talk about IT HELPDESK industry, lets share!
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 May 22 2006, 09:23 PM
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Junior Member
480 posts Joined: Jan 2005 From: pee jay   
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QUOTE(aori @ May 22 2006, 07:27 PM) hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn?? i always wanted to know the answer to that question as well.   Or is the only way is you need to be proactive and try to ask questions from those level 2 people? |
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