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Maxis, Maxis
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Alphonse
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 Apr 3 2016, 05:48 PM
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Getting Started
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QUOTE(vlwl17 @ Apr 2 2016, 11:09 PM) @alphonse, i agree with u accept that TS actually called up to ask for the same plan. now if TS kept quiet and waited for them to offer or just didnt bother to do anything then i agree that its business. but when customer comes up and have a fair point on being treated unfairly, its always better to look at the mirror. like what steven X said if i was in charge i would goreng marketing kao kao. whether it was a gimmick or not intended when u are caught with your hands in the cookie jar, own up. i guess less ppl have no more ethical sense now days. it goes a long way to show your customer that u r really doing your best for them and being ethical is a key. Always need to fight for consumer right and im happy that ts, u are because if we dont big companies like that would take advantage on us. When the one you call is customer service basically they do not have the authority or power to promise you anything and i believe it is also not in their job scope , no matter how many times ts ask them, i do not think they can do anything for u except help u to request from management. Best way is , be a smart consumer, just switch to other telcos if u think ur current one is not good. They will never call and offer u with a cheaper plan. U call and demand but as long as u still choose to stick with them, i mean like no real action to quit, they still will not entertain u.. Anyway, still dunno why ppl so loyal to maxis. When all the telco comes up with a more competitive plan, only maxis do nothing but still its your choice. |
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wil-i-am
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Apr 3 2016, 06:09 PM
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Y Maxis rep didn't clarify on all d allegations?
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soon9913
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Apr 3 2016, 06:09 PM
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I also have been with Maxis for more than ten years. Such a loyal customer never make noise, and always loyal but get no reward and Maxis never appreciated.
I disappointed Maxis didn't take any action to protect its loyal customers before they terminated the contract.
Bye Maxis , Hello Celcom !
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steventan85
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Apr 3 2016, 06:10 PM
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QUOTE(soon9913 @ Apr 3 2016, 06:09 PM) I also have been with Maxis for more than ten years. Such a loyal customer never make noise, and always loyal but get no reward and Maxis never appreciated. I disappointed Maxis didn't take any action to protect its loyal customers before they terminated the contract. Bye Maxis , Hello Celcom ! Juz ported my supplementary line into umobile . bye maxis |
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soon9913
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Apr 3 2016, 06:10 PM
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QUOTE(wil-i-am @ Apr 3 2016, 06:09 PM) Y Maxis rep didn't clarify on all d allegations? Perhaps the lousy management team dont know what to react to the market and its customers |
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attw
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Apr 3 2016, 06:12 PM
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QUOTE(omega10 @ Apr 3 2016, 05:28 PM) Where is the reply? Can't locate it. Thank you They are copying and pasting this answer on every post by customers... 
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stevenX
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Apr 3 2016, 06:17 PM
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QUOTE(attw @ Apr 3 2016, 05:05 PM) Maxis is now denying making you such an offer on their FB,bro. In other words they are calling you a liar. Of coz they will deny .. if they say yes .. a lot more people will go make noise at their center because of the unfair plan .. |
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kentchow75
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Apr 3 2016, 06:20 PM
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This thread is getting so famous that it had Chinese translation floating in Facebook
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nexona88
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Apr 3 2016, 06:24 PM
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QUOTE(attw @ Apr 3 2016, 06:12 PM) They are copying and pasting this answer on every post by customers...
seriously maxis  now denying making offer  |
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ccc8910
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Apr 3 2016, 06:26 PM
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I just called maxis, currently I m on maxis 128 monthly with 3gb data. If I terminate now there is be a penalty charges of rm400.
They said currently they don't have any better offer and ask me to wait until 7th April. If I want to terminate now I need to walk in to Maxis center and settle the penalty first. Wait for another 24 hours then only I can apply to other telco. Is this their normal procedure?
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Edwina Bear
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Apr 3 2016, 06:26 PM
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New Member
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QUOTE(wil-i-am @ Apr 3 2016, 06:09 PM) Y Maxis rep didn't clarify on all d allegations? Hi - that is a fair question. I know the Maxis team has been trying to get in touch with Jackson5759 to clarify on the offers he and his friend received because they were (shall we say) highly unusual but so far he has not responded. That said, I think they are asking people with concerns to contact them at http://bit.ly/AskMyMaxis. P.S Full disclosure: I work for Maxis and have colleagues in the Customer Response Team  |
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stevenX
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Apr 3 2016, 06:27 PM
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QUOTE(kentchow75 @ Apr 3 2016, 06:20 PM) This thread is getting so famous that it had Chinese translation floating in Facebook Because market now is so damn .. everyone watching their pocket and of coz have to choose the smarter choice for their smart phone ..can be maxis playing the smart people and fool all their user around. With the power of social network .. any unfair treatment will be spread like no tomorrow Maxis marketing makes everyone thing they r the best network only ... even maxis website only promote that maxis is "lowyat choice of best network" .. dont you feel curious why lowyat only have subforum for maxis ? And representative in lowyat forum ? Dont be fool by marketing ad , try different network prepaid sim first to try. None of other network can be name bad in kl/selangor area. Some time digi and u mobile 3g is faster than maxis 4g. In tm annexe maxis got 4g 1bar but it will never load. |
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attw
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Apr 3 2016, 06:27 PM
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QUOTE(ccc8910 @ Apr 3 2016, 06:26 PM) I just called maxis, currently I m on maxis 128 monthly with 3gb data. If I terminate now there is be a penalty charges of rm400. They said currently they don't have any better offer and ask me to wait until 7th April. If I want to terminate now I need to walk in to Maxis center and settle the penalty first. Wait for another 24 hours then only I can apply to other telco. Is this their normal procedure? Yes it is, same boat with you except my termination penalty is three times yours, ha ha. |
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ccc8910
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Apr 3 2016, 06:29 PM
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QUOTE(attw @ Apr 3 2016, 06:27 PM) Yes it is, same boat with you except my termination penalty is three times yours, ha ha. they also ask you to walk in to settle the penalty first, before we can go to apply at other telco? |
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attw
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Apr 3 2016, 06:31 PM
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QUOTE(ccc8910 @ Apr 3 2016, 06:29 PM) they also ask you to walk in to settle the penalty first, before we can go to apply at other telco? Yup. So no harm waiting another week since Celcom's offer is extended till end of May. |
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davwon
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Apr 3 2016, 06:34 PM
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Getting Started
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QUOTE(Edwina Bear @ Apr 3 2016, 06:26 PM) Hi - that is a fair question. I know the Maxis team has been trying to get in touch with Jackson5759 to clarify on the offers he and his friend received because they were (shall we say) highly unusual but so far he has not responded. That said, I think they are asking people with concerns to contact them at http://bit.ly/AskMyMaxis. P.S Full disclosure: I work for Maxis and have colleagues in the Customer Response Team Come on la... if wrong say you wrong. Why deny it? It's not TS alone got this pathetic response from your maxshit center. Although I not with maxshit anymore, I do have friends told me the same bs from your call center when they successfully port out. You better save your saliva & tell your head of marketing to do a proper PC to explain your mess-up to the public. Bon Voyage This post has been edited by davwon: Apr 3 2016, 06:49 PM |
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frostier
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Apr 3 2016, 06:35 PM
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I came to understand that Maxis plan to offer new plan soon
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vez
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Apr 3 2016, 06:39 PM
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QUOTE(frostier @ Apr 3 2016, 06:35 PM) I came to understand that Maxis plan to offer new plan soon will it be competitive plan at least, not hoping it can be cheaper than other telco BUT the current ONE expensive plan is far more expensive than other... this thread grow 20k view a today... hope to get more and more ppl aware how Maxis doing business nowadays This post has been edited by vez: Apr 3 2016, 06:40 PM |
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nexona88
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Apr 3 2016, 06:40 PM
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QUOTE(Edwina Bear @ Apr 3 2016, 06:26 PM) Hi - that is a fair question. I know the Maxis team has been trying to get in touch with Jackson5759 to clarify on the offers he and his friend received because they were (shall we say) highly unusual but so far he has not responded. That said, I think they are asking people with concerns to contact them at http://bit.ly/AskMyMaxis. P.S Full disclosure: I work for Maxis and have colleagues in the Customer Response Team since u work in Maxis & have colleagues in the Customer Response Team. I want to ask. why your company doing tis. discriminating your current customers. those port out get way better offer than those stay loyal. also what's up with the East Malaysia plan. why discriminating those in West Malaysia  |
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alien@lyn
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Apr 3 2016, 06:43 PM
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New Member
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Im sure the maxis management is aware of this thread and the situation at hand now. They better do something coz a lot of people are unhappy about being taken for a ride paying extras and gettin different treatments, me included. Gonna check how much i need to pay for penalty to port out under contract, as I cant tahan knowing the fact I can get the same GB and calls for a hundred ringgit less every month.
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