Hello folks,
Just a noob question here.
I am a new WISE card user (less than 3 months) and my categories include petrol.
In March, I had more than 10x transactions over RM50, and all of them are transacted AND posted within March.
I had approximately RM250 worth of petrol transactions (i.e. 5 x RM50 transactions), and all but one of them were pumped at the same station, and always at the kiosk pumps only, never at the counter.
On 28th April, when I checked online, it seems that I only received RM12 cash back for petrol for March.
Now I am quite confused. I could probably understand if I didn't get back any cashback at all, which would mean that there is something wrong with the petrol station's pump kiosk registration, but it seems that I am getting for some transactions and not getting for some. The math does not seem to add up.
So, my question is, would it be possible that some kiosks are set up properly to reflect the correct merchant code, while some pumps might be using the counter code?
Has anyone here faced this problem before?

Going to cancel this card next month as there is no annual fee waiver.... quite sad as this card gives 10% rebate

At least the Annual Fee can be waived (if you ask nicely)

Going to cancel this card next month as there is no annual fee waiver.... quite sad as this card gives 10% rebate

Going to cancel this card next month as there is no annual fee waiver.... quite sad as this card gives 10% rebate

Fee is only rm160 for gold..u'll have rm990 left

I got a feeling that user like me who never spent outside category, will not get AF Waiver.

Good to cancel to teach them a lesson, else they take you for granted.

Is it you have already max out the RM100 by your other category and Mobile category?
Besides, for all your petrol transactions, you can check if there is "PETROL" printed on the Category column in your paper statement.
Otherwise can call CS to ask them to go through your transaction list and explain to you.

by right, ALL automated fuel dispensers are set up with petrol mcc code.

Yeah, that's what I thought too......but...... sigh.
I guess I will wait for the paper statement and then call the CS for clarification then.

Fee is only rm160 for gold..u'll have rm990 left

Mine is RM300 leh... CS said after charge first then call but no guarantee can get waiver.. but I dont think wanna take the risk la .. it's not cheap RM300 leh..

Going to cancel this card next month as there is no annual fee waiver.... quite sad as this card gives 10% rebate

I got a feeling that user like me who never spent outside category, will not get AF Waiver.

Don't worry la, HLB won't charge you AF one. Mine due in Feb also no AF charge till now.

Maybe not yet ?? but that's already 2+ months.... I'm still waiting for the GST charge

I thought I overlooked the statement but nope. No RM160 debit figure appeared in my Feb, March, April transactions.

I thought I overlooked the statement but nope. No RM160 debit figure appeared in my Feb, March, April transactions.

I got a feeling that user like me who never spent outside category, will not get AF Waiver.