QUOTE(shinobikit @ Sep 7 2016, 01:20 PM)
this is very unacceptable, SC are the front liner of a company to answer customer enquiries, instead of giving stupid excuse/answer to treat customer like sohai.
QUOTE(shinobikit @ Sep 7 2016, 01:24 PM)
damn digi, it should announce at the public page, instead of customer ask only tell. zzzzzzzz

how i see it... not just with Digi but with the other Samsung partners as well...
like some forumers have mentioned, Samsung very likely jumped the gun with the announcement and never thought about the process to be used by their other channels. and probably the rest were not aware until they saw the notice/ announcement from Samsung, just like us.
samsung may have the database like IMEI, etc... but their partners don't. how would these partners be able to verify the returned phones?
take warranty registration... my own set is from Digi and i had to still register directly with Samsung for the warranty. so, rightfully, Samsung should be handling all the returns.
to say go back to where we purchased from, Digi, Maxis, SengHeng, Courts, etc... will now have to plan additional resources (man power to call customers and then collect back the sets) just to handle this issue.