Received this sms just now. My expiry date is June this year. I didn't know there's a requirement to top up in < 120 days. Does this mean they'll suspend my line if I don't top up?

Since when they introduced this crap. Minimum top-up RM30 every 120 days. What's the point of paying for validity then?

Anybody explain what Subscriber's status mean:

74. Notwithstanding the Subscriber's status under the ONEXOX Prepaid Plan, XOX reserves the right, at all times, to terminate the Subscriber's subscription to the Plan(s) and its services if the Subscriber has not made a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days. Where plan and its Services is Terminated, XOX may revoke the Subscriber's mobile telephone number(s) with immediate effect and without further notice after a final reminder has been given to the Subscriber.

75. Clause 74 shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by XOX and purchased by the Subscriber. For the avoidance of doubt, Clause 74 shall take effect on the expiry date of the Subscriber(s) respective validity package.

This post has been edited by Krimson: Mar 14 2024, 05:18 PM

This makes sense. Just the SMS wording seems stupid

How do you guys get your invoice/receipt after topping up directly using the app or online?

Last time there is an email with the receipt but now got nothing anymore. Cannot download from selfcare portal or app also

OneXOX just ammend their T&C on 14/03/2024, which is TODAY! Luckily I slot in SIM cards today and notice that SMS pop-up

If users prepaid still valid and will expired in the next few months and if the facts about prepaid users need to top up RM30 every 120 days to avoid line being

terminated is true.........many users are sure to port out and no new users will sign up upon knowing this facts.

Even their dealers didn't aware about this and are puzzle about this new T & C.

Now waiting for feedback from onexox dealers.

The T & C for prepaid change on JANUARY 2024

Clause 74. Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a. The Subscriber has not utilised any voice minutes for a continuous period of 365 days;

b. The Subscriber has not utilised any Data for a continuous period of 365 days;

c. The Subscriber has not utilised any SMS for a continuous period of 365 days; or

d. The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days.

It last for only 2 months and now Onexox change again their T & C for their prepaid.

This post has been edited by xinaixin: Mar 15 2024, 04:07 PM

Can share the source of this? I can't find this exact T&C that you mentioned (a, b, c, d) except this one on https://onexox.my/tandc/details/xox-mobile-...-and-conditions

I have been away for far too long from this thread ...

Upon learning of the new 14/3/2024 TnC .... the 1st thing that comes to mind is whether onexox is in financial difficulties and wanting their subscribers to give them more money ... this new clause 74 looks like a way to scam legitimately ...None of the big 3 telco does it this way ....

It is dumb irony that onexox wants to give loooong validity but must still meet topup requirement every 120 days ....

Why? ARPU? then they should have thought about all this before .... Is there a new hotshot in marketing who wants to prove himself to the boss ?

New clause 75 is vague at present. No way to check package status.

if this clause 74 remains then it is finally time to abandon ship ...

Hi, I can't share the source of the old T & C (JANUARY 2024) cause onexox change their T & C (14/03/2024)

Hi,some prepaid users whom haven't do any top up for more than 120 days received sms notification/reminder to top up their prepaid.


Attached thumbnail(s)

if not reading this forum sure never know that T&C changed
I'm also receiving 120days warning SMS
look like time to port out unused/parking SIM card to hotlink ? but pantas plan no more available for port in
any other suggestion for long validity telco?

This post has been edited by JohnnyWKY: Mar 16 2024, 02:50 PM

RM1 every 60 days for Axiata Telenor prepaid



Meow also MNP-o when they introduced that "120 days policy"...

Not the fastest MNP result but from Axiata XOX to Axiata Telenor Prepaid was a breeze experience...



#5G_is_fake auto-activated.
VoWiFi auto-activated.
OTP transition settled within 1 hour period.

This post has been edited by azhar75: Mar 17 2024, 06:43 AM

Now onexox dealers have confirmed that prepaid number which didn't top up RM30 for 120 days will be terminated even though they still have long validity.

Dealers received complains from prepaid users whom their prepaid have been terminated even though prepaid expired in 16 months or even longer.

This post has been edited by xinaixin: Mar 17 2024, 11:10 AM

That's awful if those bought 10 years validity already for onexex prepaid.

Old digi prepaid has 90 days grace period, does this 90 days grace period still apply to digi old prepaid? Since new celcomdigi olny has 60 days grace period. Tq

Yes, old Telenor prepaid NEXT plans still maintained 90 days GP:



Source : https://help.celcomdigi.com/en/support/solu...isclosure-sheet

but that was not suitable for 2nd SIM as a backup, dual SIM for emergency
I put in SIM slot but always turn off
now celcom digi merged, maybe time for port out onexox (same celcomdigi network) to hotlink (another backup network for security) but sadly website show no option for port in pantas plan


currently I'm burning 500MB/30days to test, hopefully can recalculate 120days after internet end. I think that was clause 75 meaning?
soon, after wasting all data season pass then can port out

me subscribe 500MB/30days and then DATA AR OFF, and repeating after 120days SMS warning arrived again, since I still got a little data season pass

This post has been edited by JohnnyWKY: Mar 17 2024, 01:34 PM

meaning we need to buy RM25 1 year validity with RM30 topup before 120 days to avoid the termination?

This post has been edited by asiatrader98: Mar 18 2024, 12:13 AM

I called the OneXOX care line and they told me it doesn't apply if you have purchased a validity package. It only applies once the validity expires.

Wtf with the new policy?!!!

a. The Subscriber has not utilised any voice minutes for a continuous period of 365 days;

So mean if make any call will be fine?