Have you come across any incidents and happenings that involves grab and uber? Not everything is rosy and comfy or that lucrative in Grab or Uber .

Negative and constructive comments are always welcome here. Other threads are trying to sign up and enticed the drivers for GC or Uber, so pretty much every comments are amazingly positive and awesome. So is high time to hear from the other side.

Now let us lists down some topics for your comments and discussions:

1) Grab and Uber Customer Service

2) Your review and comments on the Grab and Uber Office - Your impression on the support staffs and the office building itself

3) Your operation comments on the GC and Uber apps

4) Your real life experience in driving for Gc or Uber?

5) Your Frustrations and heart break in dealing with GC or Uber.

Please lists everything down.

My experience and what I have seen and heard from others:

1) I was told that a month back at GC office one early morning on a weekday, an ex-grab driver come in and throw 2 beer bottles towards the support staffs but none of them got hit them because the beer bottles only hit the wall glass panels. He was venting and cursing the support staffs asking why he was banned and why the fares are so low, and saying he is not a dog or slave driver because he has a family to feed etc.. The support staff try to reason with him and the police come and take him away. Some aspiring newbie may have taken the photos of this commotion.

Think for yourself if it is really worth driving if the fares are too freaking low?

2) At one of the LRT Station taxis angrily block grab drivers from coming in to the Lrt Station, when the gc driver call support, she was sarcastically told to ignore them because they were only throwing eggs and so are harmless.

3) Many times do you know that only an incidents has already happens would GC message you telling you to be careful etc.. they don't give a hack about your safety but always ask you to drive safely for the sake of the riders, do you notice?

4) The Bersih event last Saturday, did anyone get a message telling you to avoid going to KL because many roads has been closed? instead they advised you to go bukit jalil stadium to pick riders.

5) Do you know that GC treats their riders as KING and Drivers as ..... do they tell the riders to be on time? so drivers don't have to wait and wait? Uber has a 5 minute rule, but sadly Grab does not has one. Do Grab tell their riders to bring small change rather than the RM50 and RM100 note? They do not have friendly reminders to the riders. I guess they only send out promos.

6) Do you know the incidents of the driver that come out front page news?


Please share your experiences - so the newbie or new ones can decide for themselves

This post has been edited by kerrysmile: Nov 24 2016, 10:26 PM

Follow here:
https://twitter.com/AskarPerang

i got banned for 3days due to rider complain me being rude....but that my pren bitch was abusive scolding me everytime i need to confirm pick up location and the way.....
temp drive uber this weekend dammit

3 days start today? usually is not full 3 days.
last week also i kena suspend 3 days start friday night but on monday morning can drive back again already. just that incentive gone. not able to recover.
if you can log in back on Sunday still able to recover incentive requirement.

booked uber, in the app says 6mins, end up waiting 20 mins.

rider incorrectly states the pickup/drop-off point.

ya...starts today....Grab say Sunday can start d...i hope so coz for the first time i manage to achieve 60% busy area once they added busy area near me

this one happen almost everyday.....

App doesnt count for traffic

Something similar happened to me as well. The driver told me he hadn't dropped off his previous passenger before accepting.

Got ban for being rude? How does Uber define or classify as being rude? It is one sided and they only listen to their riders? When you want to compliant about the riders do they listen? do they really? Every driver for the sake of uber business give 5 stars rating? do your rider always gives 5 star to you? One of the worst customer are down under ..but not all are like that though ..

This post has been edited by kerrysmile: Nov 25 2016, 07:44 AM

Yea that hurts, wasting your time and petrol

I really hate this kind of riders, the location they wants you to pick them up is different from what they requested on the apps, do you compliant to uber or grab? or you just say OK, oh this is just one time thing, no issue? I think if every driver compliant I am sure Grab or Uber will take note of it. Let me share a story one time I pick up two pondan, not at their apartment lobby but outside the guardhouse, probably about 50 meters away, after they enter the car they were really complaining, I told them that the address was what you enter on the apps, they told me Uber don't have their apartment address which was weird. But, this was funny because they were wearing and walking on high heals shoes.

This post has been edited by kerrysmile: Nov 25 2016, 07:55 AM

Better to call or msg your drivers. 20 minutes waiting are not really acceptable

remember sometimes the stupid gps has no brian, when you are driving on the the highway sometimes the request comes in from the other side of the highway, you need to do a big u turn and those traffic jam. sometimes maybe just request riders to cancel

This post has been edited by kerrysmile: Nov 25 2016, 08:01 AM

doesn't explain why he was at the same spot for 5mins without moving.

how do we know whether driver is actually on the way or he just accept then go for a drink first?

It's Grab actually....temp drive Uber coz grab got banned, for Grab we can't rate riders as long as rider complaint you rude that's it....how they know? Riders told them looo, it sucks I know but what to do....

Most of the time, the Uber drivers have no sense of direction. Always get lost before picking me up. End up go wrong way and I have to wait longer.

That day one female Uber driver accepted my request then SMS me ask me where I'm going. Told her where, which is about 10km away, and she told me she only goes to airport. Refuse to cancel and made me cancel the trip. Lucky still in time and Uber didn't charge me for canceling.

Short trip. RM3.

Rider paid in all coins...

picking riders from shopping mall, reach already but rider not yet arrive at pick up point, they don't understand that there's no place to wait at pick up point? Even more risky when pick up point got taxi driver around.

Waze are Not always accurate and I assumed Grab or Uber also uses Waze. Under the bridge or some crowded building or trees the gps reception does not really work... he could be moving but gps don't show, alot of times riders told me their apps shows as drivers are 10 minutes away, but holy macronoly he shows up. Sometimes drivers used their own gps so they don't follow gps all the time.

This post has been edited by kerrysmile: Nov 26 2016, 01:38 PM

1 of the reason is uber do not have many drivers compares to grab, as such uber ask their drivers to pick up riders 10 to 15 minutes away and that is part of the reason you have to wait. Probably on that day the uber driver only wants to do airport trips.

Ya that is freaking demoralising .. they thought we are a bunch of school bus drivers

best to call them up, because pick up point has a lot of cars coming in , other than those taxis, most drivers behind you will get impatience and start to honk ... and some might curse and swear ...

Of course uber and grab will side to the riders, duh, riders are the one paying for the service.

You guys are starting to sound like taxi drivers now. Don't like short trips la, waste time and petrol la, etc.

They are lack of driver and passenger

any driver always pick up riders at shopping malls like Midvalley?

this, really brainless riders

This post has been edited by bristlebb: Nov 28 2016, 04:33 PM

i can see a trends of young ppl start becoming taxi driver.... some even dropped their degree job to earn a short term big bucks... haiz...

anyway... just to share one experience... uber driver use waze... but half way only realized set wrong waze location.... really jia lat that time... next time need to qc location properly...

+1

so true.

met with school kid telling me he didnt bring enough money when dropped off him and he asked me to wait for him for 5mins, he ran into home and get his mom. gosh...

Wow, you sure providing good customer service

This post has been edited by darrenk9: Nov 29 2016, 07:51 AM

i am sure there are .. should give it a try

alamak do I have a choice.... and I met with two similar cases.

One time, I was at Jalan Ampang. Surge is 1.8x. Uber ping. The rider is 4 minutes away. Ok, let's go. Pick up rider. Since my phone is quite slow, it took awhile for my maps to show the direction. So, I went quite far (to the Jalan Ampang / Jalan Tun Razak intersection), then realize I was going the wrong. But I was surprised....the destinatation was 200 meters away from the pick up location.

I though rider put wrong destination ( I mean..no one is this daft, right?).

NOPE! It was the correct destination. Rider did not realize the destination was only 200 meters away. In fact, you could see it from the pick up location. (HOLY ShIT)

In the end, I got about RM 4.00 (because of the surge...lol)

Rider's 1st instinct was to use Uber app but not check first in the maps. Wow...

As a rider going for short trip (fare below rm5), always use Grab. Please. Stop cheating on Uber driver. Really. This is serious.


At least on Grab:
1. driver know the fare and destination. driver accept means he want and don't mind short trip.
2. Grab bonus workable for both incentive and fare hunter drivers.

Pickup um student from his college to his class within the uni. He use rm5 code. So free. I know uber will pay me later.

So demoralize when face short trip

Pickup lady mypren from Cyber to Puchong, otw the other side of the road got roadblock, she became scared AF and ask me to use other road, after drop her off immediately got another ping nearby, another mypren.

Picked him up from KFC nearby, he ask me he's not going to his intended destination as input in the app (Subang), but he said he's gonna go Sri Kembangan, then he ask me to stop somewhere, wanna buy something he said, then after I drop him, saw him meeting some guy discussing something, very dodgy, got scared if its some kind of drug trade or something, locked the car and immediately left the place, hit drop off and called GRAB CS to inform this situation

booked a grab once at jalan imbi during peak hours with 'high demand surcharge'. driver accepted and told me to cancel after i waited 5mins. reason, he doesnt wanna stuck in a jam to get to the pick up point which was just 200m away.

so how? did you got your $$$ from Grab? what did Grab says?

It was a less than 2km drive from the pickup place to the place that guy wanna stop by, didnt collect any $$$. Grab just said they left a remark on the guys account

means no action lo.....at least did they refund the 20% commission to you?

Nope

So what can you do? they only left a remark, this riders would do the same thing over and over again. most drivers will not compliant .. and grab couldn't be bother. remember to screen shot because in a court of law this are evidence to proof your case. Sorry to say grab always side with the riders.

read another thread earlier and someone says uber don't suspend but only lower your rating. Grab will suspend any drivers with any simple complaints from the riders. Do remember it is not merely the riders fault it is always grab fault.

This post has been edited by kerrysmile: Dec 3 2016, 04:08 PM

is good to have some FAN Boys of Grab and Uber around in this forum. at least we know how they think.

should have

Totally Agreed.

It's just common sense, drivers are not the one paying for grab/uber operating cost, of course they won't side with the drivers, duh.

Just like any other company, or any other business, customers are always right and employees are replaceable. Don't like it? Get another job then.

Taxi driver mentality, sheesh.

It's good grab car sides with riders. I can guarantee the drivers all will become taxi driver mentality within A WEEK if grab car takes complain like our dear SPAD

it take 2 hand to clap, and some riders are too idiot to understand what the concept of ride sharing versus taxi (including the Uber and Grab staff), and too cheap/ poor to request for UberBlack or premium ride or even hire personal drivers

you encounter this case?

indeed, it is good eyeopener to realize many cheapskates out there are having lack of mutual respect courtesy, be it rich or well educated

its like flying low cost airline but expecting business class treatment, make sense?

have to agreed riders expect a lot from the drivers .. want the best and cheapest. who's going to suffer, definitely not uber or grab but their drivers.

Was Uber rider yesterday at Mid Valley

4:20PM : Book ride from north court to home.
Made sure location of pickup is Toast Box & waited exactly there...
Assigned a driver by app saying 10min away at OKR despite
app show many driver nearby...
4:30PM : check app, car still at OKR not moving.
4:50PM : Driver never showed up, called him 5x he end call deliberately.
4:55PM : I Cancelled the trip & was slapped with RM5 fine for next ride.
4:55PM : Booked another ride from north court to home.
Assigned a driver by app saying 10min away at Bangsar despite
app show many driver nearby...
5:10PM : Saw his car passing on main road but did not stop.
Suddenly app gave me RM1 receipt. Tried to call driver to ask but contact disappear.
5:20PM : Still at Mid Valley after 1 hour trying to go home 15min away.
Time already peak hour & will take longer to reach home...haih

How do i spot such irresponsible drivers?
I don't dare to use Uber anymore becoz of this... 2 drivers FFK same day...haih

Guys, as a rider I am banned. I wrote in to support to find out why, they are trained not to share ban reason. I had to appeal, to which I did. No response after 1 week.

I am guessing the ban was due to my 3 cancellations in 3 days.

1 - Driver doesn't know my pick up location and GPS is broken. I cancelled and didn't complain.

2 - Driver car broke down. I had to cancel and wrote in to find out the whether he's lying or telling the truth.

3 - My pickup point is far, driver requested me to cancel. I did snd wrote in.

Few hours later, bam! Banned.

Anyone knows how to deal with this? Rather than register a new account with new number, I would love to keep my current account.

omg i had the same issue too

was it a 4.6 driver?

you mean rating? His rating was 4.7.
Kept all the screen capture of his phone number, car, plate, photo, etc.
Tried calling him to find out what really happen but he end my call after few rings, not once but 5x!
Send him a message but never bothered to respond...
Tempted to reveal his details so that anyone assigned this driver may cancel immediately & not waste time waiting...

This is Grab or Uber?

If you got all the details, just report to Uber straight.

if all driver started to have taxi driver-minded (such as picky on trips and cancel) Uber and Grab need to really control this and only pick driver who are proven responsible. if not, rosak susu sebelanga..

I straightaway lodge complain to Uber. But I wasn't charged la, just wanted Uber to know about him and save other riders the hassle

As to other drivers here, mind explaining why accept request and then don't pickup?

Uber seldom ban drivers, I heard. So you get macam macam types of drivers...lol

This is Grab. The CS wouldn't want to reveal the ban reason so I can only assume cancellations was the cause.

Their CS would normally respond in a few hours but this appeal thing, nothing!

If Uber Start to banned drivers in no time they will have no drivers driving for them

One Uber driver told me that he has been more careful on what to talk or say with her riders. At times is better not to talk if you feel or see that the rider is moody or having a bad hair day or else you may get reported. Uber listen to riders complaints not driver. Some riders are very sensitive. Would be great if some of you could share on this. Especially on when to talk or when not to talk. After you try having once or the most twice in getting a conversation but no reply from riders, is best to keep quiet.

Nope. 1 banned driver can easily be replaced by 10. Everyday hundreds of people signing as a Uber driver.

It's been 3 weeks of driving Uber and I've met many people. The worst thing that is always happen to me is when riders pinpointed their locations inside a buiding instead of the entrances. This got me in trouble whenever it's a new location to me.

Yes, agreed.

Perhaps, before you start driving to the location, SMS/call the rider and ask where to wait for him/her. Ask them, should you wait at the entrance or lobby or guard house or etc. If there ask you to come inside the apartment, ask them for the unit number...

This is what I always do. Maybe it will work you too...

Thank you for the heads up buddy!

Is uber or grab cheaper?

No direct answer. To many variables because surge or high demand can happen at any time and/or any location. So, you have to check both apps at the same time to determine which is cheaper.

For short trip, fare below RM5, please use Grab. That's all my advice.
Reason:
For Uber, driver will feel cheated. Example, drive to pick up 5km but destination heading only 1km.
For Grab, driver will know the fare, will see the destination. Only willing driver will accept. And yes, during peak hour incentive, high % chance a incentive driver will accept such job. Even during off peak hour, fare driver will accept because at the end of the day, Grab is generous to top up the fare to RM6 to the driver.

For long distance trip, just open up both apps and check. Both apps the same, the fare will be affected by supply and demand.

I once booked a Uber from Sunway Pyramid and the driver called me upon confirmation to ask me where am I going. I told him my destination and he told me he only go to airport, asked me to cancel the booking. I wasn't expecting taxi attitude and needless to say I'm mad as hell, I scolded him right away and he just keep insisting me to cancel it. Made a report to uber afterward and only got a reply that they will investigate it and when I insisted them to update me with follow up they didn't reply me. Shame on them if no action was taken

The apps showing many drivers is a trick used by all the ride sharing services, they are not real. Don't believe what the apps shows you. All bluff.

All I can say is this driver is very irresponsible. You need to make a compliant.

With ur fiesta biturbo?

Already made complaint & received apology from them but not sure what action has been taken on them.
Don't want them to take others "for a ride"...

Yup, could me gimmick...

free to sit anywhere. unless if the driver specially request you to sit at a specific place due to a reason.

yes, u can sit anywhere except the driver's lap.

anyway, jokes aside, drivers prefer riders sit at the front... it's less "hostile".

need to update apps.
woah. why?

still using the old one. *without maps*

its illegal for the driver to ask you to sit in front...

but, its better for you and the driver, if you sit in front...safer...

Took grab the very first time this morning at KLIA2..back to PJ.

Got a driver with 5 star rating..big sedan summore..but..end up its another guy that drive me using a different car. Told me that it's his partner and the work for the same "company".

His partner was driving with phone in hand looking at GPS all the way back to PJ. It was a really wtf first time experience for me..

just report an issue. complain and the account will be ban.

I once had a uber driver that circled the area a few times and he couldn't find the location although the specified pick up point was accurate. He just couldn't understand my directions when I asked him to stop the car and wait, I will walk to him. I ended up cancelling because there was a grab driver in the area and he called and yelled at me. I was really rushing and didn't need to be driven by an idiot.

Another incident involved a grab driver. He arrived and went straight into the condominium when I specifically told him that I am already waiting at the main road. He then called and rudely yelled 'SUDAH SAMPAI LAH, LU MANA AH?' When I entered his car he continued his tirade telling me that I should have been at the location before bidding for a ride. I told him to stop the car, I got off and told him to 'F off'.

One of my students, a Bangladeshi guy was racially abused by a driver who asked him to get out of the country.

I think that while the majority of drivers are nice and decent people the number of assholes are on the rise lately.

You need to report each incident to the Grab or Uber Customer Service.
These drivers will be banned

For me I'm doing full time. I used to drive Uber but now Grab.

Cons:

Uber: Many times pickup points wrongly put .

Grab: Got one time I almost arrived about 300 meters almost arrived at pickup point. The rider cancel the trip. Fucking idiot , wasting my fuel.

like one of the x-men that can duplicates himself to make a lot of ppl seen on radar ...

wonder how many would join or continue with uber/grab after gov bill passing next month that say requiring:

a) medical checkup of driver
b) puspakom inspection every 6 mth
c) driver need psv license
d) car age cannot over 5 years

some sosco open mouth wanna uber/grab subsribe with them rm1xx per year even u got your own PA insurance already

Took an Uber from LRT station to my place. During the entire journey the driver kept playing with his phone and never look at road properly. Then when arriving at the destination almost hit the curb. Damn teruk sia. Gave one star terus.

IMO they should have option for drivers not to pick up cash payment method customers. Using credit card should be the norm and its safer for drivers too.

what is mypren

Black, Africans. Incorrectly and derogatorily called Negroes at times.

Today have a bad request from Grab Passenger.

1) I already arrived at your location.(me)
- Ok I saw your Car.
- can you wait me for 3 Minutes.
- Sure.(me)
- I waited more than 5 minutes. (Me) getting angry....
- I decided to cancel, and put a no show. (Me)
- Few seconds after I cancel. Then he quickly called me sorry ah I'm having a discussion...Sort of meeting I guess. He said how...Can you wait for me or get back fetch him again.
- I was like wtf you request Grab means you're ready to move your ass and wait for my car to arrive. What If I didn't call him , maybe I am waiting like 1 hour. Sure fucking idiot. If got meeting let the driver know about it.
- I told him you better get another driver. My first time passenger acted like his the boss, I am his personal driver for Rm5 busy hour requested trip 4.40pm.

This post has been edited by TypeR: Feb 17 2017, 10:06 AM

This type of ruder no need layan.

Lol, If the driver dont want to go to your location its up to him. Why scold him. He is not your slave. Just cancel the ride and request another driver la.

I encounter many case like this and i have no problem cancelling the ride if the driver request as I understand ride sharing should be mutual. If the driver dont want to go to where I want to go, its fine and its his right. I just wait for another driver or I can just call a taxi.

These days many stupid rider think their money can force driver to serve them.

This post has been edited by Triton: Apr 5 2017, 12:34 PM

Are you being serious? By right the driver have to go anywhere we requested them to, they cannot choose. This is why Uber make it that the driver cannot see their passenger destination until they picked them up. It's even in Uber policy that driver must drive the passenger to anywhere they want.