How long is the whole process? I can make a quick dash home during lunch break if it does not take long.

Based from the letter they send, it is done in stages, so the exercise is not rolled out that extensive just yet.

^ LOl your sis raised a valid point, and i have the same sentiment too.
I mean, if it is not faulty, or prone to damage, why are they bothered to change it?

I however, appreciate the fact that TM is taking proactive measures,
and not just wait for problems to trigger before acting.

Yeah, true but sad. This is how we work here, I kinda scared it explodes or what.

What happened to mine was pixelation & video jerking when my download reached 28-29mbps and simultaneously HyppTV is streaming HD channel at ~9mbps. (Total around 38mbps) At first I thought it was line problem or STB problem or maybe BTU problem. The TM guys came and couldn't figure it out but decided to change the STB and test. Actually by that time I began to suspect it might be my router so I just kept quiet and let them change. During testing still got a little bit but seemed better. So they say try first and see how and they left.

Anyway later I found out the problem was user error. I had some firewall rules in my router that I wrongly set and was causing the router to hit 90% cpu usage. Fixed the rules and it's ok now and got new STB. :-)

wcypierre Just in case you're still interested in my HyppTV prob. It was the Mikrotik router after all but my fault.

This post has been edited by soonwai: Jan 21 2016, 01:05 AM

ah okay. anyway, good that you got a new stb

LOL. It must be serious though. Because in other countries, for example, a faulty power adaptor, maybe they issue a recall and say "don't use it anymore but send it in for a free replacement". Here they come and change for you.

http://www.cpsc.gov/en/Recalls/2009/Power-...To-Burn-Hazard/

Malaysia companies normally where got so proactive one. TM must be the first one. The power adaptor and then proactively upgrading our upload speed to 10mbps. I would have expected them to make a big PR coup with the latter.

Exactly knowing how we work here, I have not came across a company which is so proactive. Moreover, it is TM and such effort is so so suspicious.

Maybe I will really get it replaced soon. I'm kiasi type.

mine also already get upload at 10mbps in Sungai Petani

Welcome to the 10mbps club. Oh wait, doesn't count, your signature not update yet. Still showing 5. :-)

wow that sux

Using the old Google dns 8888,8844 one. Any changes recently?

Lol well... updated.

Nope, I'm using that too.

it's already open secret TM give extra speed during Streamyx era.

System wise it was 10Mbps*1024*0.1 = 11264 Kbps.

This post has been edited by Xefron: Jan 21 2016, 09:07 AM

some people here said the adapter changes is because the old 1 is prone to lighting. i already connect to lighting protector since day1.
and im still waiting for them to change mine, already made appointment but they never came

is our equipment's warranty get extended for another 1 more year when we renewed our contract ?

the telemarketer confirmed with me on the extended warranty

and now TM twitter said the other ways round ....

who lie to me now ?

My house is so far not prone for lightning yet. Touch wood.

As far as I knew,
the answer is no, renewal of contract through package upgrading doesn't get extended 1 more year warranty.
Only those life-time warranty equipment aka BTU got life-time warranty.

last month when i call to 100 to upgrade from VIP10 to unifi30, they say got extended 1 year warranty for all equipment.

thats wat tm informed me as well...i plan to get a new hypptv stb ...the latest model

Mine got hit by lighting 1 week after installation back in 2014.