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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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Maxis
post Sep 20 2015, 02:26 PM

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QUOTE(jonathan82 @ Sep 20 2015, 11:59 AM)
also, does TM & Maxis technicians need to drill hole to my wall if I upgrade my broadband from Streamyx 4Mbps to Maxis Fibre 30Mbps? Or they will use my existing RJ11 telephone port and make some system adjustment will do?
Thanks smile.gif
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Hi jonathan82,

Please be advised that the technician will need to test your line if it does support your connection upgrade. If there is a need for upgrading to the physical wires, you will be notified.

Thank you
Maxis
post Sep 20 2015, 06:00 PM

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QUOTE(jonathan82 @ Sep 20 2015, 05:07 PM)
Hi Maxis,
Thanks for your reply. Will there be any charges if I apply Maxis Fibre 20/30 Mbps but later I cancel the application when technician found out that they will need to drill my wall to upgrade wires?

Thanks.
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Hi jonathan82,

Basic installation will be no charges and as mentioned earlier if there is no issue in your wiring there is no need to drill your wall. Please be advised that issues with the wiring also is very rare. Not impossible but rare occasion.

Thank you

Maxis
post Sep 21 2015, 03:13 PM

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QUOTE(jonathan82 @ Sep 20 2015, 07:26 PM)
Dear Maxis,
Understand that I will not be charged for basic installation. What I'm keen to know is that what if any drilling is needed and i reject and cancel the application, will I be charged anything?

Thanks.
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Hi,

Please be advised that there will be a penalty of RM200 if you notify to reschedule the appointment within 3 days from installation date. More info about non-standard installation at http://www.maxis.com.my/en/personal/intern...e-internet.html . Go to the FAQ and click on Installation. TQ

Maxis
post Sep 21 2015, 05:39 PM

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QUOTE(jonathan82 @ Sep 21 2015, 04:34 PM)
Dear Maxis,
It looks like my question did not clearly stated my concern or I don't understand your answer or there is no definative answer to my question?
My question is if I apply for Maxis Fibre 20Mbps then when Maxis technicians come to my house and determine that my house will only require standard installation but need some drilling, I rejected the drilling process and cancel the request, will there be any charges for me to pay?

Thank you.
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Hi,

Please be informed that no charges will be incur if you reject the request for installation after the technician has discussed on the layout and what they need to do. TQ
Maxis
post Sep 21 2015, 09:18 PM

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QUOTE(vergilocity89 @ Sep 21 2015, 08:59 PM)
hello maxis helper. can you check whether maxis fibre available in my place or not ? beverly hills apartment phase 1 , jalan bundusan , penampang
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Hi vergilocity89,

Have you tried to check the availability of Maxis Fibre at your area via this link < http://www.maxis.com.my/en/personal/intern...e-internet.html >? Click at the "Check now" button right below the Words "Check for Fibre Availability" and check for the coverage smile.gif

Thank you
Maxis
post Sep 21 2015, 09:59 PM

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QUOTE(jonathan82 @ Sep 21 2015, 09:44 PM)
Thank you Maxis. Appreciate your help here.  thumbup.gif
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Hi jonathan82,

You are welcome. We are glad to be of service to you.

Thank you
Maxis
post Sep 30 2015, 04:58 PM

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QUOTE(hmwong @ Sep 29 2015, 09:18 PM)
I also cannot get connected. They say there is issues with the lines (?). Still waiting after 1month.
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Hi hmwong,

Kindly PM us with your account details as reference for our further checking.

TQ
Maxis
post Oct 1 2015, 04:40 PM

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QUOTE(richsts762010 @ Oct 1 2015, 04:18 PM)
I have a question and i hope this is the right place to ask. Login id - xxxxxx@home.maxis.com.my Password - ? i have lost my 1st service sheet which contains the password details. How do i reacquire this information?
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Hi richsts762010,

the password will be xxxxxx + 1. For example, 123456@home.maxis.com.my, the password will be 1234561.

Thank you

Maxis
post Oct 17 2015, 01:11 PM

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QUOTE(doublef @ Oct 16 2015, 06:49 PM)
anyone know where maxis infra 100MBps are supported?
near selayang or kepong?
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Hi,

Please PM your complete address and we will help to check the coverage for you. TQ
Maxis
post Oct 20 2015, 09:54 PM

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QUOTE(modjojojo @ Oct 20 2015, 12:34 AM)
Is there any third party router that can handle maxis fibre + astro iptv? Voip  is not important for me. I am a current astro iptv + maxis Fibre 10 mbps user. My Technicolor router's signal drops off almost 2 hrs every day. Restart the router and modem also no use. Still can't connect to the WiFi network.
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--PMed--
Maxis
post Oct 23 2015, 10:21 AM

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QUOTE(amen @ Oct 21 2015, 01:04 PM)
Hi there,

Did anyone manage to request a reduction on the fee for 10Mbps from RM168 to RM148?

I signed up maxis home fibre more than 2 years ago and I am paying RM168 per month for 10Mbps, I just checked out at maxis' website and now 10Mbps is at RM148.

Wonder if I can request for a fee reduction or should I just cancel or re-signup? Else might want to switch to other ISP for lower cost

Thank you.
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Hi,

Pls PM us your name, account number and modem ID for further checking. TQ
Maxis
post Oct 29 2015, 10:59 AM

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QUOTE(petlu28 @ Oct 29 2015, 09:25 AM)
I know MaxisHome have capped speed at night. How about streaming?
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Hi petlu28,

Allow us to clarify on our FUP policy implemented for the home fibre internet services. Our FUP policy only will affect the speed wherein it will be throttled to 500kbps for P2P data transaction during peak hours (8pm - 2am). Hence, for other data transactions (except P2P data transaction), FUP policy does not apply.

Thank you
Maxis
post Oct 30 2015, 04:44 PM

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QUOTE(soulmad @ Oct 30 2015, 12:06 PM)
hi anyone using TP-link or asus router
for supported maxis voip?
replace the Thomson n784n router?
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Hi Soulmad,

We have response to you via PM

Thank you
Maxis
post Nov 2 2015, 05:21 PM

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QUOTE(kumahachi @ Nov 2 2015, 04:05 PM)
Hi Maxis, I'm also still having bad latency to Singapore Steam Servers, especially for Dota 2. Even if the ping is good, it is very unstable.

Also, my upload speeds have been terrible:

user posted image
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Hi kumahachi,

May we know your issue happens only when you playing online game or normal internet surfing as well?

Thank you
Maxis
post Nov 20 2015, 05:47 PM

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QUOTE(1234kingbling @ Nov 20 2015, 05:04 PM)
Can someone explain to me the use of 2 modems. 1 tm and 1 maxis. I understand that maxis uses tm cables and all of that.
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Hi 1234kingbling,

Please be informed that the device under Maxis serves as a router.

Thank you
Maxis
post Nov 24 2015, 10:23 PM

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QUOTE(1234kingbling @ Nov 24 2015, 10:14 PM)
Anyone? Maxis?
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Hi 1234kingbling,

There is no quota implemented now hence no usage tracking.

Thank you smile.gif
Maxis
post Dec 3 2015, 04:16 PM

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QUOTE(enzo0919 @ Dec 3 2015, 01:29 AM)
i had already fill up the application form for 20mbps plan in maxis official website on 1 dec , but no response until now, no even a call or an e-mail...
1) anyone know how many days needed for the application's process
2) if i want cancel the application now, how to do it? any charges?
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Hi enzo0919,

Once you submit your application, you will be contacted within 7 working days. No charges for the cancellation smile.gif

Thank you
Maxis
post Dec 9 2015, 03:55 PM

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QUOTE(danieltay @ Dec 9 2015, 03:40 PM)
Is it something wrong with TM Huawei Modem?

I normally off my internet at night, and then restart it the next morning.

For 2 straight days I noticed the TM Huawei Modem has difficulty to connect to the internet. It will take at least 5 minutes to get the DSL light.

The TM Huawei Modem will retry to connect for at least 10 times, before it is successful. It will reboot itself as I can see the whole thing will restart itself with the power off and on again.

Is such behavior something wrong with the TM Huawei Modem? A sign it is going to spoilt?

But once it get connected to the Internet, it is working fine, until I off both TM Huawei Modem and Maxis router, the symptom come back again, please help.
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Hi danieltay,

May we know, since when you encounter such issue?
Upon checking, it will take few minutes for the model DSL light to turn on after we restart the device.

Thank you
Maxis
post Dec 9 2015, 06:03 PM

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QUOTE(danieltay @ Dec 9 2015, 04:47 PM)
Thanks for the reply, good to know someone from Maxis here.

The normal process is the Modem DSL light turn on in less than 60 seconds(no auto restart of modem while waiting the DSL light turn on), and then it takes another few minutes for the Maxis router to turn on the blue light and then connected to the internet. I've been dong it for years, everyday.

But only these 2 days the Modem keep auto restarting(I can see the power on and off again) before the DSL light turn on, and it takes about 5 minutes for the DSL light to turn on.

I call up Maxis center and Ika promised to hook me up to one of the technician, but nothing happened thus far. You guys trying to set barrier yet the customer service always fail to relate the real issue to the technical department. In such case, I need to speak directly to the technician to let them know the real issue.

For your info, I even got a ridiculous answer from your customer service saying it has to do with my wifi channel. This is TM Huawei Modem issue yet you tell me it is wifi channel issue when my internet has problem to start. That is how poor is your customer service.

Please get your technician to call me, if you are serious about solving customer issue and committed in serving the customer, as promised!
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Maxis
post Jan 13 2016, 03:13 PM

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QUOTE(icecreamcake @ Jan 13 2016, 12:50 AM)
Subscribed to 20mbps package but recently keep getting this speed...  doh.gif

[attachmentid=5785104]

anyone have the same problem ?
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Hi icecreamcake,

May we know since when you facing this issue? Any troubleshooting done from your end so far?

Thank you

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