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 Grab and Uber Incidents you come across, On Customers Service n Support Pls Share

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shee1
post Dec 6 2016, 02:15 PM

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Was Uber rider yesterday at Mid Valley

4:20PM : Book ride from north court to home.
Made sure location of pickup is Toast Box & waited exactly there...
Assigned a driver by app saying 10min away at OKR despite
app show many driver nearby...
4:30PM : check app, car still at OKR not moving.
4:50PM : Driver never showed up, called him 5x he end call deliberately.
4:55PM : I Cancelled the trip & was slapped with RM5 fine for next ride.
4:55PM : Booked another ride from north court to home.
Assigned a driver by app saying 10min away at Bangsar despite
app show many driver nearby...
5:10PM : Saw his car passing on main road but did not stop.
Suddenly app gave me RM1 receipt. Tried to call driver to ask but contact disappear.
5:20PM : Still at Mid Valley after 1 hour trying to go home 15min away.
Time already peak hour & will take longer to reach home...haih

How do i spot such irresponsible drivers?
I don't dare to use Uber anymore becoz of this... 2 drivers FFK same day...haih
shee1
post Dec 7 2016, 01:32 PM

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QUOTE(persona93 @ Dec 7 2016, 09:33 AM)
omg i had the same issue too

was it a 4.6 driver?
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you mean rating? His rating was 4.7.
Kept all the screen capture of his phone number, car, plate, photo, etc.
Tried calling him to find out what really happen but he end my call after few rings, not once but 5x!
Send him a message but never bothered to respond...
Tempted to reveal his details so that anyone assigned this driver may cancel immediately & not waste time waiting...

shee1
post Dec 19 2016, 07:23 PM

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QUOTE(kerrysmile @ Dec 14 2016, 08:10 AM)
All I can say is this driver is very irresponsible. You need to make a compliant.
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Already made complaint & received apology from them but not sure what action has been taken on them.
Don't want them to take others "for a ride"...
shee1
post Dec 19 2016, 07:23 PM

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QUOTE(kerrysmile @ Dec 14 2016, 08:05 AM)
The apps showing many drivers is a trick used by all the ride sharing services, they are not real. Don't believe what the apps shows you. All bluff.
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Yup, could me gimmick...

 

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