Thanks for the reply, good to know someone from Maxis here.
The normal process is the Modem DSL light turn on in less than 60 seconds(no auto restart of modem while waiting the DSL light turn on), and then it takes another few minutes for the Maxis router to turn on the blue light and then connected to the internet. I've been dong it for years, everyday.
But only these 2 days the Modem keep auto restarting(I can see the power on and off again) before the DSL light turn on, and it takes about 5 minutes for the DSL light to turn on.
I call up Maxis center and Ika promised to hook me up to one of the technician, but nothing happened thus far. You guys trying to set barrier yet the customer service always fail to relate the real issue to the technical department. In such case, I need to speak directly to the technician to let them know the real issue.
For your info, I even got a ridiculous answer from your customer service saying it has to do with my wifi channel. This is TM Huawei Modem issue yet you tell me it is wifi channel issue when my internet has problem to start. That is how poor is your customer service.
Please get your technician to call me, if you are serious about solving customer issue and committed in serving the customer, as promised!