Jun 1 2006, 12:08 PM
QUOTE(nyprinz83 @ May 22 2006, 09:23 PM)
i always wanted to know the answer to that question as well. 
Or is the only way is you need to be proactive and try to ask questions from those level 2 people?
It depends on the process also. In my environment, L1 after this will working on account management (account creation/deletion/update), homedirectory in UNIX NIS. I am L2 of myself. If I am having a free time, I sometimes teach L1 but only when the issue arise even they don't ask. Honestly speaking, I don't know if they need my guidance or not. Or is the only way is you need to be proactive and try to ask questions from those level 2 people?
On another occasion, it is such a waste of time if I have to troubleshoot unnecessary thing/false alarm raised by them so the better way is teach them
. Win-Win situation 
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