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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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yhtan
post Aug 28 2017, 10:50 PM

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QUOTE(2feidei @ Aug 28 2017, 08:10 PM)
Grab fare increased?  confused.gif
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yes secretly increase, those frequent user will know about it
SUS2feidei
post Aug 28 2017, 11:11 PM

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QUOTE(yhtan @ Aug 28 2017, 10:50 PM)
yes secretly increase, those frequent user will know about it
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But is this translated back to higher income to driver? whistling.gif
conxtion
post Aug 28 2017, 11:25 PM

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Grab riders complain fares increased by rm1. So yeah, drivers earn 80 sen more.

QUOTE(2feidei @ Aug 28 2017, 11:11 PM)
But is this translated back to higher income to driver?  whistling.gif
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SUS2feidei
post Aug 28 2017, 11:44 PM

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QUOTE(conxtion @ Aug 28 2017, 11:25 PM)
Grab riders complain fares increased by rm1.    So yeah, drivers earn 80 sen more.
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ok lah, the fare is still cheaper than taxi, and more reliable to taxi....willing to pay
yhtan
post Aug 28 2017, 11:56 PM

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QUOTE(2feidei @ Aug 28 2017, 11:11 PM)
But is this translated back to higher income to driver?  whistling.gif
*
For fare driver yes, for incentive driver no. Meaning Grab will not bleeding much by subsidize driver, or maybe they are in profit now.
AskarPerang
post Aug 30 2017, 02:06 AM

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QUOTE(2feidei @ Aug 28 2017, 08:10 PM)
Grab fare increased?  confused.gif
*
QUOTE(yhtan @ Aug 28 2017, 10:50 PM)
yes secretly increase, those frequent user will know about it
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Petrol price also increase ma. devil.gif
Anyway, smart calculative passenger will always use both apps and check the price since both also using upfront pricing now.
But if in a hurry, then they will request via both apps. See whoever estimate time arrival nearer then cancel the other one.
yhtan
post Aug 30 2017, 09:19 AM

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QUOTE(AskarPerang @ Aug 30 2017, 02:06 AM)
Petrol price also increase ma.  devil.gif
Anyway, smart calculative passenger will always use both apps and check the price since both also using upfront pricing now.
But if in a hurry, then they will request via both apps. See whoever estimate time arrival nearer then cancel the other one.
*
laugh.gif

But recently i saw many Uber billboard along the highway/road, i expect Uber going to strike back, they won't be splashing millions without doing nothing
UserU
post Aug 30 2017, 11:34 AM

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Guys, I'm new to Uber. Are all rides paid online so there's no need to ask for cash, and the toll charges are also reimbursed online?
conxtion
post Aug 30 2017, 12:04 PM

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Rider can pay cash as well.

Toll built into fare.

QUOTE(UserU @ Aug 30 2017, 11:34 AM)
Guys, I'm new to Uber. Are all rides paid online so there's no need to ask for cash, and the toll charges are also reimbursed online?
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strikeman
post Aug 31 2017, 08:27 PM

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Hey guys,got a few quick question about being uber driver

-when you pick up the rider,does the destination going to be somewhere in that area?as in for example,pick up the rider in bangsar and does the destination will be somewhere in brickfield,tmn tun,hartamas,sg penchala, etc,its not going to be somewhere in nilai,port dickson,johor,genting highland?

-for payment,if the rider pays you thru credit card,the amount will get on friday is it?
river.sand
post Aug 31 2017, 09:35 PM

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QUOTE(strikeman @ Aug 31 2017, 08:27 PM)
Hey guys,got a few quick question about being uber driver

-when you pick up the rider,does the destination going to be somewhere in that area?as in for example,pick up the rider in bangsar and does the destination will be somewhere in brickfield,tmn tun,hartamas,sg penchala, etc,its not going to be somewhere in nilai,port dickson,johor,genting highland?

-for payment,if the rider pays you thru credit card,the amount will get on friday is it?
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Destination can be anyway. I once picked up a rider in Puchong whose destination was Nilai.

For non-cash payment, Uber will reimburse you on Tuesday.
strikeman
post Aug 31 2017, 11:43 PM

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QUOTE(river.sand @ Aug 31 2017, 09:35 PM)
Destination can be anyway. I once picked up a rider in Puchong whose destination was Nilai.

For non-cash payment, Uber will reimburse you on Tuesday.
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Are we allowed to cancel the trip after seeing the destination?

So in ur case,after you drop off the rider in Nilai,on the way back home was there any rider request back to your place?

I see..so every tuesday they will deposit the amount that we have collected?

SUS2feidei
post Aug 31 2017, 11:55 PM

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QUOTE(strikeman @ Aug 31 2017, 11:43 PM)
Are we allowed to cancel the trip after seeing the destination?

So in ur case,after you drop off the rider in Nilai,on the way back home was there any rider request back to your place?

I see..so every tuesday they will deposit the amount that we have collected?
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u won't know the destination until you start the trip. And, you only start the trip when rider enter your car. Once you start the trip, you cannot cancel, you can only complete it.
TxMan
post Sep 1 2017, 08:54 AM

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QUOTE(2feidei @ Aug 31 2017, 11:55 PM)
u won't know the destination until you start the trip. And, you only start the trip when rider enter your car. Once you start the trip, you cannot cancel, you can only complete it.
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how to handle if the destination is outside kl..since we cannot cancel it.
strikeman
post Sep 1 2017, 12:10 PM

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QUOTE(2feidei @ Aug 31 2017, 11:55 PM)
u won't know the destination until you start the trip. And, you only start the trip when rider enter your car. Once you start the trip, you cannot cancel, you can only complete it.
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If we reach our rider pickup point then from there if we ask the rider destination and if we decide not to proceed from there,is it allowable to do that?

QUOTE(TxMan @ Sep 1 2017, 08:54 AM)
how to handle if the destination is outside kl..since we cannot cancel it.
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Yeah,honestly I dont mind where the destination are is just sometime I cant be so far for certain place
SUS2feidei
post Sep 1 2017, 12:58 PM

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QUOTE(TxMan @ Sep 1 2017, 08:54 AM)
how to handle if the destination is outside kl..since we cannot cancel it.
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So far, with my limited 10 months driving experience (and I stopped already), I never encounter any riders request outside Uber service area, i.e. no outstation, Uber service area is max Genting Highland, Nilai/ KLIA, Rawang.

Riders ought to know what are Uber service area, Uber is not inter-state service ride. Plus, I doubt any stranger would confident enough to ride a stranger car for inter-state.

If you really so bad luck got such ride, you just stop the trip immediately. Then, write to Uber explain why, who knows they might compensate you. But, so far, tough luck for me lah, not even once, not I cancel the ride due to inter-state, it due to some cheapskate riders want to squeeze more than 4 adults into my sedan car, which clearly against the law and term of service. So, I just told the rider either they request for another Uber X, or request of Uber XL, I am not going to move with more than 4 riders in my car.

Of course, I occasionally, some rider would want to request out of town ride, which they usually only ask after their initial in-town ride. Then, these ride is off-records, off-system, whether to accept or not, what is the fare, it depends on your negotiation with the rider.

QUOTE(strikeman @ Sep 1 2017, 12:10 PM)
If we reach our rider pickup point then from there if we ask the rider destination and if we decide not to proceed from there,is it allowable to do that?
Yeah,honestly I dont mind where the destination are is just sometime I cant be so far for certain place
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Cannot. You cannot reject any ride request due to destination. You are suppose to accept all ride you accepted, unless you got very strong valid reasons, example like above.

If you can't be so far to certain place, then, don't drive Uber at all. Uber coverage is as above, you must send riders to their intended destination so long as it within their service area. If you picky about destination, go drive Grab instead, they showed you the rider destination when request come in. Up to you to accept or not. However, this function is not available in Uber.
AskarPerang
post Sep 1 2017, 02:12 PM

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QUOTE(TxMan @ Sep 1 2017, 08:54 AM)
how to handle if the destination is outside kl..since we cannot cancel it.
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You can still end the trip on that same pick up spot. Then submit a report in, stating your reason for doing so.
TxMan
post Sep 1 2017, 03:05 PM

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seremban also outside uber service area..but i can accept ping from seremban..
SUS2feidei
post Sep 1 2017, 05:47 PM

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QUOTE(TxMan @ Sep 1 2017, 03:05 PM)
seremban also outside uber service area..but i can accept ping from seremban..
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If u can accept ping from Seremban, mean Seremban is inside uber service area
strikeman
post Sep 2 2017, 02:01 AM

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QUOTE(2feidei @ Sep 1 2017, 12:58 PM)
So far, with my limited 10 months driving experience (and I stopped already), I never encounter any riders request outside Uber service area, i.e. no outstation, Uber service area is max Genting Highland, Nilai/ KLIA, Rawang.

Riders ought to know what are Uber service area, Uber is not inter-state service ride. Plus, I doubt any stranger would confident enough to ride a stranger car for inter-state.

If you really so bad luck got such ride, you just stop the trip immediately. Then, write to Uber explain why, who knows they might compensate you. But, so far, tough luck for me lah, not even once, not I cancel the ride due to inter-state, it due to some cheapskate riders want to squeeze more than 4 adults into my sedan car, which clearly against the law and term of service. So, I just told the rider either they request for another Uber X, or request of Uber XL, I am not going to move with more than 4 riders in my car.

Of course, I occasionally, some rider would want to request out of town ride, which they usually only ask after their initial in-town ride. Then, these ride is off-records, off-system, whether to accept or not, what is the fare, it depends on your negotiation with the rider.
Cannot. You cannot reject any ride request due to destination. You are suppose to accept all ride you accepted, unless you got very strong valid reasons, example like above.

If you can't be so far to certain place, then, don't drive Uber at all. Uber coverage is as above, you must send riders to their intended destination so long as it within their service area. If you picky about destination, go drive Grab instead, they showed you the rider destination when request come in. Up to you to accept or not. However, this function is not available in Uber.
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Like I said,I dont mind where the rider destination is,is just sometime I need to be be in a certain radius.By certain radius I mean not going somewhere like in Johor,Melaka,Nilai or Genting Highland.

Hope Uber could improve their system for instance like within a month driver can cancel a trip for 5 times,number of person riding the car and maybe the rider destination aswell.

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