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 Grab and Uber Incidents you come across, On Customers Service n Support Pls Share

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Boy96
post Nov 25 2016, 01:54 AM

That's a tripod.
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QUOTE(Da Mon Sta @ Nov 24 2016, 11:53 PM)
booked uber, in the app says 6mins, end up waiting 20 mins.
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App doesnt count for traffic
Boy96
post Dec 3 2016, 03:07 AM

That's a tripod.
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Pickup lady mypren from Cyber to Puchong, otw the other side of the road got roadblock, she became scared AF and ask me to use other road, after drop her off immediately got another ping nearby, another mypren.

Picked him up from KFC nearby, he ask me he's not going to his intended destination as input in the app (Subang), but he said he's gonna go Sri Kembangan, then he ask me to stop somewhere, wanna buy something he said, then after I drop him, saw him meeting some guy discussing something, very dodgy, got scared if its some kind of drug trade or something, locked the car and immediately left the place, hit drop off and called GRAB CS to inform this situation
Boy96
post Dec 3 2016, 12:03 PM

That's a tripod.
*******
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From: Ampang


QUOTE(destiny6 @ Dec 3 2016, 11:48 AM)
so how? did you got your $$$ from Grab? what did Grab says?
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It was a less than 2km drive from the pickup place to the place that guy wanna stop by, didnt collect any $$$. Grab just said they left a remark on the guys account
Boy96
post Dec 3 2016, 12:20 PM

That's a tripod.
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QUOTE(destiny6 @ Dec 3 2016, 12:13 PM)
means no action lo.....at least did they refund the 20% commission to you?
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Nope
Boy96
post Apr 6 2017, 08:56 PM

That's a tripod.
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QUOTE(Kaka23 @ Apr 6 2017, 06:32 PM)
Is all the toll chaeges already included in the fee srared in the app when doing the booking?
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Uber yes, Grab no
Boy96
post Apr 6 2017, 10:39 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang


QUOTE(shirley_andy @ Apr 6 2017, 10:35 PM)
sure? cuz everytime I drive regardless of uber or grab, need to manually key in toll charge otherwise u won't be reimburse.
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For uber if the rider is paying cash, whatever the green screen shows, that is what the rider needs to pay, which is inclusive of tolls.

Look back at your trip history, if some of the tolls are not added, u need to report to Uber and they will compensate u. Uber tends to miss adding some of the toll plaza's.

Grab one is memang need to key in manually

This post has been edited by Boy96: Apr 6 2017, 10:40 PM

 

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