TM Thank You Surprise, screw you surprise
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 Jul 4 2017, 05:48 PM
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Senior Member
2,262 posts Joined: Jul 2013 
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QUOTE(zher4883 @ Jul 4 2017, 05:26 PM) What I know is TM will be gradually decommission copper wire for area with Unifi coverage. Whether the letter is true or not it requires further confirmation. most likely TM remove those hubb area that have both copper and fibre infrastructure especially highrise so TM can remove the ADSL and upgrade with VDSL |
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Jul 4 2017, 07:31 PM
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Senior Member
6,798 posts Joined: Oct 2008 From: Kuala Lumpur  
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QUOTE(ClarenceT @ Jul 4 2017, 04:03 PM) You paid RM66+RM25(rental) I assume. But 512k combo is cheaper at RM90 and telemarketer would have offered you to upgrade to 1mbps combo at RM100. And, if you are low-income and sub-urban users, you could ask for RM68 for 1mbps or RM88 for 4mbps. I upgrade myself d. Have to because no idea when they will be calling me, or it can never happen at all. QUOTE(moniqee @ Jul 4 2017, 04:52 PM) Did anyone receive phone call from TM saying they wanna cancel streamyx package coz they dun wan to service this package line anymore.... I bet that may not be from TM. If 100 also no idea, that is just from telemarketer trying to sell you unifi.My sister receive a phonecall from 03-92127541 in regards to the above..together with the attached... We havent receive ours yet....suppose to be on the way...together with SMS We are pretty disturb on this matter and would like someone to clarify on this matter...as the promo for 30Mbps - RM179 expires today. My sister even called 100 on this matter...it seems they dont know about this matter...still make a report and suppose to come back to me during 7 working days. What do you guys think? I honestly need advice Thank You |
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Jul 4 2017, 08:10 PM
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Senior Member
572 posts Joined: Sep 2008
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QUOTE(moniqee @ Jul 4 2017, 04:15 PM) thanks for your reply but @johnlai says the letter is fake. Provided if it's true,anyway, the above letter is not mine. the lady just whatsapp me the sample of those received it. Supposingly my letter is on the way.... anyway, i will just ignore it...until i receive black and white...and i already make a report on this matter via 100 and email. will see what is Telekom reply on this matter because the CS at 100 doesnt know about this matter. better check your port availability, if you have no more port for Unifi, then you're screwed. |
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Jul 4 2017, 09:08 PM
Show posts by this member only | IPv6 | Post
#1224
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Senior Member
1,404 posts Joined: Jul 2006 From: Puchong
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jus got my upgrade last wk, notice that in order to achieve 100mbps, u need to connect to 5GHz wifi ID only can achieve, 2.4GHz cannot.
TM will give u new dlink router for those getting 100mbps upgrade |
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Jul 4 2017, 11:00 PM
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Senior Member
1,258 posts Joined: Jan 2003
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Finally got my VIP20 - Advance50 upgrade! Speed on my phone downstairs, router upstairs...
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Jul 5 2017, 08:02 AM
Show posts by this member only | IPv6 | Post
#1226
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Senior Member
2,507 posts Joined: Jan 2003
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QUOTE(moniqee @ Jul 4 2017, 03:52 PM) Did anyone receive phone call from TM saying they wanna cancel streamyx package coz they dun wan to service this package line anymore.... it is a valid and legit letter since all TM Exchanges are now 100% NGN packet switch.Therefore for an area with HSBB access, there's no needed to maintain circuit-switched architecture in the same exchange.My sister receive a phonecall from 03-92127541 in regards to the above..together with the attached... We havent receive ours yet....suppose to be on the way...together with SMS We are pretty disturb on this matter and would like someone to clarify on this matter...as the promo for 30Mbps - RM179 expires today. My sister even called 100 on this matter...it seems they dont know about this matter...still make a report and suppose to come back to me during 7 working days. What do you guys think? I honestly need advice Thank You So if you are Streamyx user, you can now enjoy at least UniFi Lite with cheaper price and higher speed.While for user with telephony service only (DEL) , you will be migrated to VOBB service (1Play) with the same number. |
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Jul 5 2017, 08:18 AM
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Senior Member
844 posts Joined: Feb 2007
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QUOTE(kkm @ Jul 4 2017, 11:00 PM) Finally got my VIP20 - Advance50 upgrade! Speed on my phone downstairs, router upstairs... which area ?
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Jul 5 2017, 08:41 AM
Show posts by this member only | IPv6 | Post
#1228
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Junior Member
206 posts Joined: May 2008 From: Kota Kinabalu / Klang (hometown)
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QUOTE(kkm @ Jul 4 2017, 11:00 PM) Finally got my VIP20 - Advance50 upgrade! Speed on my phone downstairs, router upstairs... 5ms? Are you using supplied router?
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Jul 5 2017, 10:41 AM
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Senior Member
1,548 posts Joined: Oct 2006 From: ugly kingdom 
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QUOTE(Xefron @ Jul 5 2017, 08:02 AM) it is a valid and legit letter since all TM Exchanges are now 100% NGN packet switch.Therefore for an area with HSBB access, there's no needed to maintain circuit-switched architecture in the same exchange. Are you sure about that? Even the smaller and cincai exchange like my area are NGN based? When I saw the exchange building size, I don't think it can host the modern equipment to support HSBB and SUBB at all.  
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Jul 5 2017, 10:42 AM
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Senior Member
1,258 posts Joined: Jan 2003
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QUOTE(arr9ow @ Jul 5 2017, 08:41 AM) 5ms? Are you using supplied router? Nope, my old Asus AC68U. In DJ. |
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Jul 5 2017, 10:55 AM
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Junior Member
15 posts Joined: May 2015
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edited
This post has been edited by NeKoNoMe: Jul 27 2019, 03:46 PM |
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Jul 5 2017, 11:08 AM
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Senior Member
3,669 posts Joined: Apr 2006
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QUOTE(NeKoNoMe @ Jul 5 2017, 10:55 AM) The letter is legit from TM. Weird, how come my contact at TM said the reference number is invalid? Its for their exchange upgrade, which for this exercise will involve 2 exchange, USJ (United Seafield Jaya) and SIL (Sg.Long). These 2 exchange will convert to full fiber, no more copper, so no more streamyx and Del telephone served from these 2 location. Previously last 3 years it involved BUG (Batu Tiga) exchange. Iinm not all exchange are NGN yet. Normally for full HSBB support they will build new bigger building nearby old one.  Not to mention 03-92127541 actually belong to Maxis telemarketer. |
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Jul 6 2017, 04:00 PM
Show posts by this member only | IPv6 | Post
#1233
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Junior Member
281 posts Joined: Sep 2007
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anyone using unifi in Perlis already got the promised speed upgrade?
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Jul 6 2017, 05:45 PM
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Junior Member
375 posts Joined: Apr 2009 From: liverpool 
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hyppe tv now open all channel
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Jul 8 2017, 08:13 AM
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Senior Member
4,167 posts Joined: Mar 2012 From: Kuala Lumpur  
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QUOTE(serez @ Jul 4 2017, 01:22 PM) Thank you for contacting TM. We apologise for the late response. So you are apply unifi lite? Or you are upgrade from streamyx to unifi lite with same cost?Upon checking in our system, we found that your account are entitled for Unifi Lite 10 mbps (Thank you Surprise Campaign). However, kindly note that the implementation will be perform automatically by phases starting on April 2017 and onward. We apologise as we are unable to provide the exact date for the upgrade because the implementation is based on the technical readiness. Nevertheless, once the modification has been successfully performed, customer will be given a notification upon implementation of the new speed via e-mail or SMS. Customers are to be advised to restart all equipment (TM router and Set Top Box) once they have received the notification. Therefore, we appreciate if you could monitor the e-mail or SMS time in time. Thus, we hope the above explanation has reverts to your query. For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook,Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my. We look forward to serve you better. Regards, ammaa  |
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Jul 8 2017, 09:33 AM
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Junior Member
296 posts Joined: Jan 2003
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QUOTE(moniqee @ Jul 4 2017, 03:52 PM) Did anyone receive phone call from TM saying they wanna cancel streamyx package coz they dun wan to service this package line anymore.... fyi, the 30Mbps RM179 are extended until 31st July 2017 My sister receive a phonecall from 03-92127541 in regards to the above..together with the attached... We havent receive ours yet....suppose to be on the way...together with SMS We are pretty disturb on this matter and would like someone to clarify on this matter...as the promo for 30Mbps - RM179 expires today. My sister even called 100 on this matter...it seems they dont know about this matter...still make a report and suppose to come back to me during 7 working days. What do you guys think? I honestly need advice Thank You  |
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Jul 8 2017, 11:06 PM
Show posts by this member only | IPv6 | Post
#1237
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Senior Member
6,373 posts Joined: May 2007
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QUOTE(davinlicious @ Jul 6 2017, 05:45 PM) hyppe tv now open all channel that's due to raya right? |
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Jul 8 2017, 11:56 PM
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Junior Member
194 posts Joined: Aug 2011
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Haven't received my speed upgrade... Why?
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Jul 10 2017, 09:09 AM
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Junior Member
375 posts Joined: Apr 2009 From: liverpool
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QUOTE(fkinmeng @ Jul 8 2017, 11:06 PM) that's due to raya right? yup until middle julyjust enjoy  |
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Jul 10 2017, 10:22 AM
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Junior Member
71 posts Joined: Sep 2004
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FYI I called up TM on another matter and at the same time asked about the free upgrade.
They checked my eligibility and found no date listed for the upgrade. Within a week they arranged an appointment for the technicians to come. My area is Damansara Utama. If I had just continued waiting patiently, I might never have gotten the upgrade. |
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