I got my bill through email, it has PDF attachment. If you don't know your line number, you can try physically connect a phone to your unifi router and call your handphone. Or, go to online self service, logon there and there is the info.

In my bill, the service no is my unifi logon id, strange

Use the UniFi telephone then call your handphone la

Well, me from Vip5 -RM149 to Vip10 promo upgrade -RM169 (about 2yrs ago)

Just check and entitled for free speed upgrade to unifi advance 30 . Speed will be upgrade after 31/01/2017.

 

Just got my speed upgrade from 30mbps to 50mbps

they send me a sms about order completed, than send me another sms asking me to restart my router 1 day later.

I'm not sure. I got the white android box last year. I only checked 2 weeks ago and it was in there. Very seldom use HyppTV. The last 2 weeks, I had it on almost everyday because I was trying out vlan trunking for HyppTV.

I keep getting "Your UniFi will be upgraded from March 2017 onwards"... Until today still 30mbps. Where is my 50mbps!?

No but you can terminate your current subscription and apply for a new Unifi Biz Advance without HyppTV. That way you won't have to stupidly pay for something you don't use every month.

I got updated from 30mbps to 50mbps recently, but still using RG4332...
I asked them, they said will keep using the RG4332 router...
I wanna ask here, anyone here got upgraded to 50mbps from 30, did they change the router for you too?

Well then, I'm gonna look for a new router with ac compatibility...

Finally got my speed upgrade for free.
30 mbps to 50mbps, took a while thou

bro, there are only 2 ppl in my house and I already make sure no background downloading during speed test

for 50Mbps, i expect the speed test is at least more than 30Mbps la, if not what is the point of the free upgrade?

before upgrade, i can get up to 20+Mbps for 30Mbps package, now upgrade to 50Mbps, still get about 20Mbps speed, does not make sense

i already complaint to tm, they said they detect frequent disconnect issue with my unifi

according to them, they need to rectify this problem 1st before the speed problem

after complaint, tm will send their technician to check at my house tomorrow

you means TM people come and check and change your modem? 

my problem solved after tm ppl came, now 40+Mbps download speed

they change dual band wireless router n use only the ipv4, they do not recommend to use IPv4/6