actually helpdesk is doing what?Isnt it help consumer to solve the problem?
talk about IT HELPDESK industry, lets share!
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 May 20 2006, 09:40 PM
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May 20 2006, 09:47 PM
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QUOTE(AMDs-PoOp @ May 20 2006, 09:44 PM) It depends, oic thanks1st level = Treat the phone as your extra limb  , troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.2nd = Check for ticketing flooding by 1st level ,More hands on, support onsite or via remote control.3rd level = specialist in solutioning <--not too sure  |
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