Hi - that is a fair question. I know the Maxis team has been trying to get in touch with Jackson5759 to clarify on the offers he and his friend received because they were (shall we say) highly unusual but so far he has not responded. That said, I think they are asking people with concerns to contact them at http://bit.ly/AskMyMaxis.

P.S Full disclosure: I work for Maxis and have colleagues in the Customer Response Team

since u work in Maxis & have colleagues in the Customer Response Team.

I want to ask. why your company doing tis. discriminating your current customers.

those port out get way better offer than those stay loyal.

also what's up with the East Malaysia plan. why discriminating those in West Malaysia 

Hi - that is a fair question. I know the Maxis team has been trying to get in touch with Jackson5759 to clarify on the offers he and his friend received because they were (shall we say) highly unusual but so far he has not responded. That said, I think they are asking people with concerns to contact them at http://bit.ly/AskMyMaxis.

P.S Full disclosure: I work for Maxis and have colleagues in the Customer Response Team

To be fair, whichever telco gives u the best, just change.

From my experience, I cut off my Celcom line at their office n I asked them what amount I still owe them. They said "wait for the bill to come". he bill never came. Instead I was served at letter of demand for RM25-00 from their lawyer. What kind of service is this?

I am using Digi. Sometime ago, they started to upgrade their network. The result was I was unable to call or received any call or messages for 1 month in spite of complaints lodged with them. But their bill came on time n request for payment. I do not think they are good. At least they should have given me some discount but pretended nothing happened. I was forced to rent a new line from Umobile n everything was fine. Digi's call centre asked me about my mobile make n implied that my handphone was malfunctioning!

My child was at ClubMed Bali n was not able to call home using Digi line. But her room mate's Maxis line no problem. So which is good n which is good?

Also a fair question. Let me see if I can explain: when you leave a bank, have they ever offered you to waive certain fees or offer certain benefits? Some would say yes, but not all.

It is the same with Telcos, all big companies have CRM and data that they use to make and then offer customised offers to either get you to upgrade, switch family members or friends to the same service or retain you if you are leaving. Is this fair? Some will say yes, others will say no. I will leave you to decide.

As for the East M'sia offer, from what I hear it's a limited promo launched in conjunction with the new network launch that happened last week. For a long time, the 4G network was mostly enjoyed by people in Pen M'sia. Now it's their turn la.

I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract  (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.       

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.



Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.
Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!

Maxis is now denying making you such an offer on their FB,bro. In other words they are calling you a liar.

REALLY STUPID fools Maxis !!!

Maxis, PLEASE STOP BULLSHITTING around !!! EVER SINCE 2nd of February 2016, Maxis has been CONTACTING everyone, I mean EVERYONE that started to PORT OUT from them to other telco, ESPECIALLY to FIRST by Celcom with STUPID COUNTER OFFERS that NOT WORTH & cannot compete with FIRST by Celcom or other telcos AT ALL !!!

If you don't start to initiate PORT OUT request to other telco, MAXIS don't care about any of their own LOYAL customers !!!

The PROOF of MY OWN case --> https://www.facebook.com/malaysianwireless/...hc_location=ufi

Please, Maxis , ENOUGH is ENOUGH!
DON'T DENY!!!

This has gone so viral that even SoImJenn is sharing it on her FB.



Careful Maxis, careful.

but Maxis give discount for diff ppl is no problem right?
the package is same just that discounted different amount
not that Maxis has to call each subscribers for cheaper plan unless they willing to do it for all in the system then it'll b great, dream on..