QUOTE(zeliustitan @ Oct 9 2013, 11:31 AM)
All I can say, if you provide awesome customer service, your customer will return to you no matter how far they stay.
My friend went to MBS to ask for a price of something. But he ended up bought the same stuff from other shop and cost him extra Rm 10. He said he doesn't mind the extra as long as he gets friendly treatment as first time buyer.
Well, first impression is the most important for customer!
who doesn't like to be given attention??? for a fact...
sometimes, you need to know if the shop is jus "saying things that you like to hear" or are they really treating you as a respectable customer... i don't bother about this member, kawan, premium customer, sort of BS... they still want my money at the end of the day and that's a fact...
if i am wat they said i am...would they trust me to bring home their most expensive bike in the shop for a trial ride for 2 days? i doubt so...
for me... the relationship between myself as a customer and the shop is purely simple... business...i don't need them to sweet talk me...
if i have done my homework before i go to them... then there is less likely a chance they can influence my decision at the shop.. and they would have to do more work in trying to convince me to buy a certain something rather than just telling me a certain something is "sweet", "sedap", "fast", "light", "chun"... it means nothing, i hate those words.... tell me something a bit more concrete....
i don't mind a healthy discussion and debate with concrete facts... but having to tell me unquantifiable words to describe a certain something really does not work for me...
QUOTE(Halia @ Oct 9 2013, 11:56 AM)
Those customer service experience needs not to be taken it too seriously. We have to accept the fact that bike shops tend to treat those 'regular shoppers'/member or kaki of the same riding community much better than 'new cyclist' or 'drop in' customers. This situation make worst when the bike shop put on their stereotype customer scanning that suppose to 'help' them to decide if you are 'genuine/serious' buyers. Look around the established bike shops in Klang Valley - the one in Tmn Megah, Uptown Damasara and TTDI. If one to be critical, you can said that they all have some kind of attitude! These bike shops over times have formed a close knit relation with their loyal customer/riding kaki. A 'new customer' may very well felt out of place and feel uncomfortable. My tip is that to established yourself and your authority, joint their ride and beat them in their game (try) then they will take note on you. Keep up the ride
i mean, if you put yourself in their shoes... one can't help because the shop can't satisfy everyone... they do have to gauge their customers to see if they are legit buyers or they are just there to do a price check...
having to waste a bulk of their time talking to someone who don't spend a cent at their shop while they piss off another prospect customer isn't a sound plan to them and let's not deny that they open a business at the end of the day to make money not to keep you and i happy...
so, in order to be fair... i personally would not want to ask too much of anything if i am not interested in the first place to buy anything from them.. if i am really there to do a price check... i just ask the price and maybe a 2nd try at getting a better price... if it doesn't suit me, walk away.. no point chatting them up on the product if i am not interested... at the end of the day, if i do this repeatedly... i might get noticed and the next time i visit the shop, i might get cold shoulders from them even when i am really interested to get something from them...
well, everyone has their preferences... can't say it's wrong if you like salesperson to sweet talk you... but, it's a two way thing at the end of the day...if you don't like it in the first place... the would not have been kept you on the hook...
This post has been edited by butthead: Oct 9 2013, 01:31 PM