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 Grab and Uber Incidents you come across, On Customers Service n Support Pls Share

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persona93
post Dec 7 2016, 09:33 AM

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QUOTE(shee1 @ Dec 6 2016, 02:15 PM)
Was Uber rider yesterday at Mid Valley

4:20PM : Book ride from north court to home.
Made sure location of pickup is Toast Box & waited exactly there...
Assigned a driver by app saying 10min away at OKR despite
app show many driver nearby...
4:30PM : check app, car still at OKR not moving.
4:50PM : Driver never showed up, called him 5x he end call deliberately.
4:55PM : I Cancelled the trip & was slapped with RM5 fine for next ride.
4:55PM : Booked another ride from north court to home.
Assigned a driver by app saying 10min away at Bangsar despite
app show many driver nearby...
5:10PM : Saw his car passing on main road but did not stop.
Suddenly app gave me RM1 receipt. Tried to call driver to ask but contact disappear.
5:20PM : Still at Mid Valley after 1 hour trying to go home 15min away.
Time already peak hour & will take longer to reach home...haih

How do i spot such irresponsible drivers?
I don't dare to use Uber anymore becoz of this... 2 drivers FFK same day...haih
*
omg i had the same issue too

was it a 4.6 driver?
persona93
post Dec 7 2016, 02:59 PM

Regular
******
Senior Member
1,180 posts

Joined: Oct 2010


QUOTE(shee1 @ Dec 7 2016, 01:32 PM)
you mean rating? His rating was 4.7.
Kept all the screen capture of his phone number, car, plate, photo, etc.
Tried calling him to find out what really happen but he end my call after few rings, not once but 5x!
Send him a message but never bothered to respond...
Tempted to reveal his details so that anyone assigned this driver may cancel immediately & not waste time waiting...
*
I straightaway lodge complain to Uber. But I wasn't charged la, just wanted Uber to know about him and save other riders the hassle

As to other drivers here, mind explaining why accept request and then don't pickup? hmm.gif

 

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