Hi, any applicant successful applied recently? does the hsbc visa signature is waived for annual fee for first year?

https://www.hsbc.com.my/content/dam/hsbc/my...losure-2021.pdf



Or, the first year consider as joining fees and subsequent year will be annual fees?

https://www.hsbc.com.my/content/dam/hsbc/my...iff-charges.pdf



This post has been edited by vinn: Sep 9 2022, 11:53 PM

no AF for 1st year and u just need one swipe every month for auto waiver for the following year

Thanks for the information . wef 1 Oct 2022, in addition to current terms for fees waiver, a minimum of rm2000 annual spent is required.

Crazy
I spent very less with my hsbc
Gonna cut next year if no waiver

Waiver may hard to get thru phone since not easy to reach them. I'm thinking by doing cancellation to get the waiver now. 😂

Good idea
Next year anniversary gonna try
Yes continue
No cut

Hi, anyone doing reward redemption recently? I submitted the form for few weeks not news. But got the reference no for the redemption form submission.

For those affected by the recent data breach, how long did it take for HSBC to reverse/cancel the unauthorized transactions that went through?

Filed the dispute form around a week ago but the disputed charges still made it to this month's statement. Understand it should take them a while to process this given the humongous volume of compromised credit cards they're currently dealing with but its rather annoying as I'd like to settle the bill without fronting anything for the fraudulent charges then wait for a refund.

fraud on Aug1。


SMS received on Tuesday 9-13
RM0 Temporary refund processed for RM4.54 pending investigation on your dispute. HSBC reserves the right to debit you if the charge is genuine.

lol they took over a month?

Was planning to cancel my card immediately (haven't activated the replacement card yet) after paying off the latest bill. Doubt thats possible now unless they're able to bank in the refund to my bank account instead of crediting it to the card.

my case 2 days after my report for 2 fraud
considered very fast

Wow that is indeed fast.

The other problem with HSBC cards is the inconsistent sms notifications.. I don't always get a notification when transactions are made.

Only noticed the weird transactions when i suddenly received random OTPs.

Agreed with you on sms notifications. System requested to set any value above 0 but not always get sms. My MBB always got notification.

just got sms
baru realized not solved yet
hsbc credited the money but case still pending investigation
if they said found legit will charge me again

Is HSBC avoiding customer's call to have a good day or something? Never had to call another bank for over one hour and still no one picks up...

Their service getting worst. Time to cancel their credit card.

I agree! Even the chat function takes a long time to wait for a CS to respond!

I don't understand why they remove the email function, this chat is so difficult to keep track of issues highlighted and not to mention calls that take FOREVER to speak to a CS!!!!

What I did was to get up at 3:30AM to call.

Even then I think I still waited around 5 mins before someone answered lol

Huh removed email function too? Thought of use email to inform them to cancel my credit cards next month.

https://www.hsbc.com.my/contact/

I can't find any contact email... I remember I tried to email them using the old CS email before but failed to reach them... I'm not 100% sure.. U can use chat function or fill up e-form I guess. Perhaps others TS could advise you regarding this...