Anyone having low speed and frequent disconnect at this time??

Mine is 30 Mbps.
Keep on disconnect and only achieve around 5 Mbps...

Vip plans are no longer offered?

You're using what router?

Mine even If I stand beside router for wifi can only get 25+

No problem through Ethernet.

Searching for new router to replace the DIR-615. 

Between Nano/Mini shouldnt have any differemce besides the size right? Guess i'll go for it. If it doesnt work as i expected,might just sell it. Haha.

Thanks for the feedback.

guys, can we  just call them to upgrade to 30mbps?If so,how long will it take to activate.Thanks.

Received a call from TM asking me to upgrade to the new Advance Unifi last Thursday , I took the 30Mbps package . I checked the occ.unifi.my today and noticed that my package changed to Advance Unifi 30 , tried speedtest but getting back previous VIP5 speed ( 5Mbps up and down ). Tried restart router and BTU few times , still the same. I even called 100 and talk to them , they confirmed that I am currently in 30Mbps package in their system . What should I do ? T.T

Made report yesterday for replacement because fibre cable to modem worn out. Then today followed up with them by calling 7 times. Apparently customer service said they help me update the report and made my case a priority today since afternoon.  But until now no technician or installation team has called me to make an appointment to come my house for restoration.

The thing is customer service promised me can be fixed by next working day when I made report ytd. This kind of shitty service, how??

I upgraded from Streamyx to Unifi and I received an email asking me to send a photocopy of my IC for Unifi service confirmation. I suspect this is a phishing email. Anyone else receive such an email?

I've had enough with maxis ftth, after being with them since 2012.

Every year, my internet will be down at least 3 times, and it takes 7 to 10 days to fix it, every time.

i am staying at bandar so.long, any bro here using unifi in this area? How is the speed and what is your package?

There are so many unifi package now, confusing! I am looking at vip5, vip10, and the new advance package. But I heard a lot of complaint on the advance package. Is the advance package good now? I need to upload files as I manage a website, is the upload speed for advance package stable? I am worry it is slow because upload is only 5mbps.

I am using Apple MacBook and iPad. Any issues such as the slow Apple Apps Store previously mentioned in this forum? Is it solve?

I have astro so no intention to use HyppTV. Can I totally switch off the HyppTV device? Will the Internet connection work with the HyppTV equipment totally switch off?

Please advice, thanks in advance!

vip also no longer
oku also no longer vip ???

Good to hear that. But mine is on high rise building, a little bit difference from yours, landed property. Not sure it's as good as yours.

Mac App Store slow? Found anyway to solve this? Has you call TM and find out the solution?

What about iPad App Store? Any issue?

May I know when your unifi connection is down, how long before the TM technician come to solve the issue?

24 hours? 48 hours? Or more than 48 hours?

Currently using maxis ftth and want to switch to unifi, hope for a much better response time for onsite visit.

If TM couldn't handle that much of internet traffic, they wouldn't offer packages at such speed. TM's network engineer is not dumb after all.

My guess is when you said 17 days, it is until the issue solved.

The TM technician came much earlier, right?

Maybe landed property problem hard to solve, highrise I do not think so, pretty straight forward in my case.

not workable on mobile.

i did request desktop site, but when i click the begin test, no response.