Im in puchong and im experiencing very slow speed and ping spike since few days ago, any idea what shud i do now?

Not only Puchong, even in Ipoh and Northern region also experienced slowdowns and ping rates increased since Sunday.

Most people won't noticed it but for me even a rise in >3ms on average to my connections or a drop of 1/5(20%) of regular speed around the world, I would know there's something going on behind their network.

Do a traceroute to one of Maxis's DNS servers and see which one has a spike in latency.

The first 1-3 hops are your router and gateway, ignore that. Post the results here and omit the first-third hops.
Refer to my post in this thread 1 page back.

The problem at my end seems fine now but many of their links especially Europe has increased in latency quite a bit. Used to get 160-170ms to Italy now getting like 180-190ms.
Latency to Germany/France used to be 180-90ms, now getting as high as 225-250ms.

Pings to Maxis test server from Ipoh here on a good day should get around 5ms but if I see it rises to 8-10ms and above I'd know there's something bad happening already.

Either there's a sharp rise in traffic over the weekend, Maxis's network is currently being DDoSed, they're trying to implement surveillance DPI devices in their network or upgrade maintenance works.

Rise in traffic is probably not the issue because I'm conducting the network performance tests even at early hours randomly in the morning such as 3am-5am and still saw average increases in latency happening around the world.

Yeah, my situation is similar like urs, but yesterday night get worst, currently im using 300mbps package, but I unable to stream the youtube video at 1080p smoothly, but starting from midnight, the situation seems resolved edi. No more high ping and the speed back to usual

Maxis is probably doing something to their edge routers/servers which they're not telling the public even their own customer service staffs don't know about it. The source of the problem is some of their nodes suddenly becomes unresponsive and dropping packets.I know this wasn't congestion becuase at 1am-6am random ping test also showing abnormal ping rates and packet drops.

Few days back starting from Sunday afternoon, their 3rd hop already getting as high as 15-20ms which is what I'll get to a Singapore server(12-18ms) but this is just local Maxis own internal node IP which usually no more than 5-6ms.

Today seems fine.
Latency to South Italy about 155-160ms which is normal. Latency to London about 185-190ms.
Anything above those figure is signs of abnormality.

Stupid Maxis, I have recently upgraded my existing 30mbps plan to a 500mbps plan 2 days ago but due to my 30mbps is using copper line cannot direct upgrade and I have to subscribe to a new plan.

Then I went to Maxis centre today to terminate my old plan and return the old equipments but the staff said I am not eligible to waive the RM500 termination fees of my old plan even though I have called Maxis before the upgrade and they said I am eligible to waive the termination fee. (Make me so angry when the staff spoke "Who said you can be waived, and ask me to show the proof" How can I show you the proof? The call is recorded by you not me) I can't find a reason why they cannot waive the termination fee of my old plan (30mbps RM89/month) because I have upgraded to a more expensive plan (500mbps RM219/month) while the contract will be renew to 24 months.

Means now I have subscribed to 2 plans and they have to suspend my 500mbps for further investigation... Now I have to call Maxis centre    

I can understand the situation of what you went through just as what I've also experienced similar woes as you the past few days.

My speed dropped to somewhere like 10% of my subscribed speed and pings were like more than 4X higher than normal even when you conduct a speedtest to Maxis's own test server in Subang Jaya.

Called up Maxis Hotline 123 to make a complain about the network fault but was unfortunate to be picked up by a bitchy indian lady on low level support who keeps wanting to blame the problem on my wifi network claiming that it was interfering with my neighbor's wifi signals causing my slowdowns. Keep asking for my router's serial number to do remote tests and all that despite not satisfied with numerous requests asking me to test my line using the Maxis App on my phone.

I told her that as a experienced person who is in this industry how come for the past year I've been using my line without interference issues and isn't it against MCMC's requirement which states that download speeds to the ISP's own server must at least achieve an 80% of subscribed plan speed for FTTH connections? The idiot bitch still keep insisting that it was my local WiFi's fault despite all remote tests got passed trying to down-talk me to make me feel stupid. I was in a good mood that day so I played along until she ask me to restart my router, that was when I took the opportunity to cut off the call since I was calling on a Maxis fixed line using 123.The call ended as soon as I hit the power switch.

Call that bad luck or what, I think our Malaysians telcos now have many untrained rude and frustrated staffs in the midst of the COVID pandemic.Either they are doing it on purpose to make their own company lose customers or they're just passing time just to clock out.

Please consider referring your bad attitude staffs for psychological evaluations or counseling, Maxis. They are giving a bad reputation to your company.  I hope not to switch provider once again once my contract with you ends in a few months time.

Don't get me wrong though and calling me a racists, I've lots of very brilliant and friendly Indian friends out there who are very successful in life today.

Long story cut short...

2nd attempt to call Maxis's hotline. This time I was luckier. A Malay girl picked up the call, though she wasn't fluent in English so I chat with her in Malay instead. Much friendlier tone and helpful though. She wasn't as insisting as the previous rude staff but at least she was helpful enough to ESCALATE the case to higher technical support team and told me to wait on the phone. 

A Malay guy took the call which spoke in a much convincing technical tone seems to know the situation better and proceeded to request that I conduct a speedtest to their local Maxis server 3 times returning the results to them for filing a report with a ticket number and given back to me for future referencing.

True enough within 30 mins after the complain was made, my line returned to normal, I didn't even need to restart my modem and router. I restarted them just to make sure everything was restored properly and it went solved.

My friendly advise to the public is that in the midst of this pandemic, from experience there's no perfect telco company in Malaysia, so try to minimize reliance on them and avoid making your life complicated by subscribing too many services which increases the probability of faults. They're now very pressured with keeping up with revenues with many disgruntled staffs in every one of them.Try to keep your life simple yeah

Hi there! We're truly sorry for the inconvenience caused and would like to investigate further on this. Please DM us your name, IC no, fibre account and contact no. TQ Thayal

Maxis is probably doing something to their edge routers/servers which they're not telling the public even their own customer service staffs don't know about it. The source of the problem is some of their nodes suddenly becomes unresponsive and dropping packets.I know this wasn't congestion becuase at 1am-6am random ping test also showing abnormal ping rates and packet drops.

Few days back starting from Sunday afternoon, their 3rd hop already getting as high as 15-20ms which is what I'll get to a Singapore server(12-18ms) but this is just local Maxis own internal node IP which usually no more than 5-6ms.

Today seems fine.
Latency to South Italy about 155-160ms which is normal. Latency to London about 185-190ms.
Anything above those figure is signs of abnormality.

been a maxis home fiber subscriber for two years....got "throttling torrent download" meh? Even if fiber down, backup 4G usb dongle kicks in with average 40Mbps connection 

backup 4G usb dongle?

thank for sharing
why I don't have this? by the way....my one is 30mbps package (copper line and can't upgrade) and going to end the contract next month

IINM Maxis One Prime Home Fiber package is only available for 100Mbs above

Hi all,

Not sure if this is the correct thread to post but here goes.
I just received my ASUS RT-AC86U which I have purchased to replace my stock Maxis Fiber router. I completed all the PPPoE settings (got the user/pass from the ISP) but now i couldnt connect to internet. I tried switch back to my stock router, internet works. I checked the user/pass from ISP, i put the exact same into both routers and still my stock router works/new router doesnt work.

The LED indicator for WAN is permanently red. Wifi signal both 2.4GHz and 5GHz is ok (but no internet connection) 

Has anyone experienced this before?

Hi all,

Not sure if this is the correct thread to post but here goes.
I just received my ASUS RT-AC86U which I have purchased to replace my stock Maxis Fiber router. I completed all the PPPoE settings (got the user/pass from the ISP) but now i couldnt connect to internet. I tried switch back to my stock router, internet works. I checked the user/pass from ISP, i put the exact same into both routers and still my stock router works/new router doesnt work.

The LED indicator for WAN is permanently red. Wifi signal both 2.4GHz and 5GHz is ok (but no internet connection) 

Has anyone experienced this before?

When you setup you need to choose required special isp / special requirement. Then choose maxis home profile.

Have you choose the correct Maxis profile, or configure VLAN setting? I'm not sure what VLAN does Maxis run on but you can dig from the stock router and configure it into your new Asus router.