QUOTE(supersound @ May 25 2014, 01:04 PM)
Well, Public Bank change the way they manage customers are after they won some awards.
I still remember prior to this, at any 1 time if the bank has 20 counters, 17 counters at any 1 time also got staff to serve us. No matter how many people inside the bank, all the waiting time never touches 30 minutes.
After they won it, at any 1 time only 10 counters opened, lunch time will be worst, 4-5 counters. And waiting time will be 1 hour minimum.
Seremban has 2 big branches, 1 in town center and another in Rasah, town center full are ok, but Rasah also the same. Not because too many people, is because the staffs are slow and only < 30% of the total counters opened.
for the sake of debating, doesn't matter which bank, i went to different bank and different branch occasionally, waiting time can be from 30mins to nearly an hour, not only bank, even other businesses also need to wait lar.
when making comment or complaint try not to use sensitive words... it may directly or indirectly causes misunderstanding.
a wise person will not complaint, but to listen, to understand and to solve.
peace