Is it possible to take the new package without hypptv package? So can only be RM 169?
And also do any of you think upgrading router can improve ping?

yes its possible... U need to go to tm shop to apply. No downtime, you will only terminate once Unifi30 installation complete. TM equipment not really better just newer & with 1 year warranty.

Is it possible to take the new package without hypptv package? So can only be RM 169?
And also do any of you think upgrading router can improve ping?

Thank you for your response.

We truly understand on your dissatisfaction towards the UniFi Advance 30Mbps early bird promo price (RM179). Please be informed that said early bird promo package is officially launch effectively on 15/10/2015 while you are upgrading your package plan from VIP10 (179) to UniFi Advance 30Mbps (199) on 29/07/2015. Thus, we regret that we are unable to migrate you to early bird promo package since you are currently enjoying the same package speed (30Mbps) with the new contract renewal
of 24 months (effective on 29/07/2015).

We hope that the above explanation clarify. Any inconvenience caused is truly regretted.

Their reply again just now. Why am I not surprised for such reply? But at the same time CFM and SKMM replied that they have escalated it to TM for their feedback and action. For now, just wait for CFM and SKMM do the job.

Hey Guys/Gals, I just got call from TM, answering my MCMC complain. For us early bird paying higher price than the current package, we can walk-in to nearest TM point to request them to lower our package. According to the agent, this is new directions from their marketing team on last friday

OUR MCMC COMPLAIN BOMBARDMENT WORKED!

Yes, you should get new installation as many users complain due to DIR 615 not able to handle 30Mb/s properly (I'm commenting regarding other users as I have not yet tested it myself)

Then how about the fiber wire,it need install again after apply 30mbps?

They'll use the old wire 

skmm got back to me and acknowledged that tmnut has 15 days to rectify the 2 issues i have.



^^ yet sadly thats the only thing tmnut understands 

Quick question, how fast can you or the installer or TM to revert back if one decided to cancel and sign up the new package?

Thank you for contacting TM.

We sincerely apologize for the inconvenience caused. Upon receiving feedback from respective department please be informed that, the UniFi Advance 30Mbps with promo price only entitle for customer who subscribed after 15th October 2015. However, kindly be advised to refer any nearest TMPoint in order for further information and clarification.

Please refer at http://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx for the list of nearest TMpoint. We hope the above explanation clarifies on the matter. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and choose preferred language. For Telephony & Streamyx press 1 and 2 for “Billing Enquiry & Payment". For Unifi press 2 and 2 for “Billing Enquiry & Payment". Alternatively, you can also contact us via mobile at 1300-888-123 (call charges apply according to Telco provider).

We look forward to serve you better.

Depends, usually within a week 

no feedback yet from SKMM and CFM ? Would like to know how it went so I could recommend my customers to do the same  

They'll use the old wire 

So simply say that if I terminate unifi(Currently VIP5 and DIR-615 router and quite old Set-Up-Box)
then I reply unifi 30mbps,then I can get all the things and use old fiber wire without any install for technician---then I get installation for free?

Hey Guys/Gals, I just got call from TM, answering my MCMC complain. For us early bird paying higher price than the current package, we can walk-in to nearest TM point to request them to lower our package. According to the agent, this is new directions from their marketing team on last friday

OUR MCMC COMPLAIN BOMBARDMENT WORKED!

Yeah, basically yes 

Hi All,
Just share my experience today. I went to TM Point during lunch time today & request for the revise price to RM179. The staff will help to fill up all required form & process the request.
My occ now showing RM20 special discount.
For those subscribed before 15th Oct, pls go TM Point to request the price revise.

FYI, i'm also 1 of the early 30mbps subscriber in Aug (was paying RM199 +6%).