me...intel...system support analyst

We have previously communicated through email/phone regarding a walk-in
interview for our client Dell for the position of Technical Support
Specialist (based in Penang). Kindly take note of the following details:

Date:                            20 May 2006, Saturday
Time:                            10am to 2pm
Venue:                          Ground Floor Function Rooms 1 to 4
                              Renaissance Hotel Kuala Lumpur Convention
Centre
                              Corner of Jalan Sultan Ismail and Jalan
Ampang
                              50450 Kuala Lumpur
Things to bring:              Pen, updated resume,
                                  Original and photocopy of certificates
and testimonials
Contact Person:            Melissa (tel: 02-9688 4264)

There will be a multiple choice questions test to test your technical
knowledge. In order to prepare yourself for the written test, please read
through some technical materials of the following topics:
*        Windows operating system minimum technical requirements for 2000
Professional, XP Home and XP Professional
*        Common PC hardware troubleshooting issues such as 5 common causes
of no display, no sound, system not able to power up, etc
*        Common software problems such as invalid system disk, NTLDR file
missing, OS not able to boot up, system auto shutdown or restart, etc
*        Network problems such as no network connection, Page cannot be
displayed in the web browser, etc

After the written test, there will be a face-to-face interview. For this
interview, Dell will be testing on the fluency of your spoken English
communication. Please do not use words like 'la', 'lor', 'leh' or even 'hmm'
when you are answering the interviewers. Be prepared to answer questions on
why you are leaving your current job, when will you be available to start on
this new job, are you willing to work shift, what is your expected salary.
The salary offer for this Technical Support Specialist position is up to RM
2,500 while the maximum salary for Enterprise Support Specialist is RM 3,500
depending on each individual's technical expertise. During this interview,
Dell may also give you scenario-based questions to see how you handle
customers and diagnose computer problems over the phone.  This may require
some customer service skills on your side.

Do drop us an email to update on your status after the written test.  This
is so that we can take note of your attendance and also to keep track of
your status for the walk-in interview.

If you are successfully hired, you will be given a one-time re-location fee
for re-locating to work in Penang.  The re-location fee is one month of the
new salary plus transportation cost to Penang.

Meanwhile good luck for your preparation and see you at Renaissance Hotel!


Best Regards

EPS Computer Systems Pte Ltd

is that any career advancement for IT helpdesk?

if i got mcse, i straight become system administrator
anyone working as helpdesk for Nokia in IBM?

IT specialist, name only..actually spm graduate also can do.

The helpdesk industry is not as simple as people look at it... it's not just another call center job...

i was once offer a job in nokia as a technical support.. they offered 2.5k plus allowance and all <-- i didnt ask in detail cause i wanted a job i could learn.. not a routine job. if u get what i mean.. cheers.

hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??

then i am a 2nd level helpdesk lo ? I use pcanywhere and vnc to solve end user problem thousand times everyday  

can i know why ask for these???
Nokia team so good ah?
I am just gone for a interview for helpdesk for Nokia in IBM
but i think i cant to get the job,
they promise to call me yesterday,
but they didn't ... i think the job was gone

can i know why u ask for these?
is it that good?
if , i am really feel sad lar,
unable to get the job ,
cause of not performance well during the interview session

soulmate, which project are u in?

remedy, openview, n few more, cannt remember