gotten my Maybank2card Platinum today (upgrade from Gold).
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15-Apr-2014 (Tue) - Went to Maybankard Centre, The Gardens (after 7pm)
18-Apr-2014 (Fri) - Platinum cards listed in M2U (unactivated)
23-Apr-2014 (Wed) - Received Platinum cards via PosLaju.
All in all, 6 working day (excluding 15-Apr since it was already after 7pm).
Something different from the package/cards:
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1) Maybank branding for both cards (instead of the old Maybankard).
2) Multicolor TREATS logo behind the cards.
3) No change to expiry month/year.
4) Fifteen (15) complimentary vouchers either in cash value or items.
Called-in to activate the cards, took around 5-mins to get the card activated, ready for use, and reflected in M2U.
One peculiar thing: There is no need to cancel the Gold cards. That means I'm carrying 4 cards (2 sets of m2cards).
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Questions:
1) Does that mean I am now having 2 separate cashback pool?
[Update from MBB: Only 1 cashback pool]2) Will I get another GST charged to Platinum?
[Update from MBB: Yes, I'll be charged RM50 GST in 3 months timeĀ
No waive possible cuz it's being charged per card basis. Options to "waive" is canceling the Platinum cards or offset via TP redemption.]3) If I start swiping with Platinum Amex, this won't impact my Gold's cashback quota/utilization so far this month?
[Update from MBB: Only 1 cashback pool]4) Canceling Gold cards, what will happen to my current outstanding and TPs?
[Update from MBB: All current outstanding from Gold will be transferred to Platinum in 7-days time; into Platinum Visa only. Even if outstanding from Gold Amex, it will still be transferred to Platinum Visa regardless. **update after gotten my 1st bill after upgrade: Gold Amex outstanding was transferred to Platinum Amex.**]p/s: Best customer service ever for calling the new hotline number. Direct to customer service agent.
This post has been edited by cybpsych: May 13 2014, 08:18 AM