Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed
136 Pages « < 84 85 86 87 88 > » Bottom

Outline · [ Standard ] · Linear+

Unifi Official TM UniFi High Speed Broadband Thread V22, (　-_･) ︻デ═一▸ Maxis & Time

views
     
fruitie
post Oct 19 2015, 10:09 PM

Rise and Shine
Group Icon
Staff
72,846 posts

Joined: Sep 2005
From: KUL
laugh.gif TM closed my ticket without my permission. tongue.gif

I really hope SKMM/CFM will give them a hard time. biggrin.gif

CFM's reply and action:
Kami ingin mengucapkan terima kasih atas aduan tuan/puan melalui Portal Aduan CFM berhubung isu 'Bil and Caj / Billing And Charging'.

Untuk makluman tuan/puan, aduan tersebut telah dirujukkan kepada penyedia perkhidmatan yang berkenaan untuk siasatan dan tindakan lanjut. Pihak penyedia perkhidmatan bertanggungjawab untuk memberi maklumbalas dalam masa 7 hari dari tarikh aduan dibuat dan maklumat yang diperlukan diterima.

Sekiranya tiada maklumbalas diterima dari TM, sila maklumkan kepada kami. Aduan ini juga boleh disemak melalui Portal Aduan CFM di complaint.cfm.org.my.

Sekian. Terima kasih.

user posted image

SKMM's reply and action:
Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).
We acknowledge receipt of your complaint. Please be advised that we have instructed Telekom Malaysia to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days.

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 188 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

user posted image
MyPIA
post Oct 19 2015, 10:13 PM

Getting Started
**
Junior Member
178 posts

Joined: May 2013
From: KL/Selangor
QUOTE(tcken @ Oct 19 2015, 09:11 PM)
Tried to apply for unifi 30mbps plan but got refused.

Referring to your report number SR  1-11380045524 regarding on your request upgrade to promotion package under account. Kindly noted that the new promotion price is for new subscriber. For existing customer, you are advise to refer TM Point. We hope the explanation has reverted to your concern.

Currently unifi has finished contract 6 months ago, so it means I have to terminate it and reapply again to subscribe? = =
*
You're applying from which package to which package ?
fansoption
post Oct 19 2015, 10:30 PM

Look at all my stars!!
*******
Senior Member
3,065 posts

Joined: Jan 2003
QUOTE(jusbella @ Oct 19 2015, 09:57 PM)
login ur occ and check the package upgraded ad or not?

U got sms notification regarding the package has been upgraded?
*
occ update already.
hmwong
post Oct 19 2015, 10:37 PM

Casual
***
Junior Member
387 posts

Joined: Oct 2006
QUOTE(fansoption @ Oct 19 2015, 10:30 PM)
occ update already.
*
When did you apply? Through TMpoint to Telemarketer?

I applied on 15 Oct through telemarketer and still no news yet.
fansoption
post Oct 19 2015, 10:58 PM

Look at all my stars!!
*******
Senior Member
3,065 posts

Joined: Jan 2003
QUOTE(hmwong @ Oct 19 2015, 10:37 PM)
When did you apply? Through TMpoint to Telemarketer?

I applied on 15 Oct through telemarketer and still no news yet.
*
15 oct i go tmpoint upgrade to 30mbps, today my OCC change to new package but my speed still 5mbps. I call to Tm Support they site already 30mbps, but however i still get 5mbps
Zi-Tech
post Oct 19 2015, 11:10 PM

Eh, pangkat sudah tukar ka
*****
Senior Member
774 posts

Joined: Jun 2008
From: Shah Alam, Selangor/ Gambang, Kuantan, Pahang
QUOTE(fruitie @ Oct 19 2015, 10:09 PM)
laugh.gif TM closed my ticket without my permission. tongue.gif

I really hope SKMM/CFM will give them a hard time. biggrin.gif

CFM's reply and action:
Kami ingin mengucapkan terima kasih atas aduan tuan/puan melalui Portal Aduan CFM berhubung isu 'Bil and Caj / Billing And Charging'.

Untuk makluman tuan/puan, aduan tersebut telah dirujukkan kepada penyedia perkhidmatan yang berkenaan untuk siasatan dan tindakan lanjut. Pihak penyedia perkhidmatan bertanggungjawab untuk memberi maklumbalas dalam masa 7 hari dari tarikh aduan dibuat dan maklumat yang diperlukan diterima.

Sekiranya tiada maklumbalas diterima dari TM, sila maklumkan kepada kami. Aduan ini juga boleh disemak melalui Portal Aduan CFM di complaint.cfm.org.my.

Sekian. Terima kasih.

user posted image

SKMM's reply and action:
Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).
We acknowledge receipt of your complaint. Please be advised that we have instructed Telekom Malaysia to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days. 

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 188 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

user posted image
*
skmm same like me.... also the pegawai same, fitriah...now under siasatan... hopefully we can get some good resolution....
jusbella
post Oct 19 2015, 11:32 PM

Look at all my stars!!
*******
Senior Member
3,037 posts

Joined: Dec 2011
If updated ad den try using lan to do speed test.


QUOTE(fansoption @ Oct 19 2015, 10:30 PM)
occ update already.
*
MyPIA
post Oct 19 2015, 11:33 PM

Getting Started
**
Junior Member
178 posts

Joined: May 2013
From: KL/Selangor
QUOTE(fansoption @ Oct 19 2015, 10:58 PM)
15 oct i go tmpoint upgrade to 30mbps, today my OCC change to new package but my speed still 5mbps. I call to Tm Support they site already 30mbps, but however i still get 5mbps
*
You'll have to call TM and complain regarding your port is being miscapped icon_rolleyes.gif
blackamikaze
post Oct 19 2015, 11:43 PM

Trooper Rank: BIG HEAD SERGEANT
*******
Senior Member
2,671 posts

Joined: Jul 2005
From: Bestine, the capital of Tatooine
QUOTE(fansoption @ Oct 19 2015, 10:30 PM)
occ update already.
*
Have u reboot u modem n router already?
fansoption
post Oct 19 2015, 11:49 PM

Look at all my stars!!
*******
Senior Member
3,065 posts

Joined: Jan 2003
QUOTE(blackamikaze @ Oct 19 2015, 11:43 PM)
Have u reboot u modem n router already?
*
yes still same sad.gif
siles1991
post Oct 20 2015, 12:07 AM

I love tubes so should you!
******
Senior Member
1,861 posts

Joined: Feb 2008
From: Selangor
Guys im still under my 24months contract for VIP10 is there a way to upgrade to the new deal? Or is TM gonna force me to use VIP10 for the same price as 30Mbps, and summore video streaming for my VIP10 is becoming really bad zZz
kaizer_x
post Oct 20 2015, 12:10 AM

On my way
****
Senior Member
638 posts

Joined: Feb 2009
QUOTE(siles1991 @ Oct 20 2015, 12:07 AM)
Guys im still under my 24months contract for VIP10 is there a way to upgrade to the new deal? Or is TM gonna force me to use VIP10 for the same price as 30Mbps, and summore video streaming for my VIP10 is becoming really bad zZz
*
I'm still under contract to for VIP 10 last time..they still offer me the upgrade to 30mbps rclxms.gif
fruitie
post Oct 20 2015, 12:10 AM

Rise and Shine
Group Icon
Staff
72,846 posts

Joined: Sep 2005
From: KUL
QUOTE(siles1991 @ Oct 20 2015, 12:07 AM)
Guys im still under my 24months contract for VIP10 is there a way to upgrade to the new deal? Or is TM gonna force me to use VIP10 for the same price as 30Mbps, and summore video streaming for my VIP10 is becoming really bad zZz
*
Yes, you can just that your contract will be refreshed again. laugh.gif
You will pay RM 179 for 30Mbps now.`
jusbella
post Oct 20 2015, 12:11 AM

Look at all my stars!!
*******
Senior Member
3,037 posts

Joined: Dec 2011
If u speed test using lan cable still same issue, den you have to call tm technician come ad, your house outside pole is capped.


QUOTE(fansoption @ Oct 19 2015, 11:49 PM)
yes still same sad.gif
*
siles1991
post Oct 20 2015, 12:12 AM

I love tubes so should you!
******
Senior Member
1,861 posts

Joined: Feb 2008
From: Selangor
cool thanks guys tmrw time to call them up YOSH!!!
kucuboy
post Oct 20 2015, 12:28 AM

Enthusiast
*****
Senior Member
710 posts

Joined: Aug 2009
QUOTE(limjenson @ Oct 19 2015, 10:34 AM)
So many conflicting posts.
*
Friend in another facebook group successfully upgraded to 30mbps plan without getting a penalty. Just create a new 2 year contract. Some TM customer service blur blur, not sure of the terms and conditions. Just walk in TM point
ashskywalker
post Oct 20 2015, 12:31 AM

New Member
*
Junior Member
18 posts

Joined: Nov 2011
frustrated with ping as it affects online gaming.

This post has been edited by ashskywalker: Oct 20 2015, 12:31 AM
biloxee
post Oct 20 2015, 12:37 AM

On my way
****
Senior Member
561 posts

Joined: Jul 2015
QUOTE(fruitie @ Oct 20 2015, 12:10 AM)
Yes, you can just that your contract will be refreshed again. laugh.gif
You will pay RM 179 for 30Mbps now.`
*
Actually, if TM allow VIP10 customers still under contract @ RM199p/m to change to Advance30 @ RM179p/m.

TM should allow the people who subscribed to Advanced30 @ RM199p/m to change to RM179p/m?

brows.gif

This post has been edited by biloxee: Oct 20 2015, 12:37 AM
giggs_509
post Oct 20 2015, 12:44 AM

Regular
******
Senior Member
1,475 posts

Joined: Nov 2005
QUOTE(biloxee @ Oct 20 2015, 12:37 AM)
Actually, if TM allow VIP10 customers still under contract @ RM199p/m to change to Advance30 @ RM179p/m.

TM should allow the people who subscribed to Advanced30 @ RM199p/m to change to RM179p/m? 

brows.gif
*
The new rm179 with free calls or not?
fruitie
post Oct 20 2015, 01:28 AM

Rise and Shine
Group Icon
Staff
72,846 posts

Joined: Sep 2005
From: KUL
QUOTE(biloxee @ Oct 20 2015, 12:37 AM)
Actually, if TM allow VIP10 customers still under contract @ RM199p/m to change to Advance30 @ RM179p/m.

TM should allow the people who subscribed to Advanced30 @ RM199p/m to change to RM179p/m? 

brows.gif
*
Yeah lo. But they are kinda allowing now. SKMM is the key word! biggrin.gif

QUOTE(giggs_509 @ Oct 20 2015, 12:44 AM)
The new rm179 with free calls or not?
*
No more.
« Next Oldest · Networks and Broadband · Next Newest »
 

136 Pages « < 84 85 86 87 88 > » Top
Topic ClosedOptions
 

Change to:
| Lo-Fi Version
 0.0181sec    0.49    6 queries    GZIP Disabled
Time is now: 14th December 2025 - 10:29 PM
All Rights Reserved © 2002- 2025 Vijandren Ramadass (~unite against racism~)
Removal Request
Powered by Invision Power Board © 2025  IPS, Inc.