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 talk about IT HELPDESK industry, lets share!

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TSini
post May 13 2006, 02:23 AM, updated 20y ago

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hi, everybody out there, since the IT opportunity in M'sia nowaday is "helpdesk" which is outsource by the MNC or local company to third party human resource to take care, y dun v (work as helpdesk) share our experience/opinion/info here to form a shared center to provide better/thorough information regards this industry.

just respond as below:

job title: technical consultant
agent: E?er?o
work to: HP
location: d'sara height
project team/support team: HRS
job description: L2 support for asia pacific region, windows based server, 24*7, ......... etc
language support: english, minor in mandarin
schedule: 12 hr shift, 4 days work, 3 days rest, then 3 days work, 4 days rest
tenure: permanent
basic salary: RM 2200 - RM 2500
allowance: shift-RM200, transport-NIL, meal-NIL
years spent with this job: 2nd year
other benefit: no OT, work on public holiday get RM 175, medical, ........ etc

This post has been edited by ini: May 23 2006, 12:38 PM
TSini
post May 13 2006, 02:53 AM

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QUOTE(hueyseng84 @ May 13 2006, 02:35 AM)
the medium of communication is in english?
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yes, english

QUOTE(siowgirl @ May 13 2006, 02:51 AM)
ini, only IT helpdesk ah? other types of helpdesk leh?
laugh.gif i got few details on helpdesk position actually but not really IT
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no problem, u may post it up wink.gif



TSini
post May 15 2006, 12:34 AM

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hhmm... looks like nobody hav interest on this thread..... common.... let shared together!! no forumer work as helpdesk?? or worry the post will "jeopadise" u guy job??
sad.gif cry.gif icon_question.gif yawn.gif blink.gif ohmy.gif shakehead.gif doh.gif flex.gif unsure.gif
TSini
post May 15 2006, 04:56 PM

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common....

helpdesk analyst
IT administrator
security analyst
technical support
technical specialist
network engineer
network specialist
technical consultant
operation support
global service delivery analyst/specialist
.
.
.
.
.

ibm
hp
shell it
bmw
f secure
csa
bat
.
.
.
.
.
kellyit
adecco
manpower
emerio
xcellink
eps
.
.
.
.

nobody reply...... doh.gif


TSini
post May 16 2006, 01:33 PM

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yes, v unite together .......

hhmm.. i m sound like the thread of lets talk salary

tongue.gif
TSini
post May 17 2006, 04:18 PM

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QUOTE(woe.com @ May 16 2006, 05:13 PM)
job title: System Support
agent: A?$?#n
work to: JVC
location: Shah Alam
job description: 1 man show, support over 300 Unit PC in the factory, networking, server, hardware & software..
language support: english, malay, mandarin, cantonese, hokkien
schedule: 5 days working, 8am-5.40pm
tenure: 2 yrs contract
basic salary: RM 1200 (1st year) - RM 1300 (2nd year)
allowance: None
years spent with this job: 2nd year
other benefit: no OT (Other than this, cant think of any other!)

Well.. this was the amazing contract i've been working for 2 yrs, still has 4 more months to go, after this, i not sure my second job will be better or not. Boss kinda different minded, dislike Technical ppl, but Programmer.

Anyone, any company need to hire Technical Support (with 2yrs experience) in September 06? Coz i'll b leaving...  sad.gif
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rm1200?? ohmy.gif OMG OMG OMG!!!!!! u still can work them for 2 years.....
TSini
post May 18 2006, 02:37 PM

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QUOTE(jane98209 @ May 17 2006, 07:38 PM)
is that any career advancement for IT helpdesk?
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yes, u may promote to be a team leader, handle project, coordinate the procedure.....blah.....
TSini
post May 18 2006, 02:43 PM

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QUOTE(LoneRanger @ May 17 2006, 07:49 PM)
Anyone work as Network engineer or any network related field? i'm looking for carreer advancement in this field. Current job is IT helpdesk Specialist in EPS. Do u think taking this position as a MCSE holder is a waste? I have very much interested in Networking, hopefully some seniors here can offer me an opportunity.
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well, is depends, some helpdesk need this cert, some don't.
perhaps some advertise the requirement need MCP/MCSE, but actually it do not. if u have full of xperience, some company dun need the paper.
the cert n exam, depends on each individual, i bliv lot of ppl out there hav MCSE/CCNA cert, but do they really hav hands on eperience?
but again, dun think is a waste even u do not apply the knowledge on ur real job, coz who knows one day, the cert might help u to get a really value job in future?
just keep ourselve up to date
TSini
post May 18 2006, 02:44 PM

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QUOTE(jane98209 @ May 17 2006, 07:23 PM)
just gone for IBM interview IT helpdesk....
i hope to get the job
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which project team u apply? what is their offer? smile.gif
TSini
post May 18 2006, 02:46 PM

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QUOTE(SPRINTA @ May 17 2006, 07:20 PM)
...
Additional benefits: annual/medical leaves, OT rates, 2 months contractual bonus, yearly performance bonus.
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2 months contractual bonus, good, i hav been work for 6 year, n i never hav any bonus cool.gif
TSini
post May 21 2006, 11:13 AM

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QUOTE(Assassin @ May 20 2006, 11:55 PM)
Job title: Solution Analyst
Level : Junior Exec
Duration : 2 years
Company: Outsource IT Company
Location: Labuan
Job description: PC and server support, user request, network support, handle project, PABX support
Schedule: 5 days weekly (also on-call basis)
Tenure: Permanent.
Basic salary: Above RM2300++
Allowance: 10% east m'sia, meal, mileage, travel
Benefit : 15 days annual leave, yearly performance bonus and increment, medical, dental and insurance covered and lots more
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at labuan get 2300++, not bad, the benefit oso good ler, better than me drool.gif
TSini
post May 24 2006, 02:36 PM

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QUOTE(jane98209 @ May 23 2006, 05:43 PM)
some one can share what's the opinion for helpdesk career ah?
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jane98209, hw is ur ibm interview?

QUOTE(Haza_izzz @ May 23 2006, 07:31 PM)
hi
I just register at IBM site. Im trying to is thre any IT helpdesk job still vacancy still on....
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so u r in ibm now? whicj team u join n wht position is it?

This post has been edited by ini: May 24 2006, 02:37 PM
TSini
post May 25 2006, 02:13 PM

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blush.gif
QUOTE(cockerish @ May 25 2006, 12:14 PM)
Nokia team . good la
coz most of them dono how to do work one.
all the ibm nokia supported sd in all region sarks.
but very polite. scold them also, they dont make noise... brows.gif
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what is mean 'all the ibm nokia supported sd in all region sarks.'?
can elaborate more? u happen to scold them? blush.gif
TSini
post May 29 2006, 01:18 PM

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anyone work in atos origin?
TSini
post May 31 2006, 02:27 PM

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QUOTE(rb26rxh @ May 31 2006, 11:43 AM)
Hi,
I got a fren jus join AO as a helpdesk support german based company,with 1.5 yrs of experience in helpdesk,his current pay in AO is RM4.4K basic
In fact,my fren jus 24 yrs old wt qualification of Bachelor in Comp Science..  A Lucky boy ya thumbup.gif
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wow.......... drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif basic already 4.4k, does he work on shift? which level he support?
TSini
post May 31 2006, 06:09 PM

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QUOTE(rb26rxh @ May 31 2006, 05:24 PM)
Haha,the only language he support is ENGLISH lar,1st level support,work office hour n 5 days week neh....... rclxms.gif
his previous pay is RM3.4K in CSA..kekekek.... tongue.gif
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any vacancy? drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif drool.gif
TSini
post Jun 8 2006, 05:38 PM

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QUOTE(Lowyat @ Jun 8 2006, 01:42 PM)
What kind of software is using for the helpdesk? Any example helpdesk system ?
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remedy, openview, n few more, cannt remember
TSini
post Jun 13 2006, 11:33 AM

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does anyone go to the Dell walk in interview last Saturday?
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