1st level is nothing la
u just assign tickets follow your process. this is what helpdesk people do.

unless you are in 2nd level /3rd leve/ deep level support, helpdesk is nothing if u want to have a future in IT.

every helpdesk advertisement u see will have this , solve request and bla bla bla via fax/email/phone calls. you will know already what kind of job is this.

they wont give you access to machine just like that. helpdesk is where u gain contacts to widen your job landing chances when you start seeking for another job...
btw if u want real good paying heldesk jobs, try looking up Atos Origin or shell it.

atos i believe is hiring massively now for thier new project and they are offering rm 2.8 - rm3.2 basic and 400 bucks allowance to work Uk Timing. which is 3pm to 2am if im not mistaken.
dont ask me for details or who to contact as i dont know. go search jobstreet or something. my friend got an interview and succeded already. his getting aorund 2.9k with 1 year experience in standard chartered it365 helpdesk.

actually helpdesk is doing what?Isnt it help consumer to solve the problem?

3rd level is final! If u cant solve the probs at this level then wheter u or ur co. is going down
usually they handle really big problem that engineer cant solve
3rd level support is well known among hardware/software manufacturer
at this level u r the expert!

Hi,
I got a fren jus join AO as a helpdesk support german based company,with 1.5 yrs of experience in helpdesk,his current pay in AO is RM4.4K basic
In fact,my fren jus 24 yrs old wt qualification of Bachelor in Comp Science..  A Lucky boy ya

Man Power ? which branch of Man poweR?