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 Taobao Global Direct Shipping - experiences?, The good and the bad

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mafiq
post Dec 18 2017, 06:28 AM

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guys,

Just want to know what is the method for refunding the items we already received in malaysia. I cant get the page translated as it was in img. format. Please help.

colins
post Dec 18 2017, 06:52 AM

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QUOTE(squall_12 @ Dec 17 2017, 11:53 AM)
Ya seller ok with it now which shipment method is best? ZTO, DEX or PRouter? Thanks
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I have been using 4PX exclusively since 2015 hence no experience with other shippers.
But due to my recent experience with the bad service and delay of 4PX, I guess I'd go for PRouter in my next order.
Alexdino
post Dec 18 2017, 10:13 AM

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QUOTE(squall_12 @ Dec 17 2017, 11:53 AM)
Ya seller ok with it now which shipment method is best? ZTO, DEX or PRouter? Thanks
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avoid 4px and other courier that used abx malaysia, have bad experience with abx, so far lazada express is the decent one.
squall_12
post Dec 18 2017, 01:22 PM

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QUOTE(Alexdino @ Dec 18 2017, 10:13 AM)
avoid 4px and other courier that used abx malaysia, have bad experience with abx, so far lazada express is the decent one.
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ok already pick PRouter since is from lazada. Thanks for advise.
ZintanthraX
post Dec 18 2017, 05:16 PM

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QUOTE(tiffany_sle @ Dec 18 2017, 12:37 AM)
My parcels arrived and cleared custom on 12/12:2017, it saids in the website already transferred to 3PL(Gdex) yet nothing happened since then. WHat should I do? Anyone experiences this now?
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same here. my lazada air parcel shipped on 14/12 was transferred to 3PL (GDex) on 16/12. up till now i still can't track the item on GDex website.

my other parcel, using DEX was shipped a day later than the above parcel (15/12), reached me today. the tracking number can be used in GDex website too.

hmm.gif
budakoye
post Dec 19 2017, 12:26 AM

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Hi guys, question, taobao direct shipping for same item within same seller? bcoz i try to buy item from different seller with direct delivery but fail page before the payment. pls help. Thanks
colins
post Dec 19 2017, 08:34 AM

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QUOTE(colins @ Dec 15 2017, 09:52 AM)
I have a shipment using Lazada Air, paid on 12 Dec, shipped out same day, landed and cleared Kastam on 14 Dec! (will update later when delivered)

My 2 other separate shipments with 4PX stuck at Kastam since 9 Dec, both 4PX and Air Pak say nothing they can do with the delay.

My Lazada Air's shipment came in later and cleared without delay, therefore it shows the efficiency of the local courier i.e. GDex.

I think the delay is mainly caused by the courier company being inefficient and incompetent in moving the goods to clear Kastam. They can say due to a lot of goods and silly excuses blah blah blah, but at the end of the day it's their incompetency.
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My 2 4PX parcels arrived yesterday.
Paid consolidated shipping - 4 Dec
Ship out - 5 Dec
Arrive and waiting Customs clearance - 9 Dec
Delivered - 18 Dec

Still nothing on the Lazada Air parcel.
colins
post Dec 19 2017, 08:35 AM

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QUOTE(ZintanthraX @ Dec 18 2017, 05:16 PM)
same here. my lazada air parcel shipped on 14/12 was transferred to 3PL (GDex) on 16/12. up till now i still can't track the item on GDex website.

my other parcel, using DEX was shipped a day later than the above parcel (15/12), reached me today. the tracking number can be used in GDex website too.

hmm.gif
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DEX is FAST!!!!
Alexdino
post Dec 19 2017, 09:27 AM

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apparently, 4px has the worse rating and review on 11.11 delivery, buyer from hong kong, taiwan and singapore are complaining on their page in taobao website.

sorry no next time.
marcus_bread
post Dec 19 2017, 09:34 AM

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shipping is really depend on luck.
some say this good but other said bad.
so i usually choice the cheap one. haha...
so far so good. touch wood....
yushin
post Dec 19 2017, 09:37 AM

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Open skynet want to check local delivery status of my taobao.
508 Resource limit is reached.

aiyo get a bigger server lar...
MANSTIR
post Dec 19 2017, 10:13 AM

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does anyone knows how to change from chinese to english on tabao app?
lyc1982
post Dec 19 2017, 10:32 AM

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QUOTE(marcus_bread @ Dec 19 2017, 09:34 AM)
shipping is really depend on luck.
some say this good but other said bad.
so i usually choice the cheap one. haha...
so far so good. touch wood....
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same here...

i won't advice others to avoid any particular shipping agent as again it depends on luck also
adamw
post Dec 19 2017, 10:55 AM

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QUOTE(MANSTIR @ Dec 19 2017, 10:13 AM)
does anyone knows how to change from chinese to english on tabao app?
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If Android must be rooted, Alltrans.
MsPopcorn
post Dec 19 2017, 01:09 PM

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QUOTE(colins @ Dec 17 2017, 08:12 AM)
Lazada Air no longer available as a shipping option, not sure why. PRouter has Lazada Group logo, maybe it's now merged???
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nope. its not merged
ZintanthraX
post Dec 19 2017, 02:21 PM

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called GDex just now to inquire on my parcel and the CS told me they still haven't received it.

com1express however stated otherwise, which is transferred to GDex already.

now i have no idea on what to do or how to track my item. anyone else have the same problem?



Attached thumbnail(s)
Attached Image
ChukangChukang
post Dec 19 2017, 10:13 PM

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Dear all bro and sis.

New b here i have purchase some bicycle part from tao pao. The seller ship out the part out in the same day. It take 2days to reach hong kong customs very fast. But after that the status update stop there。
Below is the screenshot. Which Malaysia courier service should i contact Skynet, Gdex or..? How am i going to track the status? I try ask tao pao service they cant help as this ship out from CHN. They only can track up to CHN customs.

Worst case if the things pending at malaysia customs at tax is required they will call me right?

Thx in advance ....really appreciate yr help here.

This post has been edited by ChukangChukang: Dec 21 2017, 10:21 AM
ChukangChukang
post Dec 19 2017, 10:19 PM

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QUOTE(soyusa @ Dec 15 2017, 01:11 AM)
Experience with ZTO? Well... quite good actually, meet my expectation (same as PRouter)
All my order placed on 11/11 arrived before 14/11, after combined shipping their system show parcel sent out from warehouse on 15/11, by 17/11 the it showed parcel arrived in Subang.
For me, for ZTO on shipping + customer service (via aliwangwang) + tracking =  thumbup.gif  thumbup.gif

Too bad their partner in M'sia is Skynet, which I totally disappoint with their service.
- Poor tracking system (still show in Subang two days after I collected from warehouse myself)
- Nobody answer the call
- Few customer angry/pissed off after they told them parcel cannot be found, they already wait there for more than two hours earlier.
- Their warehouse staff keep blame on not enough people, cannot arrange delivery even the parcel arrived a week ago.

It was good two years ago with Skynet and I was happy with their service... but now? Nah...
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Hi sir need yr advise how u track the parcel after reach Mas? It will show in 物流update? Where can i get the tracking number?
ChukangChukang
post Dec 19 2017, 10:35 PM

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QUOTE(imranzero @ Feb 25 2017, 11:53 PM)
should be 24th, now in oversea shipping status.
08:30:34【集运】您的包裹已由中通集运仓库签收
09:37:45【集运】您的包裹已在中通集运仓库正常入库
09:37:45【集运】您的包裹已由中通集运仓库签收
14:36:54【海外】您的包裹已在中通集运仓库正常出库

2017-Feb-24Fri.17:45:40【海外】送关
17:45:42【海外】送关
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Is it they using bro? It take how long to deliver?
zdin311
post Dec 20 2017, 12:29 AM

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whats this status? still stuck in china?


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