pay with ewallet using zcity app

not many council bills in there. check yourself the bill payees inside.

Done top up rm200 ,auto top up rm150 free grabfood voucher rm20 and rm15 respectively

Auto top up rm100*

Got it too. Just done on 1:40am both vouchers still avail.

[quote=edan1979,Aug 30 2022, 02:18 PM]
i fed up and end up walk in to nearest hsbc for the damn complaint.

[/quote
mean the only way to report the dispute transaction and block card is to walk in hsbc branch right?
since call or chat nobody reply, i also kena few transaction under mentalxxxx on line

[quote=joice11,Sep 1 2022, 03:32 PM]
[quote=edan1979,Aug 30 2022, 02:18 PM]
i fed up and end up walk in to nearest hsbc for the damn complaint.

[/quote
mean the only way to report the dispute transaction and block card is to walk in hsbc branch right?
since call or chat nobody reply, i also kena few transaction under mentalxxxx on line

[/quote]

yup. just walk in better. fast and reliable than calling their so called customer service. you can block the card yourself via their apps.

Dem
My third card fraud due to ipay88
Managed to speak to cs after 20 min waiting
Replaced new card
If cannot settle before due then have to pay first
No need fill dispute form cause cs raised for me

I use bigpay to pay aia through ipay88.

u are lucky can get cs to answer call in 20 min, may i know what time u call?

11am on Friday
Picked up the call on 11.17am

How long did y'all have to wait to get your cards? When I asked the CS they said it takes 2 weeks but I'm on my 4th week by now. It got rejected once and the branch staff helped me appeal again. Any idea what kind of a timeline I'm looking at?

Maybe you could go to the nearest hsbc branch and enquire?

I had similar experience with you, what i did was i called and the send to me another card, after like maybe 2 months or so, someone from the branch told me to collect my card (1st card before the cancellation)...

I told them I've already requested for a new card and it was sent to my home

lucky you, i waited for 30mins, finally they pick up the call, feels like hitting lottery jackpot.

Hi want to ask if using HSBC Premier World Mastercard Credit Card topup ewallet like TNG, is it got 5X Reward Points?

i noticed the fraud while i was driving
my wife helped me to check the app and make the call
middle of the conversation line dropped (digi sucks)
luckily the cs returned call immediately to complete the process

Came across this post on linkedin, wonder if they'll improve their call centre after the incident, thank god they had the chat function which I used when my card had fraudulent charges

i complained to bnm, bnm asked to me contact hsbc to complain that can't get through to them. i can't brain.

chat funtion also useless, few day later only reply.

Same like sc chat also replied me after few hours
Useless
Affin does better

I can’t brain either 😅😅

Yeah super frustrated but no choice, don’t think I have the luxury of time to wait on the phone for 2 hours, just told them to send over a new card on the chat function