QUOTE(rajlesta00 @ Sep 8 2016, 04:08 PM)
Did digi collecting back the phone earlier ?Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29
Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29
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Sep 8 2016, 04:11 PM
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Sep 8 2016, 04:14 PM
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1,780 posts Joined: Apr 2009 |
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Sep 8 2016, 04:14 PM
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1,511 posts Joined: May 2009 From: ashes to ashes, dust to dust |
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Sep 8 2016, 04:14 PM
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463 posts Joined: May 2008 From: Cyberjaya |
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Sep 8 2016, 04:17 PM
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you can say that i am paranoid, but read these:
http://www.wmbfnews.com/story/33034080/hor...ic&sf35276611=1 and http://www.fox13news.com/news/local-news/203295058-story it's time to switch it off and send it back to SC and ask for a loaner phone. Just don't wait until it happens and we keep saying "adui, adui"... |
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Sep 8 2016, 04:24 PM
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4,099 posts Joined: Mar 2006 |
QUOTE(acct @ Sep 8 2016, 04:17 PM) you can say that i am paranoid, but read these: No use my friends. People who don't have issue with Note 7 so far would say it's first world problem, not their problem. No matter what happened in other countries, they would not care about it. Whoever banned Note 7, boycott them! http://www.wmbfnews.com/story/33034080/hor...ic&sf35276611=1 and http://www.fox13news.com/news/local-news/203295058-story it's time to switch it off and send it back to SC and ask for a loaner phone. Just don't wait until it happens and we keep saying "adui, adui"... Joking aside. Seriously....a jeep was exploding due to Note 7!? This post has been edited by Max2006: Sep 8 2016, 04:27 PM |
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Sep 8 2016, 04:27 PM
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12,573 posts Joined: Nov 2008 |
QUOTE(Fasap @ Sep 8 2016, 02:34 PM) They will loan you a Galaxy J7 Loan us a J7? Sos? Does it apply for all Samsung units as I got mine from YES.As per the Maxis CS explanation.. dunno true or not, they say wanna make sure how many units returned and submit report at least 1 week in advance to SME so that SME can allocate stock for 29th.. its a logistic issue to avoid not enough sets during 29th as this issue is nationwide and SME need to plan the distribution.. |
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Sep 8 2016, 04:28 PM
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Sep 8 2016, 04:28 PM
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QUOTE(Max2006 @ Sep 8 2016, 04:24 PM) No use my friends. People who don't have issue with Note 7 so far would say it's other people's problem, not their problem. No matter what happened in other countries, they would not care about it. Whoever banned Note 7, boycott them! I guess it is really human nature that nothing happens will not deter them from anything.Joking aside. Seriously....a jeep was exploding due to Note 7!? Samsung worldwide should have really ask user to switch off and return just like what they did in Australia. |
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Sep 8 2016, 04:28 PM
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7,044 posts Joined: Nov 2007 |
QUOTE(rajlesta00 @ Sep 8 2016, 04:08 PM) yup... and check Digi community site as well for extra info..https://community.digi.com.my/t5/Welcome-an.../m-p/16549#M459 QUOTE In conjunction with the global recall of the device by Samsung, our Customer Service will be contacting you directly on the exchange process over the next few days. The exchange process will begin from Thursday, 29 Sept 2016. but i like this bit... QUOTE Meanwhile, Digi will waive one (1) month off your commitment service plan. This will be reflected in your next bill after the exchange process. in summary... someone will be calling us. can ask more Q then like how to return? can return early? etc... This post has been edited by mydragoon: Sep 8 2016, 04:29 PM |
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Sep 8 2016, 04:34 PM
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244 posts Joined: Mar 2007 |
someguy just called me up from Samsung, explaining about the exchange program and on the 29th bla bla bla..
Straight away I asked for an option for refund. Answer : errr... errr(really he kind of stuttered to answer) we don't recommend that action sir. Me : But what if I insist on a REFUND Answer : please hold on the line for a second....(after 2 minutes), we will be asking another agent to call you sir. Me : Is it true that SAMSUNG will be giving us a SP and Screen protection warranty? Answer : Yes SIR.. we will be giving those things. Me : Screen protection warranty for how long? Answer : err... errr.... we will be giving warranty for screen protection sir.(Dont have a clue if it is 3 mths wty or 6mths or 12 mths. Me : If I can't get a refund, Is it possible to get a color change? Answer : I'm sorry sir that is not possible. Me : Then, I will be waiting for this OTHER agent to call me. Answer : Are you sure sir? Me : Yes. Answer : Ok sir, we will be arranging another agent to call you. This post has been edited by jojo_g2: Sep 8 2016, 04:36 PM |
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Sep 8 2016, 04:38 PM
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2,270 posts Joined: Nov 2004 |
mine is from samsung, but i never get a call from them to surrender the phone soonest. is anyone same as me?
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Sep 8 2016, 04:42 PM
Show posts by this member only | IPv6 | Post
#633
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Sep 8 2016, 04:43 PM
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QUOTE(eternity4av @ Sep 8 2016, 04:38 PM) mine is from samsung, but i never get a call from them to surrender the phone soonest. is anyone same as me? They're not asking you to hand in the phone earlier. Just to inform you of the date to go in and get a replacement.But hey, if they took the initiative to call you, you might as well vent whatever dissatisfaction at them for all its worth. Me, I'm just trying to get a color change.. |
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Sep 8 2016, 04:43 PM
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1,679 posts Joined: Jan 2010 From: Penang |
just received my call from Samsung, just say the phone will be ready for collection after 29th September. didn't ask more haha
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Sep 8 2016, 04:45 PM
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Sep 8 2016, 04:48 PM
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Sep 8 2016, 04:52 PM
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544 posts Joined: Jul 2007 From: A Place call Die no one knows.. |
Just went to samsung sc to purchase additional warranty RM99, after checking all things, they told me management ask to hold all warranty purchase for note 7. After exchange on 29th sep only can purchase. Due to samsung give screen warranty etc blablabla....
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Sep 8 2016, 04:53 PM
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520 posts Joined: Oct 2010 |
Maxis CS just called me regarding my email which rejected to returned N7 now and get the replacement on 29/9.
I told him I am willing to get the replacement phone after 29/9 on the spot when I return my set. His answer: I will call you back .... |
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Sep 8 2016, 04:54 PM
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1,433 posts Joined: Oct 2004 |
So now we not sure how long is the screen crack warranty?
I remember Courts says its 1 year. But Sen Heng is 4 months? |
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