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Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time

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nujikabane
post Jan 20 2016, 11:40 PM

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Has anyone received a letter form TM, pertaining to Unifi Improvement Programme?

Basically, TM technician will come over to your house and replace the power adaptor for the Broadband Termination Unit (BTU). Supposedly, it is free of charge.



Question is, what's with the BTU power adaptor, faulty (?!)
nujikabane
post Jan 21 2016, 12:07 AM

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QUOTE(nujikabane @ Jan 20 2016, 11:40 PM)
Has anyone received a letter form TM, pertaining to Unifi Improvement Programme?

Basically, TM technician will come over to your house and replace the power adaptor for the Broadband Termination Unit (BTU). Supposedly, it is free of charge.
Question is, what's with the BTU power adaptor, faulty (?!)
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QUOTE(jusbella @ Jan 20 2016, 11:45 PM)
no faulty, just upgrade to better adapter.
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How long is the whole process? I can make a quick dash home during lunch break if it does not take long.

QUOTE(XeactorZ @ Jan 20 2016, 11:51 PM)
don't have, even email as well
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Based from the letter they send, it is done in stages, so the exercise is not rolled out that extensive just yet.

QUOTE(fruitie @ Jan 20 2016, 11:55 PM)
OK lo, I just ignore it.
However, my sister raised a good point about this, she said knowing how Malaysia works, they will not be so nice to purposely deliver and arrange a new adapter to you if the current one has no issue. laugh.gif
Hearing her words, I takut already... sweat.gif
Better late than never. biggrin.gif
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^ LOl your sis raised a valid point, and i have the same sentiment too.
I mean, if it is not faulty, or prone to damage, why are they bothered to change it?

I however, appreciate the fact that TM is taking proactive measures,
and not just wait for problems to trigger before acting.

nujikabane
post Jan 21 2016, 02:23 PM

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QUOTE(megahertz @ Jan 21 2016, 09:16 AM)
some people here said the adapter changes is because the old 1 is prone to lighting. i already connect to lighting protector since day1.
and im still waiting for them to change mine, already made appointment but they never came
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Ah, noted on that.
I have fixed an appt date for the contractor to come and change the adaptor.

He said it is a 5min job; if you know which adaptor, then can just change and give him the old adaptor.


P/S : wonder why they can't just send the item via delivery ?
I mean, they don't intend to use the old adaptor anymore, do they ?

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