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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29
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yuhhaur
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 Sep 21 2016, 06:55 PM
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QUOTE(XeactorZ @ Sep 21 2016, 06:28 PM) but seems not more nexus, rumor is going to call pixel  no doubt Note 7 still the best android phone right now  Samsung doing a great job this year  as for Sony, sorry to said their phone design looks same since Xperia Z, and only got waterproof this feature for their selling point those China phone using their own android skin which I not like it at all especially Oppo for xiaomi and huawei still okay but their feature is very less compared to Samsung flagship as for iPhone, not really overprice, mainly due to weak currency You don't start a design war pls... |
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s.c
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Sep 21 2016, 06:57 PM
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Getting Started
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Just finished live chat with CS....they told me can refund...but need to return full set together with all freebies...
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nexona88
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Sep 21 2016, 07:04 PM
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QUOTE(RVN10 @ Sep 21 2016, 05:24 PM) Everyone i just got call from Samsung after my chat with Samsung live chat this morning. I ask them about 1 to 1 replacement in case of missing accessories. The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories. What important is the phone and box. Just need to bring phone and box for replacement. This information will be sent out to all dealer and service center via internal memo in 2 days time. Finally it's confirmed.. Those staff is really blur blur now.. Always give different answers  make people angry only.. |
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XeactorZ
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Sep 21 2016, 07:25 PM
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QUOTE(yuhhaur @ Sep 21 2016, 06:55 PM) You don't start a design war pls... I didn't start at all, just share what my opinion |
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jrrsim
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Sep 21 2016, 07:29 PM
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QUOTE(RVN10 @ Sep 21 2016, 05:24 PM) Everyone i just got call from Samsung after my chat with Samsung live chat this morning. I ask them about 1 to 1 replacement in case of missing accessories. The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories. What important is the phone and box. Just need to bring phone and box for replacement. This information will be sent out to all dealer and service center via internal memo in 2 days time. So similar to SG right? Return defective phone with box due to safety concerns, not together with tidbits which makes no sense and makes it problematic except for financial reasons |
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RVN10
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Sep 21 2016, 07:32 PM
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Getting Started
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QUOTE(jrrsim @ Sep 21 2016, 07:29 PM) So similar to SG right? Return defective phone with box due to safety concerns, not together with tidbits which makes no sense and makes it problematic except for financial reasons Yup... |
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yuhhaur
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Sep 21 2016, 07:35 PM
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Now everyone happy  (and we are better than SG already with 1Yr screen crack & also a TPG ) This post has been edited by yuhhaur: Sep 21 2016, 07:36 PM |
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keny1st
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Sep 21 2016, 07:37 PM
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QUOTE(RVN10 @ Sep 21 2016, 05:24 PM) Everyone i just got call from Samsung after my chat with Samsung live chat this morning. I ask them about 1 to 1 replacement in case of missing accessories. The customer service person just confirmed SME received instruction from HQ, that all exchange should still be done irregardless of status accessories. What important is the phone and box. Just need to bring phone and box for replacement. This information will be sent out to all dealer and service center via internal memo in 2 days time. means we can take out every accessories include charger? cable? converter as well? will they exchange brand new set as well? or just replace the phone.. |
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aruja_69
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Sep 21 2016, 07:52 PM
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QUOTE(keny1st @ Sep 21 2016, 07:37 PM) means we can take out every accessories include charger? cable? converter as well? will they exchange brand new set as well? or just replace the phone.. Suddenly this exchange got so many version phone and box or phone with full box....confused... |
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xDingx
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Sep 21 2016, 07:53 PM
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QUOTE(yvonnesoo @ Sep 21 2016, 04:04 PM) yeah mostly everywhere i go, saw the news or notification or announcement. even your phone is working, i wonder whether you dare to use or not. later gets stares from others  the funny part is despite this phone issue, samsung shop inside the mall, phone advertising and display selling as usual  poison.. blue coral [attachmentid=7579022][attachmentid=7579014] Nice  Are u in china? Anyone has any idea that currently the Note 7 sold in HK or China will have a black square dot on the IMEI sticker to indicate the note 7 is safe? I will be travelling to HK next week..tempting to buy a coral blue note 7 from there...  |
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mydragoon
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Sep 21 2016, 07:57 PM
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QUOTE(mhhee @ Sep 21 2016, 05:30 PM) Small camera windows can be moved around as long as you selected the right mode. I can easily move around on screen. hmm.. once again, thanks... somehow, I think I was trying it with the wrong small cam.. no wonder cannot move it. |
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yvonnesoo
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Sep 21 2016, 07:59 PM
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QUOTE(xDingx @ Sep 21 2016, 07:53 PM) Nice Are u in china? Anyone has any idea that currently the Note 7 sold in HK or China will have a black square dot on the IMEI sticker to indicate the note 7 is safe? I will be travelling to HK next week..tempting to buy a coral blue note 7 from there... not in china la.. in europe later troublesome for warranty issue |
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MillkTea93
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Sep 21 2016, 08:01 PM
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QUOTE(s.c @ Sep 21 2016, 06:57 PM) Just finished live chat with CS....they told me can refund...but need to return full set together with all freebies... better sell it? much faster cash |
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jacky91
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Sep 21 2016, 08:05 PM
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QUOTE(MillkTea93 @ Sep 21 2016, 08:01 PM) better sell it? much faster cash If refund, will be full refund. U sell now...will lose about 100 to 200 |
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sonyclie77
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Sep 21 2016, 08:09 PM
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Stressed Personnel
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QUOTE(jacky91 @ Sep 21 2016, 08:05 PM) If refund, will be full refund. U sell now...will lose about 100 to 200 Full refund based on purchase price which is after discount? |
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zoozooka
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Sep 21 2016, 08:17 PM
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QUOTE(brandon8921 @ Sep 21 2016, 04:49 PM) What if on 29/9 go for replacement and they found out some scratches on the screen and reject........ They appeared to cares more about missing accessories though |
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ijan
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Sep 21 2016, 08:21 PM
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I got issues with my DiGi Note7, and now called my wife, and somehow my wife made a confirmation, Id to return my faulty unit to the nearest DiGi centre, walk in, with complete EVERYTHING, including box and all FREEBIES and they will replace me completely NEW unit for everything...
Hairan
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nexona88
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Sep 21 2016, 08:25 PM
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QUOTE(ijan @ Sep 21 2016, 08:21 PM) I got issues with my DiGi Note7, and now called my wife, and somehow my wife made a confirmation, Id to return my faulty unit to the nearest DiGi centre, walk in, with complete EVERYTHING, including box and all FREEBIES and they will replace me completely NEW unit for everything... Hairan they didn't get memo yet.. another 2 days will reach them see previous post.. only phone & box needed  |
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eternity4av
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Sep 21 2016, 08:26 PM
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Still remember CS rep from The Gardens that loaned me the S6 edge? He called for follow up today, he asked whether to collect my device from the service center itself at The Gardens or back to the shop that I've bought from (Sunway Pyramid), according to him, there's LIMITED stock on shop level (should be), and since Sunway Pyramid shop is really incompetent in handling my enquiries, I've decided to take the phone from him, but the only CAVEAT is I will receive the phone on the later note, approximately around 3-4 October. But I felt is still OK, since there's lot fiasco with the phone. So I will let you all to use the phone & feedback first. And I still have time, to re-consider whether to opted for refund / resell it at 3K (PM if interested), and hope some other flagships reached by then (hopefully i7) Hahaha, no choice I will use back Note 7  |
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jacky91
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Sep 21 2016, 08:28 PM
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QUOTE(sonyclie77 @ Sep 21 2016, 08:09 PM) Full refund based on purchase price which is after discount? the price u paid when buy the phone |
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