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 ONEXOX Thread : Latest Season Pass available now, all about OneXOX

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joshhd
post Oct 20 2019, 11:12 PM

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Is it possible to use BigPay card as auto debit (XOX Black) and also to perform any topups for ONEXOX prepaid?
Anyone tried using it, and auto debit can be done using BigPay card?
joshhd
post Nov 11 2019, 07:17 AM

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QUOTE(adiwarna @ Nov 10 2019, 09:55 PM)
New mnp normally will be okay after 3 working days

Btw you can try sms: UPDATE to 66300
*

How come XOX Mobile is known to have this OTP issue?
And what does that SMS to 66300 means?
joshhd
post Nov 11 2019, 08:49 AM

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QUOTE(adiwarna @ Nov 11 2019, 08:46 AM)
All telcos will be having tac issue upon mnp success due to security issue
*

Oh, but usually after 3 days from MNP date, this OTP issue won't happen anymore, even in the future?
joshhd
post Dec 24 2019, 04:47 PM

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QUOTE(JuneResources @ Dec 24 2019, 11:07 AM)
Ok, thanks for your advice.
I also test my dad's phone, and then follow up any complain from him or not regarding the previous voice call issued.

Kinda weird, sometimes cannot use word to explain the problem.. blush.gif
*

What's the issue that your dad faced? Data consume too fast?
Drop call? Or how?
joshhd
post Dec 26 2019, 03:15 PM

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QUOTE(JuneResources @ Dec 26 2019, 03:04 PM)
His friend call to my dad hp number, then cannot heard his friend voice.. "Silent and no noise".
Then my dad only keep saying "Hello~ Hello~ Hello~"... It is not only 1 of his friend, is almost his friend using celcom kena like "silent with no voice"..

No choice end call, and then my dad call his friend. Then no problem can heard the voice from his friend.

It is not regarding for data issued..
*

Full bar also like that? Did you try it on other phones, to see if the problem still occurs...?

If still happens, file a complaint to XOX Mobile Customer service.
joshhd
post Dec 26 2019, 03:53 PM

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QUOTE(JuneResources @ Dec 26 2019, 03:34 PM)
Confirm Full 5 bar or 4 bar... But weird I check same area.. My daddy is 3G network, while I take my friend (not my dad friend ya) using xox is 4G network.
Perhaps I predict because my friend who use xox data, then 4G LTE signal... But my dad phone max is 3G network. (maybe he did not subscribe any data plan)

I have tried to set the network Automatic by LTE/WCDMA/GSM, and yet max is 3G for my daddy phone. (But that one is not the main thing..)
I have even switch to other network, same thing is 3G network..

By the way, I help my dad switch to xox on this year June... So don't say my simcard is old legend 3G SIM. unsure.gif

Got complain to XOX customer service previously, then they say "maybe" simcard issued. Again, "Maybe" lah... Ask me to change, but then need charge RM10.. shakehead.gif
I feel that is not my fault, why wanna to charge me SIMCard.. Unless I make it lost the simcard or damage my simcard by my own.. Then I'm willing to pay for it.

I can't do anything, because the number holding is under my dad's name..
*

Then it's likely that the problem is coming from your dad's phone itself, not the telco...
Where did your dad bought that phone? Online? Online where? Is it from China or something?
And what's the exact phone brand and model number that your dad is currently using?
joshhd
post Dec 26 2019, 04:35 PM

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QUOTE(JuneResources @ Dec 26 2019, 04:14 PM)
Nope, I got try swap his simcard to my device from his device, same 3G network...
But haven't try for the voice call yet since my device is linked everything with wallet apps and so on..

So only testing the network either 3G or 4G to ensure the signal OK..
My dad's phone is I buy to him. Previously using celcom network (Not xox one) nothing issued for voice call. But due to keep charges of Spam SMS (everytimes kena RM2 ~ RM5 per day), almost complain every 2 month for spam sms to mcmc until I guess mcmc know this fellow already.
To make my life don't be so stress been complain from my daddy duit telan, I help him to change telco (which is XOX).

The honor device is confirm not China version network, is under warranty by huawei malaysia.
It's honor view 10...

I won't believe it is my phone issued. And last week I realize his hp did not restart the device since 543 hours already (Last checking)..
So I help him to restart the device, at the same time refresh the network.. See still have any issued or not..
*

It's good that you've done some self-troubleshooting steps. biggrin.gif
If that's the case, try contact XOX customer service and see they say le...
Btw which XOX plan is he using now? XOX Black or OneXOX?
joshhd
post Dec 27 2019, 12:30 AM

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QUOTE(adiwarna @ Dec 26 2019, 11:20 PM)
prepaid can have more than 100GB

buy season pass via credit card / online bank also will extend validity
*

Oh? For OneXOX, what's the maximum GB allowed in Season Pass?
I know for XOX Black, maximum is 100GB.
joshhd
post Dec 28 2019, 06:16 PM

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QUOTE(RedHood29 @ Dec 28 2019, 05:22 PM)
Thinking of getting one xox prepaid, can i know what is the review of the performance of this telco in terms of connectivity stability?
*

XOX is a MVNO operator, and it uses Celcom network.
Meaning, what you get on Celcom in your area, is what you'll get when using XOX Mobile in your area.
joshhd
post Dec 29 2019, 10:53 PM

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QUOTE(xinaixin @ Dec 29 2019, 01:59 PM)
New Key Performance Index(KPI) for ONEXOX DEALERS :

From 01/01/2020 onwards,all Onexox dealers are force to find/register/activate at least 2 users (with RM30 top up) every month,one of the new dealers Key Performance Index(KPI),now monthly KPI,previously KPI for every 6 months.

Incentive will be forfeited for the month of which dealer fails to find/register/activate at least 2 users (with RM30 top up).

For dealers who fails to achieved KPI for consecutive 6 months will cause their dealership terminated.

This will cause Onexox part time dealers lost their incentives whose customers accumulated since the past years if fails to achieved one of the new KPI.

Imagine if every each Onexox dealers in Malaysia find/register/activates 2 users (with RM30 top up) each months.........

Part time ??? Good luck !!!
*

Woahh..
Well, although it's not related to consumer, but thanks for sharing infos like this...
It's good to see we have someone to share something that "not meant for the mass public to know" like this. biggrin.gif
joshhd
post Dec 30 2019, 12:20 AM

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QUOTE(alexanderclz @ Dec 29 2019, 10:54 PM)
lol, seems like onexox wanna clear out those small time dealers and give the big time dealers more shares.
*

Just like any other business, they want to have a better and reliable ways of earning profit.
Those part timers one, can just "come and go" anytime, like not so "reliable" lo...
joshhd
post Mar 9 2020, 06:55 AM

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QUOTE(NotTheOne @ Mar 9 2020, 03:51 AM)
why would you select P1 to replace Unifi?

nothing is better than unifi i believe in terms of latency and speeds
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"Nothing is better than unifi i believe in terms of latency and speeds"? What? Are you a TM fan or something?

Tbh there are other telcos that is better than Unifi in terms of many other reasons, so there's no perfect telco in Malaysia. Just because what other people say "this particular telco" is very good at their area, doesn't mean that particular telco is good in your area. You'll just have to follow your heart to choose what's best for you.

Btw P1 has been bought over by TM, so basically P1 is already no more in Malaysia. The telco list appeared on XOX website is not up to date, so don't let that confuse you.
joshhd
post Mar 9 2020, 07:06 AM

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QUOTE(NotTheOne @ Jan 5 2020, 01:42 PM)
Quick Q's:
Background:  Requirement for two monthly (1month i use the other dormant) use of 3gb data and about max 2hrs calltime total.

1. Which plan for long validity and hassle free ?

2. Need to migrate from celcom how long will it take?

3. What is process to MNP if i'm under mainline of a family member in Celcom?

Thank you
*

2. Usually take about 48-72 hours.

3. If you're under mainline of a family member (supplementary), I don't think you can MNP / port out to other telco. Your number has to convert to a principal mainline first (means make it as independent, principal account that is not tied under your family member) and also make sure it is under your own name (not parents or family member), then only you can port out to other telco. This process may be immediate or takes a few working days, depends on your current telco. If there's no lowest monthly postpaid plan available to "temporarily" switch to principal account, consider switch to a prepaid plan first. For example, if now you're on Celcom Postpaid, consider switch to Celcom Xpax prepaid plan.

Most importantly the account must be your own name and not tied under principal mainline, then only you can port out to other telco.

**Feel free to clarify me anything if there's any misunderstanding.

This is the typical MNP process. And usually you'll have to go to the nearest service centre to do it, and can't be done by contacting them via phone or email. If all these are too much of an hassle, you might wanna consider just buy a new phone number on your desired telco, and start fresh.

This post has been edited by joshhd: Mar 9 2020, 07:12 AM
joshhd
post Mar 17 2023, 03:57 PM

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Today-only Season Pass Happy Hour, RM50 for 28GB
user posted image
Is this the highest GBs ever offered for a RM50 Season Pass Happy Hour? hmm.gif
joshhd
post Apr 20 2023, 11:22 AM

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Happy Hour Season Pass, 30GB for RM50, today only

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joshhd
post Feb 17 2024, 10:46 AM

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Does anyone know what is the T&C for this campaign? I can't find any further information about this, other than this push notification.
joshhd
post Mar 1 2024, 05:38 PM

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Probably so far the Best Season Pass Deal of the Year 2024?
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joshhd
post Mar 15 2024, 10:06 PM

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QUOTE(xinaixin @ Mar 15 2024, 04:01 PM)
If users prepaid still valid and will expired in the next few months and if the facts about prepaid users need to top up RM30 every 120 days to avoid line being

terminated is true.........many users are sure to port out and no new users will sign up upon knowing this facts.

Even their dealers didn't aware about this and are puzzle about this new T & C.

Now waiting for feedback from onexox dealers.

The T & C for prepaid change on JANUARY 2024

Clause 74.  Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a.      The Subscriber has not utilised any voice minutes for a continuous period of 365 days;

b.      The Subscriber has not utilised any Data for a continuous period of 365 days;

c.      The Subscriber has not utilised any SMS for a continuous period of 365 days; or

d.      The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days.

It last for only 2 months and now Onexox change again their T & C for their prepaid. doh.gif
*

Can share the source of this? I can't find this exact T&C that you mentioned (a, b, c, d) except this one on https://onexox.my/tandc/details/xox-mobile-...-and-conditions
QUOTE
74.  Notwithstanding the Subscriber's status under the ONEXOX Prepaid Plan, XOX reserves the right, at all times, to terminate the Subscriber's subscription to the Plan(s) and its services if the Subscriber has not made a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days. Where plan and its Services is Terminated, XOX may revoke the Subscriber's mobile telephone number(s) with immediate effect and without further notice after a final reminder has been given to the Subscriber.

75.  Clause 74 shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by XOX and purchased by the Subscriber. For the avoidance of doubt, Clause 74 shall take effect on the expiry date of the Subscriber(s) respective validity package.

joshhd
post Aug 28 2024, 01:22 PM

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Erm... Ok.
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joshhd
post Sep 3 2024, 09:46 PM

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QUOTE(Gratitude2022 @ Sep 1 2024, 10:56 PM)
This XOX giving me problem, always have to call them to reset and activate data, they say my Sim card too old, have to change and pay rm 10. Any experience to share?
*

Do you see "4G" or "4G+" indicator at the top corner of your phone, but unable to browse the Internet (any websites) even though you have an active data plan?

Check if your APN setting is configured. If not, try create these 2 APN settings manually as follows:

Name: XOX
APN: XOX
Leave the rest of the fields blank.

Save it, and then Add another one:

Name: XOX4G
APN: XOX4G
Leave the rest of the fields blank.
Then, select one of the APN you created above.
Then, turn on airplane mode, then turn it off.
Now, check if you're able to surf the Internet.

Instructions: https://onexoxmalaysia.com/onexox-apn-setting/

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