For my experience, if u go online, and running on another apps(e.g waze..etc), b4 accepting any a trip request, u wil see the prompt out notification in every few min, to confirm u wan to sty online or offline, is very annoying, but sometimes didn't prompt out, if u did not response within a sec, it will logged off, unless u keep remain on the uber partner apps screen.

Anyone work for uber and grab at the same time ? or jumped ship to grab?

Hi

Question, as a rider.

When I open my uber application, go to 'history', pick trip, it says ' You rated" with 1 to 5 stars.

Is this the rating I have given drivers, or the rating drivers have given me for the trip.

Reason i ask is that I don't always receive a 'rate your driver' prompt after the trip, and when i check ride history there is already a rating there.

Ya kah?

you are confusing people la 1 minute u say rider next you say driver. Firm up your answer pls

No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.

this is the correct answer.

rider wont know we rate them how much.

but we drivers will know last trips who rate you lower than 5 stars if we check the history there.

So far, after 1000 rides, I have never had a rider cancelled on me after I informed him/her on the ETA if I am in close proximity but need to take a long route to pickup location and he/she agreed to wait.

The problem I feel with a lot of Uber drivers nowadays is always want to be in a win-win situation. Don't want to use petrol, don't want to pay toll, don't want to call, and just expect everything to turn out to their advantage.

I dun normally call the rider after accepting the job (unless certain situation came up, such as, traffic jam, i reached but rider no show yet, long ETA time, emergency case). My view is that, I am driving on the road...and if possible...i try not to operate my phone that much...and i find out that the steps taken to call the rider (starting from the app itself) is too many...if not mistaken..there are 3 steps...click to rider's details, click on the "Call" button and then click "Call" again after the keypad showed up. Not quite user friendly.

Good luck guys.

You need prepare RM 1 and RM 5 and RM 10.
You can't. But if the rider is cash payment, you will know when you start trips. It will remind you to collect cash.

is a system bugs. just do a casual check out will do. most of my cash ride cancellation fee will credit into my account. no worry.

we only get cancellation fee after 5 mins of the requested trip right?

Now guys bfore i took uber and grabcar i always use taxis everyday to work.

A few things you have to realized, the cost will go up, then if you past to consumers it will increase my cost so i might think twice using your service.

Other thing, i interviewed taxi drivers a lot before this, so if you are going for that puspakom inspection, they will ask for bribes indiscreetly just like a traffic police in malaysia...biasela, malaysia ni mane mane rasuah. If u dont pay then they will fail your inspection and you have to que again wasting time and more money.

And i just want to say that i support to legalize both grabcar and uber, however any increase in cost for me i object vehemently. I hope uber and grabcar can fight this out. First none of this bullshit puspakom inspection, it will be a hassle for the drivers and of course no commercial insurance please. It is going to be more than twice of the normal rate i believe. So i hope u drivers stand together on these. It will definitely kill off the part time drivers and again drive the cost up for you and ultimately me, the riders. I dont want that.

In the end i am just a rider asking for cheap rides around KL...actually to my place of work everyday.

My point is this.

The current system works. No need to change. The fare is fine, the incentives are fine, the rating system works. And even passengers have ratings for uber. No need to increase more burden and costs to the current system. Any change should be protested coz it just increase costs.

And uber will always have surge to help them earn more than taxi fares themselves.

If u dont like grab go for uber, if dont like uber go for grab. I am doing the same thing by choosing which to ride with. And end of the day can still take taxi and sometimes taxi can even be cheaper than grabcar or uber during surge period, i am speaking from somebody who always take all three public transport, but nowadays i seldom use taxi anymore unless i predict that taxi fare is going to be cheaper than the other two for my ride on that day...or if there are no uber or grabcar drivers.

My review.  As a customer,  after switching from Uber to grab,  I feel that grab have a better system. I do speak to all Uber and grab drivers that I use. Here what they got to say. In Uber  the drivers are "forced" to accept a ride due to their stricter acceptance rate.  Thus it's is their "normal"  protocol to accept the job and than call the customer to cancel the ride due to "inconvenience"... Kinda selfish right? As for grab the acceptance rate is much more lineant compare to Uber and the drivers know how much they will be getting for that job thus most grab will not accept a job that they won't commit.  Thus as a customer,  I do not need to face the bull shit call and cancel thingy that is plagued by Uber.

I do however knows that Uber and grab are not taxi and thus I tend to get annoyed when drivers treat me like some kind of God by calling me sir. I remember telling one Malay driver that you are just a ride sharing partner  not a taxi driver..... So you do not need to downgrade your self.  Have some dignity man.  Of course helping with the luggage is a courtesy thing that earns extra points but drivers should not treat their customers like what a taxi drivers do.  The problem here is that grab encourage drivers to act like taxi drivers.  It's soo stupid.  I always sit in front when I'm riding alone and do not have any issue unless I'm with my 2 years old kid.  I do however get annoyed when a driver ask me to sit in front with my baby. When I'm riding alone, i do not see the benefit on sitting at the back of a car compare to the front as I'm not spoiled like some of u guys are and I do that to show respect to drivers.  Ask yourself,  why DO YOU HAVE TO SIT AT THE BACK OF A CAR WHEN UR ALONE? Hope you guys know how to differentiate what a taxi and a ride sharing service is.

http://www.freemalaysiatoday.com/category/...silent-protest/

See? Taxi driver and Uber/Gran driver no different.
Malaysians will be Malaysians.

1. A commenter above said our expectations should be lower on Grab/Uber 'cos they are 'ride share' services - so we should be 'friendlier', 'more lenient' but your very point here, which is what I made too, is that Uber/Grab is a business.
2. Taxi Drivers when they complain we look at them with disgust, when 'rideshare services' complain we have to be more lenient? Why?
3. The article says 'rideshare' drivers are being mistreated and looked upon as lowly drivers only - wow, not the same as taxi drivers, meh? That' what they complain about.
4. Why so calculative? The way it is marketed it's meant to be side income, make new friends, 'ride sharing' - you and the article makes it sound so technical - no better than taxi drivers demanding rights
5. Well said - Uber/Grab too greedy with commission, the industry will collapse. That's what I said from the start - PRICE WARS WILL NOT BE SUSTAINABLE
6. Uber/Grab's selling point is no regulation like taxis - you are at their mercy and now you want them to increase fares for driver's? Why so foolish to think they have your interests at heart? Is it their marketing? Do you think taxi drivers have it better now? Then you should drive a taxi and pick up customers like how you pick them up as Uber/Grab drivers. You will see you can make exponential amounts of $$.
7. Why are you driving full time in the first place? Why not become a taxi driver if you want to be full time?
8. I hope those getting new cars choose better cars and not try to optimise profits by getting an Axia/Myvi then

Does no one ever read my posts in succession and in context of each other? My points are the same - Malaysians, regardless you drive taxi or Uber/Grab, are the same - Uber/Grab drivers complain about injustice but taxi drivers cannot? How you treat customers will be the same because you are a Malaysian - we get bad Uber/Grab drivers like the ones in the article and in this thread who don't want to pick up passengers because it is not worthwhile - HOW IS THIS ANY DIFFERENT FROM WHEN A TAXI DRIVER STAYS IDLE or does not want to use the meter? Same lah. Everybody wants it to be worth their while. No one wants charity. Hence Uber/Grab needs to relook at how they attract drivers or their concept. All this talk of 'making new friends' and 'conversations' means nothing lah when you have price wars.

Because of price wars, now people only care about the money - not about the passenger at all - all those marketing gimmicks lah, "making new friends", "side income", all BS. Now even worse, without government backing, Uber/Grab drivers are alone in their fight. And they feel it because they say Uber is deaf to their complaints. Why should they pay attention? They are 'illegal' after all, they don't need to pay attention to rules or the law. They don't need to give two hoots about you. They only care about their own bottomline. Not about your livelihood or the economy.

Uber/Grab better re-look at their strategy in Malaysia.

Malaysians will be Malaysians.

I agree with cashless payment(s).

The moment Uber went against their own model, that is cashless, I became very, very unimpressed with them. How can you go against what your website/business promptly raves about? It makes no sense. The whole point of it was to make it 'safer', easier and less of a hassle. Why bend over because of competition?

"Uber is the smartest way to get around. One tap and a car comes directly to you. Your driver knows exactly where to go. And payment is completely cashless."

As a rider, I do not trust Uber anymore if it cannot even stick to its words and be consistent in actions.

As a potential driver, I have not done a 1st trip because they introduced cash payments. They should give drivers the option to choose if they only want to accept 'cashless payments' or both. At least GIVE the option. So poorly handled.

Mmhmm agreed. It's very Malaysian to kill the goose.

Now we have relatively unhappy riders 'cos of ride cancellations.
Now we have relatively unhappy drivers 'cos it's not worthwhile.

Talking about Cashless Systems, I think Uber instead of rolling out Cash Payments, maybe should implement a way to buy Prepaid Card and reloaded into the Uber Apps. So is still Cashless method.

I been experiencing those new riders that use CASH method are so much hassle, I have to start teaching them on how to pay, how to rate, how to key in destination, how importance of rating, where is the car online and how many car online, how to key in promo code, how to report problem.