the medium of communication is in english?

ini, only IT helpdesk ah? other types of helpdesk leh?
i got few details on helpdesk position actually but not really IT

common....

helpdesk analyst
IT administrator
security analyst
technical support
technical specialist
network engineer
network specialist
technical consultant
operation support
global service delivery analyst/specialist
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ibm
hp
shell it
bmw
f secure
csa
bat
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kellyit
adecco
manpower
emerio
xcellink
eps
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nobody reply...... 

me...intel...system support analyst

forgot to mention u there got better salary than me
I'm only getting RM1800 basic + RM300 transportation allowance + RM350 phone allowance (woot...)
basic working hour: 8 hours/5 day a week, No OT (usually work more than 9 hours per day la... since cust. really likes me and need me to do all the thing for them) sadly cant claim OT lor...
just regard them as a helping hand from welfare boy

job title: System Support
agent: A?$?#n
work to: JVC
location: Shah Alam
job description: 1 man show, support over 300 Unit PC in the factory, networking, server, hardware & software..
language support: english, malay, mandarin, cantonese, hokkien
schedule: 5 days working, 8am-5.40pm
tenure: 2 yrs contract
basic salary: RM 1200 (1st year) - RM 1300 (2nd year)
allowance: None
years spent with this job: 2nd year
other benefit: no OT (Other than this, cant think of any other!)

Well.. this was the amazing contract i've been working for 2 yrs, still has 4 more months to go, after this, i not sure my second job will be better or not. Boss kinda different minded, dislike Technical ppl, but Programmer.

Anyone, any company need to hire Technical Support (with 2yrs experience) in September 06? Coz i'll b leaving... 

is that any career advancement for IT helpdesk?

Anyone work as Network engineer or any network related field? i'm looking for carreer advancement in this field. Current job is IT helpdesk Specialist in EPS. Do u think taking this position as a MCSE holder is a waste? I have very much interested in Networking, hopefully some seniors here can offer me an opportunity.

just gone for IBM interview IT helpdesk....
i hope to get the job

...
Additional benefits: annual/medical leaves, OT rates, 2 months contractual bonus, yearly performance bonus.

We have previously communicated through email/phone regarding a walk-in
interview for our client Dell for the position of Technical Support
Specialist (based in Penang). Kindly take note of the following details:

Date:                            20 May 2006, Saturday
Time:                            10am to 2pm
Venue:                          Ground Floor Function Rooms 1 to 4
                              Renaissance Hotel Kuala Lumpur Convention
Centre
                              Corner of Jalan Sultan Ismail and Jalan
Ampang
                              50450 Kuala Lumpur
Things to bring:              Pen, updated resume,
                                  Original and photocopy of certificates
and testimonials
Contact Person:            Melissa (tel: 02-9688 4264)

There will be a multiple choice questions test to test your technical
knowledge. In order to prepare yourself for the written test, please read
through some technical materials of the following topics:
*        Windows operating system minimum technical requirements for 2000
Professional, XP Home and XP Professional
*        Common PC hardware troubleshooting issues such as 5 common causes
of no display, no sound, system not able to power up, etc
*        Common software problems such as invalid system disk, NTLDR file
missing, OS not able to boot up, system auto shutdown or restart, etc
*        Network problems such as no network connection, Page cannot be
displayed in the web browser, etc

After the written test, there will be a face-to-face interview. For this
interview, Dell will be testing on the fluency of your spoken English
communication. Please do not use words like 'la', 'lor', 'leh' or even 'hmm'
when you are answering the interviewers. Be prepared to answer questions on
why you are leaving your current job, when will you be available to start on
this new job, are you willing to work shift, what is your expected salary.
The salary offer for this Technical Support Specialist position is up to RM
2,500 while the maximum salary for Enterprise Support Specialist is RM 3,500
depending on each individual's technical expertise. During this interview,
Dell may also give you scenario-based questions to see how you handle
customers and diagnose computer problems over the phone.  This may require
some customer service skills on your side.

Do drop us an email to update on your status after the written test.  This
is so that we can take note of your attendance and also to keep track of
your status for the walk-in interview.

If you are successfully hired, you will be given a one-time re-location fee
for re-locating to work in Penang.  The re-location fee is one month of the
new salary plus transportation cost to Penang.

Meanwhile good luck for your preparation and see you at Renaissance Hotel!


Best Regards

EPS Computer Systems Pte Ltd

is that any career advancement for IT helpdesk?

if i got mcse, i straight become system administrator
anyone working as helpdesk for Nokia in IBM?

IT specialist, name only..actually spm graduate also can do.

The helpdesk industry is not as simple as people look at it... it's not just another call center job...

1st level is nothing la
u just assign tickets follow your process. this is what helpdesk people do.

unless you are in 2nd level /3rd leve/ deep level support, helpdesk is nothing if u want to have a future in IT.

every helpdesk advertisement u see will have this , solve request and bla bla bla via fax/email/phone calls. you will know already what kind of job is this.

they wont give you access to machine just like that. helpdesk is where u gain contacts to widen your job landing chances when you start seeking for another job...
btw if u want real good paying heldesk jobs, try looking up Atos Origin or shell it.

atos i believe is hiring massively now for thier new project and they are offering rm 2.8 - rm3.2 basic and 400 bucks allowance to work Uk Timing. which is 3pm to 2am if im not mistaken.
dont ask me for details or who to contact as i dont know. go search jobstreet or something. my friend got an interview and succeded already. his getting aorund 2.9k with 1 year experience in standard chartered it365 helpdesk.

actually helpdesk is doing what?Isnt it help consumer to solve the problem?

It depends,
1st level = Treat the phone as your extra limb  , troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.

2nd = Check for ticketing flooding by 1st level  ,More hands on, support onsite or via remote control.

3rd level = specialist in solutioning <--not too sure

3rd level is final! If u cant solve the probs at this level then wheter u or ur co. is going down
usually they handle really big problem that engineer cant solve
3rd level support is well known among hardware/software manufacturer
at this level u r the expert!

Job title: Solution Analyst
Level : Junior Exec
Duration : 2 years
Company: Outsource IT Company
Location: Labuan
Job description: PC and server support, user request, network support, handle project, PABX support
Schedule: 5 days weekly (also on-call basis)
Tenure: Permanent.
Basic salary: Above RM2300++
Allowance: 10% east m'sia, meal, mileage, travel
Benefit : 15 days annual leave, yearly performance bonus and increment, medical, dental and insurance covered and lots more

anyone working as helpdesk for Nokia in IBM?

i was once offer a job in nokia as a technical support.. they offered 2.5k plus allowance and all <-- i didnt ask in detail cause i wanted a job i could learn.. not a routine job. if u get what i mean.. cheers.

hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??

It depends,
1st level = Treat the phone as your extra limb  , troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.

2nd level = Check for ticketing flooding by 1st level  ,More hands on, support onsite or via remote control.

3rd level = specialist in solutioning <--not too sure

hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??

then i am a 2nd level helpdesk lo ? I use pcanywhere and vnc to solve end user problem thousand times everyday  

some one can share what's the opinion for helpdesk career ah?

hi
I just register at IBM site. Im trying to is thre any IT helpdesk job still vacancy still on....

can i know why ask for these???
Nokia team so good ah?
I am just gone for a interview for helpdesk for Nokia in IBM
but i think i cant to get the job,
they promise to call me yesterday,
but they didn't ... i think the job was gone

can i know why u ask for these?
is it that good?
if , i am really feel sad lar,
unable to get the job ,
cause of not performance well during the interview session

Nokia team . good la
coz most of them dono how to do work one.
all the ibm nokia supported sd in all region sarks.
but very polite. scold them also, they dont make noise...

soulmate, which project are u in?

Anyone work as Network engineer or any network related field? i'm looking for carreer advancement in this field. Current job is IT helpdesk Specialist in EPS. Do u think taking this position as a MCSE holder is a waste? I have very much interested in Networking, hopefully some seniors here can offer me an opportunity.

As cockerish said, look for Atos Origin in TPM.
I have 2 friends work there who just got sent to HK last month for training and maintain server stuff or sth...details not sure . They are freshgrads like me and the salary package is way attractive than mine.

then i am a 2nd level helpdesk lo ? I use pcanywhere and vnc to solve end user problem thousand times everyday  

may i know why u asking...

anyone work in atos origin?

Hi,
I got a fren jus join AO as a helpdesk support german based company,with 1.5 yrs of experience in helpdesk,his current pay in AO is RM4.4K basic
In fact,my fren jus 24 yrs old wt qualification of Bachelor in Comp Science..  A Lucky boy ya

Hi,
I got a fren jus join AO as a helpdesk support german based company,with 1.5 yrs of experience in helpdesk,his current pay in AO is RM4.4K basic
In fact,my fren jus 24 yrs old wt qualification of Bachelor in Comp Science..  A Lucky boy ya

Wow 4.4k a month thats  a very good deal, he earned it because how many locals can speak german 

Haha,the only language he support is ENGLISH lar,1st level support,work office hour n 5 days week neh.......
his previous pay is RM3.4K in CSA..kekekek....

i always wanted to know the answer to that question as well.  Or is the only way is you need to be proactive and try to ask questions from those level 2 people?

I got a fren jus join AO as a helpdesk support german based company,with 1.5 yrs of experience in helpdesk,his current pay in AO is RM4.4K basic
In fact,my fren jus 24 yrs old wt qualification of Bachelor in Comp Science..  A Lucky boy ya

i would recommend someone who have ability to handle pressure and well experienced for this kind of job
of course this job provide u with a high starting salary equals to work pressure you'll have
yesterday my fellow frens said one of her employee are leaving after working for only 3 days
it is sad coz she did pay him over 2.5k as a starting salary plus medical/dentist and insurance coverage as well as good allowances
and i think since he is a newly grad. job seeker it's kinda hard to get employed so he'd better think twice before leaving
since then she said she will never hired a newly grads or a jobseeker without enuff experience in call centre/helpdesk to work with her
anyone interested in?

What kind of software is using for the helpdesk? Any example helpdesk system ?

anyone work in atos origin?

i'm going for an interview tmw in cyberjaya as customer service officer. any words of wisdom??       

I'm a helpdesk in Fujitsu... we based in Fujitsu, Cyberjaya. All our tag displayed "Fujitsu"...but......it doesn't means that we are supporting Fujitsu's products... We are supporting McDonald's POS system...    ... both Malaysia and Singapore... which means all the store's manager will call our helpline if they are facing problems with their counters and sales....network issues...computer hardware and software... but not the ice-cream machine la... with 1st level support including solving some software problems through PC-Anywhere...

Besides of that we are supporting server batch jobs and incidents problems request for 1 insurance company for 7 countries where Malaysia not in the list...
And..........salary onli got 1900+200 shift allowance... anyway it is a 4 days work 3 days off format with 9 hours working time....

Sounds good??......... listen to this......imagine... there are only 2-3 fellas in 1 shift supporting.....DIE ah i tell u!!!!

remedy, openview, n few more, cannt remember

remedy, openview, n few more, cannt remember