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 talk about IT HELPDESK industry, lets share!

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limweekoon
post Jun 10 2006, 10:11 AM

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372 posts

Joined: Jan 2003
From: Kuala Lumpur
i was with fujitsu helpdesk in 2000 when they are still in damansara, but only worked for 8 months. that time we are working 5 days, rest 2 days only. sometimes only 1 person in a shift. you consider more lucky now. anyway, did they changed their working hour now? it was 7am-3:30pm (morning shift) and 3:30pm-12pm (evening shift)


QUOTE(vivaldi @ Jun 8 2006, 06:46 PM)
I'm a helpdesk in Fujitsu... we based in Fujitsu, Cyberjaya. All our tag displayed "Fujitsu"...but......it doesn't means that we are supporting Fujitsu's products... We are supporting McDonald's POS system...  blink.gif  ... both Malaysia and Singapore... which means all the store's manager will call our helpline if they are facing problems with their counters and sales....network issues...computer hardware and software... but not the ice-cream machine la... with 1st level support including solving some software problems through PC-Anywhere...

Besides of that we are supporting server batch jobs and incidents problems request for 1 insurance company for 7 countries where Malaysia not in the list...
And..........salary onli got 1900+200 shift allowance... anyway it is a 4 days work 3 days off format with 9 hours working time....

Sounds good??......... listen to this......imagine... there are only 2-3 fellas in 1 shift supporting.....DIE ah i tell u!!!!
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limweekoon
post Jun 12 2006, 08:16 AM

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Junior Member
372 posts

Joined: Jan 2003
From: Kuala Lumpur
normally it will separate out the item in your payslip.
basic salary RMxxx
shift allowance RMxxx

This post has been edited by limweekoon: Jun 12 2006, 08:21 AM
limweekoon
post Jun 14 2006, 11:30 PM

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Junior Member
372 posts

Joined: Jan 2003
From: Kuala Lumpur
Ex-staff la, not senior. I'm not sure do they still send engineers for training courses. Last time they send engineers (take turns) for MCSE & MS Office trainings. I was the unlucky one, only get to attend ms office training. Fundamentals somemore. Told the manager I want to attend MCSE coz MS Office waste money only for us, he ask me learn from basic. MS Office I oredi know coz using it mostly everyday when study uni. End up I cabut and study myself for MCSE. but until now didnt went for any exams tongue.gif

Jobs are harder & harder to get nowadays. Either you have to work low pay & normal hours. Or you can earn more but work long hours + On Call. This kind of jobs normally provided with pager + Handphone. No freedom

QUOTE(vivaldi @ Jun 14 2006, 03:19 PM)
Oh..then u must be my senior la..  laugh.gif ...
nowdays we have 3 shifts... 7am - 4pm... 3pm - 12am... 10.30pm - 7am...

I planned to ciao la after my contract ends... any good recommend ah??  tongue.gif
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