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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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!@#$%^
post May 9 2021, 10:24 AM

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QUOTE(contestchris @ May 9 2021, 03:52 AM)
Shopee Friday discount was still available in the morning at 9am (170 pax). Lazada Sunday all gone by 1am (200 pax).

Lazada that much more popular vs Shopee?
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no, lazada can collect but dun need to use it
sjz
post May 9 2021, 10:46 AM

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QUOTE(cucikaki @ May 8 2021, 10:00 PM)
Even without MCO also still one of the worst call centre.
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RHb is not one of the worst but THE worst...

why on earth did they force cust leave a phone number for call back after wait for some time but NEVER call back?
you can't keep holding as the system will cut you off

This post has been edited by sjz: May 9 2021, 10:46 AM
!@#$%^
post May 9 2021, 10:59 AM

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QUOTE(sjz @ May 9 2021, 10:46 AM)
RHb is not one of the worst but THE worst...

why on earth did they force cust leave a phone number for call back after wait for some time but NEVER call back?
you can't keep holding as the system will cut you off
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betul jugak. i left my phone number few weeks back, but never got a callback. lol
contestchris
post May 9 2021, 11:29 AM

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QUOTE(!@#$%^ @ May 9 2021, 10:24 AM)
no, lazada can collect but dun need to use it
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Woah, that's so unfair! Even Shopee can collect. But if all use already, then only expired. Isn't that more fair? Now people just blindly collect, but don't use. Simply disadvantages other people who would actually have a use for it!!
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post May 9 2021, 11:31 AM

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QUOTE(contestchris @ May 9 2021, 11:29 AM)
Woah, that's so unfair! Even Shopee can collect. But if all use already, then only expired. Isn't that more fair? Now people just blindly collect, but don't use. Simply disadvantages other people who would actually have a use for it!!
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got pros and cons. collect first use later means can slowly take ur time to browse for the best deal. whereas collect first come first serve got to decide within minutes sometimes before fully redeemed.
MGM
post May 9 2021, 11:37 AM

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With such bad CS, how u ppl apply for DIAL-AN-INSTALLMENT?
ckweng
post May 9 2021, 02:19 PM

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QUOTE(MGM @ May 9 2021, 11:37 AM)
With such bad CS, how u ppl apply for DIAL-AN-INSTALLMENT?
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I have tried to call RHB CS to apply for this until I gave up. Their CS is almost like non-existent.
sjz
post May 9 2021, 03:05 PM

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QUOTE(MGM @ May 9 2021, 11:37 AM)
With such bad CS, how u ppl apply for DIAL-AN-INSTALLMENT?
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leave your phone number X times, hopefully 1 CS will call you back.

alternatively, call the Report Lost Card section CS (tested confirm answer very soon brows.gif ) and grumble to them, might work sometime. icon_idea.gif hmm.gif

This post has been edited by sjz: May 9 2021, 03:07 PM
cucikaki
post May 10 2021, 01:10 PM

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Even someone answer ur call. No one is attending to the report. Regarding my missing cashback for my 24 april statement, to date, there is no outcome for the issue, issue forwarded to CC dept but no reply to date.

I also raise request to change statement date on 6 April, till today, no action taken, it is being forwarded to CC dept again, but no reply from them.
Kyan0411
post May 10 2021, 03:56 PM

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Week 2

RM0 Congrats! You've earned RM15.00 cashback from RHB Credit Card/i Spend Campaign. Info@ rhbgroup.com/s/JR7. Continue to spend with us for more rewards!
lifekiat
post May 10 2021, 04:12 PM

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QUOTE(Kyan0411 @ May 10 2021, 03:56 PM)
Week 2

RM0 Congrats! You've earned RM15.00 cashback from RHB Credit Card/i Spend Campaign. Info@ rhbgroup.com/s/JR7. Continue to spend with us for more rewards!
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just wonder anyone get the tier two cash back?

coo|dude
post May 10 2021, 04:20 PM

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QUOTE(Kyan0411 @ May 10 2021, 03:56 PM)
Week 2

RM0 Congrats! You've earned RM15.00 cashback from RHB Credit Card/i Spend Campaign. Info@ rhbgroup.com/s/JR7. Continue to spend with us for more rewards!
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Is the RM15 cashback daily or weekly?
Kyan0411
post May 10 2021, 04:44 PM

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QUOTE(coo|dude @ May 10 2021, 04:20 PM)
Is the RM15 cashback daily or weekly?
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Daily, but capped at 10 for overall campaign
ClarenceT
post May 10 2021, 05:09 PM

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QUOTE(Kyan0411 @ May 10 2021, 04:44 PM)
Daily, but capped at 10 for overall campaign
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"For each online and offline"
Maybe 10 for online and 10 for offline? A bit confusing.
yjackz P
post May 10 2021, 05:13 PM

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QUOTE(coo|dude @ May 10 2021, 04:20 PM)
Is the RM15 cashback daily or weekly?
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If my understanding is correct, it is daily but capped at RM1200 per day => RM1200/RM15 = 80 winners daily (see details extracted from the RHB's E-Wallet Top Up Campaign T&C below:)
user posted image
And for getting the CB credited in your account...
user posted image
coo|dude
post May 10 2021, 05:16 PM

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QUOTE(Kyan0411 @ May 10 2021, 04:44 PM)
Daily, but capped at 10 for overall campaign
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When you mentioned "week 2", I thought for a second that RM15 is a weekly prize.
Kyan0411
post May 10 2021, 05:26 PM

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QUOTE(coo|dude @ May 10 2021, 05:16 PM)
When you mentioned "week 2", I thought for a second that RM15 is a weekly prize.
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The cashbacks are credited on weekly basis. Technically u can win 7 per week, but capped at 10 throughout campaign
coo|dude
post May 10 2021, 05:32 PM

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has anyone received more than 1 RM15 winning SMS per week?

*edited: Just checked my RHB Online; while I only received 1 SMS for Week 1, but I had gotten 4 x RM15 for W1T1.

This post has been edited by coo|dude: May 10 2021, 06:36 PM
tan_aniki
post May 10 2021, 06:10 PM

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QUOTE(ClarenceT @ May 10 2021, 05:09 PM)
"For each online and offline"
Maybe 10 for online and 10 for offline? A bit confusing.
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online and offline got different cap

RM15 x 10 + RM100 x 3 = RM450

total up to RM900 means RM450 x 2
cucikaki
post May 10 2021, 08:03 PM

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Just check,

Week 1 i got 4/4

Week 2 i join 7/7 - only tomorrow will see how many rm15 i get. Should be max 6/7 dy since i got all for week 1

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