Did anyone receive phone call from TM saying they wanna cancel streamyx package coz they dun wan to service this package line anymore....

My sister receive a phonecall from 03-92127541 in regards to the above..together with the attached... We havent receive ours yet....suppose to be on the way...together with SMS

We are pretty disturb on this matter and would like someone to clarify on this matter...as the promo for 30Mbps - RM179 expires today.

My sister even called 100 on this matter...it seems they dont know about this matter...still make a report and suppose to come back to me during 7 working days.

What do you guys think? I honestly need advice

Thank You

Haven't received my speed upgrade... Why?

FYI I called up TM on another matter and at the same time asked about the free upgrade.

They checked my eligibility and found no date listed for the upgrade. Within a week they arranged an appointment for the technicians to come. My area is Damansara Utama.

If I had just continued waiting patiently, I might never have gotten the upgrade.

I just asked through online chat and apparently mine would be upgraded by this October. I live in apartment so maybe that's why my upgrade is taking longer time.

Did the same for a friend. They called and say don't know when can give the speed upgrade. Managed to sort it out ourselves. MCMC also dont really bother. Too many complaints.

I live chat with them around 1-2 weeks ago.
I say the email says will be upgraded latest by end of June then the CS says its extended until Dec.
So i firmly ask what is the delay because mine 5mbps upgrade 10mbps does not need any infrastructure upgrade, just need to change the account.
Then the CS like kecut balls and say will need to escalate to "Surprise Team".

So i furthemore kecutkan her balls by asking is it possible to upgrade my condo copper lines to fibre or not, so i ask for any contact number for their "Surprise Team" so i can liaise with them and my condo management.
She reply with canot find contact number but ask for my email address and phone number so they can contact me directly.

And 2 days ago received SMS saying Hypptv account changed so thats how i know its already upgraded. Restart router and walla test speed show upgraded.

yours is wat speed increase to what speed?
if 10mbps but copper line sure need to change fibre to upgrade so they got excuse.

as for my case no hardware change so if they delay i can complaint to mcmc

lol shoot kao kao. go live chat and say if they dont upgrade u go complaint to MCMC

I gave up on live chat and directly complaint cfm and mcmc.
Will see how it goes.

yes, I already file complaint via cfm and mcmc.

lodging an official complaint might really help to expedite the free upgrade.  I lodge a complain via OCC last week.  Then as usual they reply with an email saying the upgrade campaign will last until September 2017 and subject to network responsibility blah blah blah....

but suddenly this morning received a sms saying my Unifi has been upgraded. 

My package is 50mbps and being upgraded to 100mbps now.  Switched from Streamyx to Unifi to take advantage of the free upgrade campaign in Jan 2017.