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Credit Cards Standard Chartered Bank Credit Cards V3, Let's talk about SCB's credit card here

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asiatrader98
post Jun 6 2016, 03:41 PM

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cs officer told me they can't accept xox serive provider for sms alter or otp after i updated my phone number blink.gif



This post has been edited by asiatrader98: Jun 6 2016, 04:03 PM
ckweng
post Jun 6 2016, 04:04 PM

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QUOTE(ckweng @ Jun 4 2016, 05:54 PM)
Today my smallest swipe of around RM30 at Watsons received an SMS alert. Another transaction of rm80 at a restaurant also received. My current threshold is the min rm250.
*
Today I swiped for RM4.90 but didn't receive SMS alert. This is the smallest transaction so far. sweat.gif

Swiped another RM27.29 non-OTP online transaction and received alert too.

This post has been edited by ckweng: Jun 6 2016, 04:27 PM
kawteem
post Jun 7 2016, 10:51 PM

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Guys, does supplementary card holder has separate max rm50 cb?
aromachong
post Jun 7 2016, 11:08 PM

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QUOTE(edwardccg @ Jun 4 2016, 07:20 PM)
thats weird, I call CS asking about the SMS alert, and they mention they have fraud department monitoring the transaction and they will send alert in:
1. any online transaction any amount
2. any transaction over RM250 (where minimum set on online banking)
3. retail transaction swipe which is not in our spending habit (eg first time swipe in that merchant)

but they cant give me any reason why i didnt received the alert for my swipe as i only hold the card not more than a month.

They just keepsaying they unable to set alert to RM1.
*
1. yes, never missed on this
2. happens many time whereas transaction >rm250.. sometime more than hundred k.. yet no SMS alert or email.. i think the bank send SMS random on this , they will contact u if they feel suspicious .. seldom...
3. yes .. if u did not receive any sms alert.. no.2 apply in this case
der.msia
post Jun 8 2016, 08:38 AM

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QUOTE(kawteem @ Jun 7 2016, 10:51 PM)
Guys, does supplementary card holder has separate max rm50 cb?
*
No. All counter to principle.
edwardccg
post Jun 8 2016, 11:22 PM

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QUOTE(ckweng @ Jun 6 2016, 04:04 PM)
Today I swiped for RM4.90 but didn't receive SMS alert. This is the smallest transaction so far.  sweat.gif

Swiped another RM27.29 non-OTP online transaction and received alert too.
*
I didn't received sms alert for non online transaction with amount lower than 250.
The behavior seems random. Or maybe new customer they will not send if below the value set

QUOTE(aromachong @ Jun 7 2016, 11:08 PM)
1. yes, never missed on this
2. happens many time whereas transaction >rm250.. sometime more than hundred k.. yet no SMS alert or email.. i think the bank send SMS random on this , they will contact u if they feel suspicious .. seldom...
3. yes .. if u did not receive any sms alert.. no.2 apply in this case
*
Seems so random. I think i will just need to monitor the available balance in the day after the swipe.
Feel not safe especially when merchant swipe twice and did not void it properly. We will not know that if no sms alert

This post has been edited by edwardccg: Jun 8 2016, 11:22 PM
ckweng
post Jun 9 2016, 09:07 AM

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QUOTE(edwardccg @ Jun 8 2016, 11:22 PM)
I didn't received sms alert for non online transaction with amount lower than 250.
The behavior seems random. Or maybe new customer they will not send if below the value set
Seems so random. I think i will just need to monitor the available balance in the day after the swipe.
Feel not safe especially when merchant swipe twice and did not void it properly. We will not know that if no sms alert
*
I'm inclined to believe that it's random too. My last transaction of around RM28 at Cold Storage didn't receive any alert too.
leo_kiatez
post Jun 9 2016, 10:39 AM

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ckweng
post Jun 9 2016, 10:57 AM

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I'm sorry if this has been asked before as I couldn't find it here or previous thread after searching

I've just received my first statement (2 cards combined). If I pay by IBG, do I pay to each of my card (2 transactions), or just 1 will do and SCB will apportion it across both of my card accounts?
winnie619
post Jun 9 2016, 05:20 PM

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I have not receive any new card yet with PIN..
hmm..
fly126
post Jun 9 2016, 08:19 PM

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QUOTE(winnie619 @ Jun 9 2016, 05:20 PM)
I have not receive any new card yet with PIN..
hmm..
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CS told Me...They will SMS Us when the time they have sent out the Card.

This post has been edited by fly126: Jun 9 2016, 08:21 PM
aromachong
post Jun 9 2016, 08:45 PM

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QUOTE(winnie619 @ Jun 9 2016, 05:20 PM)
I have not receive any new card yet with PIN..
hmm..
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replacement for new card? call CS
kelvinlzy
post Jun 11 2016, 12:57 PM

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QUOTE(sendohz @ Jun 11 2016, 11:55 AM)
Ermm but it was stated there exclude petrol and insurance payment.

Therefore is insurance payment eligible for cashback?
*
I will reply here instead.

Let me give you a clear picture:

To maximize cashback of so-called 5%, you would need to fulfill RM1500 of retail spending to get RM50 per month. SCB suggested that you can spend RM1000 on retail transactions, and RM500 on petrol and insurance. This way, you spent RM1500 for all types of transactions and got RM50 back, so indirectly you also get 3.33% cashback for insurance too.
aromachong
post Jun 11 2016, 09:39 PM

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anyone experience OTP issue? no otp received .. hmm... ?
mamamia
post Jun 11 2016, 09:42 PM

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QUOTE(aromachong @ Jun 11 2016, 09:39 PM)
anyone experience OTP issue? no otp received .. hmm... ?
*
Happened today? As I know SCB having downtime for system upgrade during weekend..
aromachong
post Jun 11 2016, 09:49 PM

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QUOTE(mamamia @ Jun 11 2016, 09:42 PM)
Happened today? As I know SCB having downtime for system upgrade during weekend..
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err.. around 30 mins ago till now.. can u try pls?

call CS and she assist reset my acc.. still the same..

i think it's the bank's side problem now..

This post has been edited by aromachong: Jun 11 2016, 09:53 PM
asiatrader98
post Jun 13 2016, 12:14 PM

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QUOTE(aromachong @ Jun 11 2016, 09:39 PM)
anyone experience OTP issue? no otp received .. hmm... ?
*
me too but last week

then they ask me to change the phone number since my mobile service provider is xox

because they only accept maxis, celcom, digi and u mobile

xox, tune talk, friendi, tron...etc all can't be used for scb online banking to receive the otp

according to the cs offer

don't know true or not


because previously i did receive the otp with xox phone number



aromachong
post Jun 13 2016, 01:13 PM

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QUOTE(asiatrader98 @ Jun 13 2016, 12:14 PM)
me too but last week

then they ask me to change the phone number since my mobile service provider is xox

because they only accept maxis, celcom, digi and u mobile

xox, tune talk, friendi, tron...etc all can't be used for scb online banking to receive the otp

according to the cs offer

don't know true or not
because previously i did receive the otp with xox phone number
*
yah i use other cc dat night.. its ok..

but working ok now..
SUSMNet
post Jun 13 2016, 08:04 PM

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QUOTE(asiatrader98 @ Jun 13 2016, 12:14 PM)
me too but last week

then they ask me to change the phone number since my mobile service provider is xox

because they only accept maxis, celcom, digi and u mobile

xox, tune talk, friendi, tron...etc all can't be used for scb online banking to receive the otp

according to the cs offer

don't know true or not
because previously i did receive the otp with xox phone number
*
u need to complain to XOX, they will configure something then u can receive the sms
sendohz
post Jun 14 2016, 09:27 AM

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QUOTE(kelvinlzy @ Jun 11 2016, 12:57 PM)
I will reply here instead.

Let me give you a clear picture:

To maximize cashback of so-called 5%, you would need to fulfill RM1500 of retail spending to get RM50 per month. SCB suggested that you can spend RM1000 on retail transactions, and RM500 on petrol and insurance. This way, you spent RM1500 for all types of transactions and got RM50 back, so indirectly you also get 3.33% cashback for insurance too.
*
I see.
Thanks for clarification.
But i better play the safe way of excluding insurance payment and opt for other options.
Might try VOX CC and pay at aia website just to test it.

Thanks alot.

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