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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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beLIEve
post Jun 24 2023, 03:05 PM

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QUOTE(joice11 @ Jun 24 2023, 03:01 PM)
hi, thanks for sharing the contact no, yesterday already take up the 0% bt to the max. But seem too late for my Citibank due date next monday, so have to pay for it first.
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I took yesterday, by evening everything paid.
joice11
post Jun 24 2023, 03:30 PM

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QUOTE(beLIEve @ Jun 24 2023, 03:05 PM)
I took yesterday, by evening everything paid.
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wah so fast, i forgot to ask the officer, so just asume not in time as last time with affin bank is 3 working days.
beLIEve
post Jun 24 2023, 03:47 PM

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QUOTE(joice11 @ Jun 24 2023, 03:30 PM)
wah so fast, i forgot to ask the officer, so just asume not in time as last time with affin bank is 3 working days.
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They told me 3 business days. I remember earlier posts say same day transferred. So I checked myself.
ChiaW3n
post Jun 26 2023, 11:46 AM

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QUOTE(joice11 @ Jun 24 2023, 03:01 PM)
hi, thanks for sharing the contact no, yesterday already take up the 0% bt to the max. But seem too late for my Citibank due date next monday, so have to pay for it first. BTW any idea the amount pay for BT monthly will contributed to the min spend of RM2500 in order to get cash back for shell card? as i know Affin is included.
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no problem, i also taken up to the max
LostAndFound
post Jun 26 2023, 01:14 PM

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QUOTE(joice11 @ Jun 24 2023, 03:01 PM)
hi, thanks for sharing the contact no, yesterday already take up the 0% bt to the max. But seem too late for my Citibank due date next monday, so have to pay for it first. BTW any idea the amount pay for BT monthly will contributed to the min spend of RM2500 in order to get cash back for shell card? as i know Affin is included.
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Have you checked the written T&C? It is clearly stated there.
talexeh
post Jun 27 2023, 01:27 PM

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Anyone applied for a RHB CC via 3rd party website recently? I successfully applied for RHB Shell Visa via RinggitPlus for the guaranteed RM500 reward. When I get the card, there's a brochure inside the envelope advertising RM25 cashback upon activation & RM200 cashback upon RM500 spending.

Checked the T&C for this acquisition campaign but didn't see any clause that exempted 3rd party application either so not sure if I'm eligible:
https://www.rhbgroup.com/shellcard/files/Su...e-Y2023_TnC.PDF
tan_aniki
post Jun 27 2023, 02:16 PM

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QUOTE(talexeh @ Jun 27 2023, 01:27 PM)
Anyone applied for a RHB CC via 3rd party website recently? I successfully applied for RHB Shell Visa via RinggitPlus for the guaranteed RM500 reward. When I get the card, there's a brochure inside the envelope advertising RM25 cashback upon activation & RM200 cashback upon RM500 spending.

Checked the T&C for this acquisition campaign but didn't see any clause that exempted 3rd party application either so not sure if I'm eligible:
https://www.rhbgroup.com/shellcard/files/Su...e-Y2023_TnC.PDF
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u just spend only and see RHB will give extra to u or not

remember claim from RP as well since u apply from them
BuKeYi
post Jun 27 2023, 02:21 PM

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QUOTE(talexeh @ Jun 27 2023, 01:27 PM)
Anyone applied for a RHB CC via 3rd party website recently? I successfully applied for RHB Shell Visa via RinggitPlus for the guaranteed RM500 reward. When I get the card, there's a brochure inside the envelope advertising RM25 cashback upon activation & RM200 cashback upon RM500 spending.

Checked the T&C for this acquisition campaign but didn't see any clause that exempted 3rd party application either so not sure if I'm eligible:
https://www.rhbgroup.com/shellcard/files/Su...e-Y2023_TnC.PDF
*
You try and call RP first, whether they got the record or not. As I remember last time I applied thru RP, but it direct me back to apply at bank's webpage. Got approved but RP said didn't have my record, KNN. Ever since then, if I apply from RP and they give ask me to apply directly thru bank. I will make sure they gt the record first.....
YantoZyrus
post Jun 27 2023, 02:23 PM

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Rhb shell vs annual fee not auto waived with 24swipes per year?
I get charged annual fees even swipe more than that !!!
cybpsych
post Jun 27 2023, 02:29 PM

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QUOTE(YantoZyrus @ Jun 27 2023, 02:23 PM)
Rhb shell vs annual fee not auto waived with 24swipes per year?
I get charged annual fees even swipe more than that !!!
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contact rhb cs. they'll manually do adjustment.
rahtid
post Jun 27 2023, 08:45 PM

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QUOTE(YantoZyrus @ Jun 27 2023, 02:23 PM)
Rhb shell vs annual fee not auto waived with 24swipes per year?
I get charged annual fees even swipe more than that !!!
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mine was auto waived last month...
poweredbydiscuz
post Jun 28 2023, 08:51 AM

 
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My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
cybpsych
post Jun 28 2023, 08:55 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
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no issue for me on statement @ 12 June

user posted image


probably a new glitch in recent statements... escalate and let them investigate smile.gif
LostAndFound
post Jun 28 2023, 08:57 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
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No issue for me, statement 22nd June.

Perhaps you didn't hit 2500? Or barely hit and one of the spend refund or wrong MCC (e.g. government spend on myEG).
poweredbydiscuz
post Jun 28 2023, 09:03 AM

 
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QUOTE(LostAndFound @ Jun 28 2023, 08:57 AM)
No issue for me, statement 22nd June.

Perhaps you didn't hit 2500? Or barely hit and one of the spend refund or wrong MCC (e.g. government spend on myEG).
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Similar spending as previous months and did hit rm2.5k. Even if lower than rm2.5k also should have some cashback but there's absolutely 0 cashback in the statement.

Seems like it's an isolated case. Will wait for rhb to investigate then.
sjz
post Jun 28 2023, 09:44 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
*
i have the same prob. totally no cb at all.
just called rhb cs, was told that quite a number of cust have the same prob of no cb for statement date 26th.

they'll investigate and credit bck

This post has been edited by sjz: Jun 28 2023, 09:46 AM
beLIEve
post Jun 28 2023, 09:54 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
*
QUOTE(sjz @ Jun 28 2023, 09:44 AM)
i have the same prob. totally no cb at all.
just called rhb cs, was told that quite a number of cust have the same prob of no cb for statement date 26th.

they'll investigate and credit bck
*
Mine was delayed a day or two last month. I did not make any report, maybe someone else did.
sjz
post Jun 28 2023, 10:10 AM

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QUOTE(beLIEve @ Jun 28 2023, 09:54 AM)
Mine was delayed a day or two last month. I did not make any report, maybe someone else did.
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for me, if slight delay is ok,
as well as the cb included in 26 Jun statement.

This post has been edited by sjz: Jun 28 2023, 10:11 AM
ClarenceT
post Jun 28 2023, 10:27 AM

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QUOTE(poweredbydiscuz @ Jun 28 2023, 08:51 AM)
My rhb cashback cc did not received any cashback in this month's statement. Called CS and they said will investigate. Anyone have similar experience?
*
Normal, happen every few months. Will be automatically credited a few days later.
poweredbydiscuz
post Jun 28 2023, 10:33 AM

 
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QUOTE(ClarenceT @ Jun 28 2023, 10:27 AM)
Normal, happen every few months. Will be automatically credited a few days later.
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Had this card for many years and first time encounter this.

Will update when it's credited later.

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