XOX is not my main line, so I dunno would work or not...

But for UMobile (main line for all online activities), if I set to 3G/H+, it'll 100% get OTP/TAC, while 4G/LTE is 50-50...

Right. Noted Bro. Likewise for me, XOX isn't my mainline either but I never had any issues with DiGi and Maxis.

I was with DiGi last year as the main line. Oddly enough, 100% received OTP/TAC when 4G/LTE...no need to switch to 3G/H+ like in UMobile today...

I've considered that a possibility so I checked the app permission for SMS and scanned using Karspersky Mobile. Nothing suspicious found in antivirus, and only Google services and default phone apps have SMS permission. I have only installed reputable apps from Play Store lately. I'm using uBlock Origin in Firefox as well.

Update: I got deducted RM4 again. This time without any notification. Called CS, same script. Shitty day for me.

This post has been edited by RetroMayday: Nov 27 2019, 03:04 PM

Hmm .....

1. Again, typical misconception on OTP / TAC problem ...... most of the time this issue is a 3rd party gateway problem where onexox/xox does not have any control ...

2. Better line coverage and speed ? Dream on ... MVNO depends on their principal MNO ... if celcom tower gets borked somewhere and cause congestions then onexox cannot do much and must rely on celcom to fix it .... just like when a fiber cut happened not too long ago in the northen area ... all MVNO was affected then ...

3. I overheard some dealers talking over teh tarik that onexox targets 7 million subs for 2020 ..... I'm thinking that's probably the magic number for xox to become MNO and have their own towers ? .... but then again for a company with NOT a deep pocket I don't think being MNO is possible ..... just the spectrum license will sink them ...

Wake up and face reality ... there is no telco that is able to provide 100% satisfaction guaranteed ...

Onexox is an MVNO that provides reasonably good product at a reasonably good price and able to cater for low-to-mid usage consumers. Their black product is quite competitive with unlimited calls and data buffet up-to 100GB ...

The otp / tac is a 3rd party gateway issue. As zher 4883 already pointed out that onexox is not to be blamed .... but then again ... the general public is fickle minded and most doesn't like to read long paragraphs and wouldn't want to understand the real issue .... and the vicious cycle repeats itself ....

Well explained regarding the OTP/TAC there. It really irons out a lot of misconceptions users have and constantly blaming the telco's. 👍✌

Hmmmmm.........why many OTP/TAC problems solved automatically when port out to other telco ?

2 of my Onexox lines with OTP/TAC problems really solved after port out from Onexox instantly with Unifi mobile & RedOne(Maybe not affected by 3rd party

gateway as Onexox does).........yeah..... maybe......who knows......

I just hope for the better service not 100% satisfaction guaranteed.........did i mention 100 % ?

Did the dealers mentioning any users complaining about coverage and data speed lately over teh tarik ? No........this should not be mention.....openly

This post has been edited by xinaixin: Nov 27 2019, 10:49 PM

yor are onexox dealer yourself
you should report at onexox dealer only channel.

Well at least he admits that there are certain issues which can't be explained or doesn't know how to resolve instead of masking it, pretending that the service is all perfect. That is very good on his part as a dealer

Yes, kinda agreed with both of you. me like fair & open discussion.

sharing my own experience,
1) my Maybank TAC is even weirder this 2 weeks. Bear in mind I used it oversea. Upon request TAC, it took 8-10 minute to arrived, numerous time.
And you know m2u got this time-out wen ur webpage is not active (3 minutes?). So, the only way i overcame this is the make sure the page is still active before the TAC arrive LOL.
Troublesome.

2) im still puzzled why the un-consented charges of RM4 (or other amount) still happening.
It happen to me prior to this, so I just Disable the XOX sim card.......only until I use for TAC (1) above.
no choice.
Yes, i did get back the money after all, but after many emails, and weeks of waiting, then it was refunded.
So, i simply disable the sim card until i use it btw.
well, it just Lucky that XOX is my second line.

3) not all is bad, there is more pro than cons for XOX imho lah - such as coverage(celcom best in swak), cheap data, long life, etc.

4) i have 2 XOX lines now, so might hold MNP over the 3rd one. staying put Hotlink, i think. so can have the best of both side, or "Balance" lah.
kinda scare to put all in one basket atm.

It doesn't matter if i'm a Onexox dealer or other telco's dealer or i'm just a user, i think we should help users, regardless of Onexox users or other telco's users within our knowledge and voice their problems including ours.

Onexox dealers can voice problems as dealer at Onexox dealer's channel and he/she also can voice problems as users too.

For my case,if making reports solved the problems,i wouldn't port out 2 of my Onexox lines to other telco (For OTP/TAC use).

This post has been edited by xinaixin: Nov 28 2019, 01:02 PM

That's the right mindset to take. Kudos to you.

*apolgise first for 'out of topic' comment

i'd ported to tunetalk a month ago.. immediately faced TAC/OTP problem from certain banks and services.. i do received the sms pin but its delayed, so everytime i received it, its already expired.. one month later, issue still persist despite several contact with customer service of telco, banks, etc..

it seems like certain portion of users faced such issue when they port-in to Celcom's MVNO

If after some time, with numerous reports and problem still persist, the only other solution for peace of mind is to port out to another telco provider. Unless you are really happy with the other benefits of Tunetalk. Someone XOX users who ported out to Tunetalk, claim they resolved their OTP/TAC problems after. All depends on your decision

I claimed this but my data not increase. Why ?

That's right.........just port out to other telco provider if problems are not solved.All telco users can port out anytime if users are not bound with telco contract.

This post has been edited by xinaixin: Nov 29 2019, 09:08 AM

Anyone bought XOX black friday deals?
Tempting. But I don't have RM175 in my balance

After see so many comment and feedback seem like the otp issues is a unsolved problem for xox.

I park one number in xox due to it long validity and thinking to port in my main digi line to xox as well since long validity is more important than data for me as I have unlimited unifi air data with me.

My digi main line is to receive otp. I cannot imagine if one day need perform transaction or other task in either Malaysia or oversia but stuck with otp.

LOL. I guess will just stick to digi to avoid problem. Hope xox will look into this matter seriously. This will limit user as long as it remain unsolve. Regardless of sms gateway or whatsoever, xox need to find a way to solve it and not put the blame on others if they want to growth telco business.

tac problem is not happen to all customers, only lucky customer will face it. I been using since 2014 no issue on receiving tac