I received a call today from TM today. She asked me if I'm experiencing slow speeds at night. I simply just said yes, although I never really felt that.

The lady then mentioned the slow speed is due to TM has upgraded their infra and she said do you know that your Maxis is actually riding on TM and I said yeah, I know that. To get the 'best speed' I should use unifi.

She then went on saying if I switched to Unifi they can maintain the same price and on top of that they will give me a Sharp 42 inch Full HD TV. I thought to myself, we are now talking about 4k or even 8k, why are you still mentioning FHD. Personally I thought that could very well be a 4K TV. I was tempted to switch over but then I told her I still needed my free unlimited calls using my fixed line. I'm currently paying additional RM10 for this. She said TM doesn't have such offer and I told her I'm not interested as much a I wanted that TV.

This post has been edited by abhipraaya: Sep 24 2020, 05:53 PM

TV seems to be cheap these days ?? Telcos are all offering free TVs..

Haha, a nice way of TM saying that we prioritise our own unifi and don't give a shit about Maxis using our infra.

The thing is, who to find?
All telco signal there are bad, no fibre, and ADSL is shutting down soon, what to do oh? It's like a coverage dead zone.

What bad timing and decision Maxis recently made to cut off Singtel as its 3rd upstream providers for IPv4.

By relying on more than 80% of traffic on just 2 major carrier now - NTT Asia(to HK/Japan/USA) and Telecom Italia(to Europe), if a major undersea cable such as the AAG goes down Maxis's connectivity to Japan/USA via HK sure will be greatly disrupted.

NTT Asia's regional gateway and HQ is based in Hong Kong.



Faults Detected Within AAG Submarine Cable Between Malaysia And Hong Kong
https://www.lowyat.net/2020/222238/aag-subm...aysia-hongkong/

Bad move Maxis!

AS9534 Binariang Berhad
https://bgp.he.net/AS9534
NTT Asia (AS2914) & TELECOM ITALIA SPARKLE (AS6762)

Finally Maxis improvised their IPv4 peering.
Another new major international transit carrier to backup the existing NTT Asia and Sparkle European links.

I've since rerouted my cloud VPS servers and now everything back to normal.

Hopefully when AAG cable gets back to full capacity things will improve further.

Is it me or Maxis connection past midnight is just slower?

morning also ...
morning can't watch youtube and fb clips.
ping can reach 4 digit.

I called Maxis and they told me my neighbour's router is having the same WiFi signal hence the connectivity issue but I don't think that's the case here.

A temporary fix was done by isolating my signal but that only resolved the issue for 1 day.

My mobile data (Celcom) has better connectivity so I'm thinking of switching to UniFi.

This post has been edited by Carlo J: Oct 2 2020, 01:06 PM

This sounds funny. How can they trace back your neighbour's wifi and came to that conclusion.

Stupid Maxis, I have recently upgraded my existing 30mbps plan to a 500mbps plan 2 days ago but due to my 30mbps is using copper line cannot direct upgrade and I have to subscribe to a new plan.

Then I went to Maxis centre today to terminate my old plan and return the old equipments but the staff said I am not eligible to waive the RM500 termination fees of my old plan even though I have called Maxis before the upgrade and they said I am eligible to waive the termination fee. (Make me so angry when the staff spoke "Who said you can be waived, and ask me to show the proof" How can I show you the proof? The call is recorded by you not me) I can't find a reason why they cannot waive the termination fee of my old plan (30mbps RM89/month) because I have upgraded to a more expensive plan (500mbps RM219/month) while the contract will be renew to 24 months.

Means now I have subscribed to 2 plans and they have to suspend my 500mbps for further investigation... Now I have to call Maxis centre

I can understand the situation of what you went through just as what I've also experienced similar woes as you the past few days.

My speed dropped to somewhere like 10% of my subscribed speed and pings were like more than 4X higher than normal even when you conduct a speedtest to Maxis's own test server in Subang Jaya.

Called up Maxis Hotline 123 to make a complain about the network fault but was unfortunate to be picked up by a bitchy indian lady on low level support who keeps wanting to blame the problem on my wifi network claiming that it was interfering with my neighbor's wifi signals causing my slowdowns. Keep asking for my router's serial number to do remote tests and all that despite not satisfied with numerous requests asking me to test my line using the Maxis App on my phone.

I told her that as a experienced person who is in this industry how come for the past year I've been using my line without interference issues and isn't it against MCMC's requirement which states that download speeds to the ISP's own server must at least achieve an 80% of subscribed plan speed for FTTH connections? The idiot bitch still keep insisting that it was my local WiFi's fault despite all remote tests got passed trying to down-talk me to make me feel stupid. I was in a good mood that day so I played along until she ask me to restart my router, that was when I took the opportunity to cut off the call since I was calling on a Maxis fixed line using 123.The call ended as soon as I hit the power switch.

Call that bad luck or what, I think our Malaysians telcos now have many untrained rude and frustrated staffs in the midst of the COVID pandemic.Either they are doing it on purpose to make their own company lose customers or they're just passing time just to clock out.

Please consider referring your bad attitude staffs for psychological evaluations or counseling, Maxis. They are giving a bad reputation to your company. I hope not to switch provider once again once my contract with you ends in a few months time.

Don't get me wrong though and calling me a racists, I've lots of very brilliant and friendly Indian friends out there who are very successful in life today.

Long story cut short...

2nd attempt to call Maxis's hotline. This time I was luckier. A Malay girl picked up the call, though she wasn't fluent in English so I chat with her in Malay instead. Much friendlier tone and helpful though. She wasn't as insisting as the previous rude staff but at least she was helpful enough to ESCALATE the case to higher technical support team and told me to wait on the phone.

A Malay guy took the call which spoke in a much convincing technical tone seems to know the situation better and proceeded to request that I conduct a speedtest to their local Maxis server 3 times returning the results to them for filing a report with a ticket number and given back to me for future referencing.

True enough within 30 mins after the complain was made, my line returned to normal, I didn't even need to restart my modem and router. I restarted them just to make sure everything was restored properly and it went solved.

My friendly advise to the public is that in the midst of this pandemic, from experience there's no perfect telco company in Malaysia, so try to minimize reliance on them and avoid making your life complicated by subscribing too many services which increases the probability of faults. They're now very pressured with keeping up with revenues with many disgruntled staffs in every one of them.Try to keep your life simple yeah

I can tell you NONE of the Malaysian telcos are reliable right now across the entire home consumer market thanks to bad governance and the heavy pressure of keeping up with revenues in the midst of the COVID pandemic.

A lot of the staffs have started to lose their minds and became very rude over the past few months because many are in fear of losing their jobs and being pushed out by peer staff pressure.

You should know Malaysian culture and attitude. None of them are competent especially in the personal home market. You might get better support with business/enterprise plans, but it's going to cost a lot more.

So my advise is to make your life more simple and trouble free, try to cut down on over relying on their services. the more services you subscribe to them, the higher the tendency for faults and the more headaches you have to put up trying to get them solved if you're hit with downtimes.

Limit your monthly budget and keep your life simple with just one mobile line and a simple fixed line at home to enable yourself to WFH comfortably without burning a hole in your pocket with expensive quota based plans.

Actually I waited for years to upgrade my home wifi even not getting free upgrade last time due to my apartment is not supported. I upgrade to 500mbps is because current speed is not enough to share among 7 family members and also want to upgrade my old TV due to the display is getting blurry.

I understand everyone is pressure but there should be a proper way to relief your pressure, I wrote here just want to relief my pressure and hoping help from others. Anyway, I already contact Maxis and they agree to waive my termination fee and will make arrangement to come and collect back my old equipment, thanks for your reply and advice.

Hi, currently I'm maxis fibre user, I received call for unifi free TV package offer. I believe some of your know about this. My maxis contact will finish in one week time. Just want to know is there any better offer or I should take the unifi offer.

I took the offer, later the maxis will call n counter u back to retain, so see what u can get. I got only RM20 for 12 months.

You sign-up unifi then Maxis called you offer to pay the unifi penalty for you and RM240? TV or RM240. You chose TV and unifi.

1st, the agent u process for you, then need you to call maxis side and cancel due to move to unifi, maxis site will call u to confirm later, then they will ask reason n counter offer u. I don't need the TV so I accepted the of RM20 deducted from coming maxis bills for 12 months. Then u let unifi agent know u u-turn.

I don't know was it true or not but the connection was much smoother (for a day) after they so called isolated my WiFi signal.

I see yours was a bigger hassle.

Might give them a call again to really sort this out.

Maxis probably sabotaged my line because I told them I'm planning to change provider.

This post has been edited by Carlo J: Oct 4 2020, 11:03 PM

Yes, I remembered receiving a promotional call from Maxis about upgrading my line to a higher tiered one just about 1 week back. They seems to be very aware of subscriber's contract ending soon and will keep pushing to get you tied up again by renewing your contract.

Worst there are even cases when a competitor ISPs who would call up and offer you to switch over which makes you wonder how they got access to Maxis's customer accounts.

Don't know if it's true or possible, if you refuse the offer you'll see weird things happening to your line like your fibre modem(ONT) getting miscapped once in a while, line quality deterioration and increased downtimes.

That's why I maintain my dependence on Malaysian telco services as simple as possible.