hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??
talk about IT HELPDESK industry, lets share!
talk about IT HELPDESK industry, lets share!
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May 22 2006, 07:27 PM
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111 posts Joined: Nov 2004 |
hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??
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