I just activated a new onexox SIM today and reloaded rm10 immediately, but the validity is not updated to 28 months. Do I have to wait 2 weeks for it?

Isn't it rm10 minimum? Less than rm30 have to wait within 2 weeks?

Many thanks for prompt replies 😀

Last week Monday (19 Nov) night I had an unauthorised deduction of credit by unknown scam SMS service. Called CS immediately. At the end I specifically requested that they resolve my stolen credit. CS said will make a report about it. No result until now. May I know how fast does XOX resolve issue?

No report number given.
I've read the scam SMS thread where some members on other telco get their credit back immediately. This is an obvious problem with an obvious and easy solution. Some devious telco would just block the scam services and try to ignore the stolen credit.
Calling back was on my thought but I don't want get both sides' blood pressure high for RM4 and I'm occupied with life after work. Certainly I do not want the same case to happen to me and everyone else. I'll send an email to CS then escalate to MCMC as last resort.

Digi's app is much better with support ticket tracking.

This post has been edited by RetroMayday: Nov 28 2018, 10:09 AM

I received a spam SMS at 3am today. CS said they will refund me ASAP the RM4 that the spam service charged.

But they can't immediately refund the 15 cent charged, which is the SMS to subscribe the said service, that WASN'T SENT FROM MY PHONE. I've notified CS my concern that, obviously, why my number is used by someone other than me.

This post has been edited by RetroMayday: Nov 27 2019, 08:17 AM

I've considered that a possibility so I checked the app permission for SMS and scanned using Karspersky Mobile. Nothing suspicious found in antivirus, and only Google services and default phone apps have SMS permission. I have only installed reputable apps from Play Store lately. I'm using uBlock Origin in Firefox as well.

Update: I got deducted RM4 again. This time without any notification. Called CS, same script. Shitty day for me.

This post has been edited by RetroMayday: Nov 27 2019, 03:04 PM

I've gotten another unauthorised service subscription, third time. Last one was Nov 2019. My dad's XOX number has the same problem as well, and I can't check on his frequently.

Seriously, XOX need to buck up their network security or whatsoever. Investigate if Celcom is the culprit. They can readily return the RM4 charged by 3rd parties, but not the 15 cent SMS that starts the subscription which wasn't sent from my phone. They just deny that it's impossible. But the impossible has happened to me 3 times and to my dad's as well in another device.

I have made an MCMC report last year, which is not closed yet, and I will do it again.

Like I said, they can readily return the RM4 charged by 3rd parties, but not the 15 cent subscription SMS which isn't sent from the SIM card itself. Who controls the network?
After all these year from 2G to 5G, the Communication and Multimedia Ministry still can't solve this subscription problem permanently.
I'm not sure how they can't see a pattern of incidents not started by the users.