I called to cancel and the retention team mentioned this to me that HSBC is (or is about to) running a promotion of something like swipe 3 times (no minimum swipe) will entitle for SST waiver

This offer need to request or will be automatically get? By the way the rm 25 when it will charge us?

After they charge rm 25 only call or call first before they charge?

Auto debit consider as swipe?

online not consider ? are you sure? any source?

what i mean is online purchase can waive anual fee or not ? not the sst part.

so the sst part? online can't consider?

My amanah platinum card kena sst yesterday. Aiyoo..

Can call them to ask for exemption?

Someone said that online transactions can't be counted as d 3 swipes, only swipes on terminal r counted. True?

you were offered the rebate before they charge you, right ? your card already how long?

My card got charged RM25 on the 30 Oct as well. I called them up just now and they didn't mention about the RM25 rebate at all, and the CS was having very shitty attitude. I swiped petrol already as well, and online transactions.....

Ok, thanks! So I should call them back and ask them regarding this RM25 cashback?

Hi there, I called HSBC before I saw your post in this forum. I was asking for the waiver and the staff refused to do it for me. Anyhow, I called them again after saw your post and asked them directly regarding the RM25 offer rebate. The other staff told me that he will put up the request in the system and his marketing colleague will call me in the next 72 hours. Let's see what is the outcome.

Thanks for sharing us the info here, appreciate it.

At least one swipe in every month.

I supposed it will be charged and waived at the same time. I cancelled the Amanah card before reaching one year so cannot validate.

I see. I only ensure every month RM 1 charged to my VS card. 😂

Haven't come across this situation, usually cancel the card before anniversary. AF and SST charged to my card in this month statement, the card last used was back in May 2021, no transaction after AF/SST. Called CS request for waiver, she said only can waive AF, still have to paid SST because already charge and this is to paid to BNM. Then i request to cancel the card, the same answer CS replied, still need to pay SST. My understanding is bank should allow cancel the card without need to pay AF\SST as long as no transaction made after the AF\SST charge to your card, does this not apply to HSBC? Now the only way CS told me to get rid of AF/SST is pay the statement amount to avoid interest, AF reversal will only reflect in next month statement. Swipe 3 times within 45 days, SST reversal will credit back within 7-8 weeks. Anyone have different experiences than this?

so meaning customer still have to pay SST even they want to cancel the card, even no transaction made after SST fee charged? it will be too late to ask for cancellation if it charge to your card?

It's not just a matter of happy or not happy, it's about your right as consumer. I am seeking clarification if that's is correct process. As some already pointed out with proof, what cs told me was wrong. I hope you have certain ground when providing advice to others and not to mislead them if you are unsure.