May 22 2006, 09:30 PM
QUOTE(AMDs-PoOp @ May 20 2006, 09:44 PM)
It depends,
1st level = Treat the phone as your extra limb
, troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.
2nd level = Check for ticketing flooding by 1st level ,More hands on, support onsite or via remote control.
3rd level = specialist in solutioning <--not too sure
then i am a 2nd level helpdesk lo ? I use pcanywhere and vnc to solve end user problem thousand times everyday 1st level = Treat the phone as your extra limb
, troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.2nd level = Check for ticketing flooding by 1st level
,More hands on, support onsite or via remote control.3rd level = specialist in solutioning <--not too sure
This post has been edited by imisu29: May 22 2006, 09:31 PM
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