than 5 years

edit: checked, mine is already the Unifi Lite 10Mbps (thank you campaign 2017)

This post has been edited by ckdenion: Jul 13 2017, 07:13 PM

Mcmc then Tm call , told wait , I am wait from jan 2017 till April then July then ask me wait . Bulls**t Tm .

Surprise....and wait for whole year for nothing...follow up at TM point...still nothing...kepong area.

headache

i think the url thankyousurprise is no more lel

also got the free upgrade.

nothing differs in the speed. the DC still happens everyday.

after complaint, tm will send their technician to check at my house tomorrow

already changed modem twice

you means TM people come and check and change your modem?

my problem solved after tm ppl came, now 40+Mbps download speed

they change dual band wireless router n use only the ipv4, they do not recommend to use IPv4/6

I live chat with them around 1-2 weeks ago.
I say the email says will be upgraded latest by end of June then the CS says its extended until Dec.
So i firmly ask what is the delay because mine 5mbps upgrade 10mbps does not need any infrastructure upgrade, just need to change the account.
Then the CS like kecut balls and say will need to escalate to "Surprise Team".

So i furthemore kecutkan her balls by asking is it possible to upgrade my condo copper lines to fibre or not, so i ask for any contact number for their "Surprise Team" so i can liaise with them and my condo management.
She reply with canot find contact number but ask for my email address and phone number so they can contact me directly.

And 2 days ago received SMS saying Hypptv account changed so thats how i know its already upgraded. Restart router and walla test speed show upgraded.

my area in Kepong no issue, very fast upgrade and speed wise is good.

their CS nowadays really useless copy paste person one lah. I gave 1 star at the end of livechat next day someone from tm asked me what's the justification by giving her staff 1 star? I told them if can give 0 star I will do that man. giving shit service and give false promise is what makes me give low ratings.

extended till December is way too much man.

in your case ok lah at least they did the upgrade. mine? many cases opened then simply reply back we will upgrade urs by end of year and then that's it.

f.o. tm

yours is wat speed increase to what speed?
if 10mbps but copper line sure need to change fibre to upgrade so they got excuse.

as for my case no hardware change so if they delay i can complaint to mcmc

beh tahan this TM keep on delay


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from 50mbps to 100mbps

my next to door neighbor already got upgraded last week. so which part of network readiness shit excuse that they gave to me also I don't understand.

lol shoot kao kao. go live chat and say if they dont upgrade u go complaint to MCMC

I gave up on live chat and directly complaint cfm and mcmc.
Will see how it goes.