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News Y510p FHD 4700MQ GT755m@3399; i7 GT755X2 W8.1@3999, Y510p/Y410p add on gpu GT755M5/GT755M4 ^

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TSytlay
post Jun 17 2013, 02:30 AM

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Y510p/Y410p/Y500/Y400 grey imported set (AP set) major warranty claim issues.
Beware of those cheapo US imported set (AP set) with same/different specs and 1 yr international warranty. Its best to avoid due to many potential hardware and no warranty support in MY.
Read the threads on grey imported set warranty issues: sweat.gif sweat.gif
http://forum.lowyat.net/topic/2647407
https://forum.lowyat.net/topic/2825975
http://forum.lowyat.net/topic/2619606

-Local Lenovo rejected the warranty claims for the US set Y500 owner:
Case1) https://forum.lowyat.net/topic/2796033/+1561
QUOTE(Y.O.N @ Sep 7 2013, 08:19 AM)
Hello, just purchase Y500 from some distributor in mudah. New set..
But camera did not working... What should i do?

And i check the warranty:

Product ID:  Type-Model:  Serial number:
59371972  9541-N/A  YB00397603

   
Location:  Expiration date: 
USA  2014-07-25
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QUOTE(Y.O.N @ Sep 7 2013, 09:45 AM)
Just call Lenovo malaysia anda the seller..
They can provide warranty because this set have in Malaysia..
I will update here.. Need to go to Lowyat to their service center..
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QUOTE(Y.O.N @ Sep 9 2013, 10:17 PM)
Yes, really headache.. IBM Service Center also did not want to help.
Calling Lenovo Helpline and ask them to help..
Don't know what can they do..

Becarefull of this reseller: http://www.mudah.my/li?ca=9_s&id=67336

They claim they have 1 year international warranty. But they are not.
They selling US set.. I forgot to check this forum before buy it.. sad.gif

They just ask me to buy new webcam and refuse to repair or change my laptop..

WTF!!  icon_question.gif
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QUOTE(Y.O.N @ Sep 9 2013, 10:29 PM)
The reseller should say US/AP set will have problem when comes to warranty claiming eventhough it have 1 year international warranty..

If they say it.. It is ok with me.. But they don't mention it...
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QUOTE(Y.O.N @ Sep 9 2013, 10:52 PM)
cry.gif  cry.gif

Where to repair this webcam... Without webcam i can't sell it with high price..
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- Major warranty claim issues on imported set((AP set) reported in local Lenovo facebook.
http://forum.lowyat.net/topic/2491914/+930
Case 2) Replied from Lenovo Malaysia in their facebook for the user who bought the imported set (AP set) quoted below:
Lenovo Malaysia:
"Hi Ms Radhika, sorry for the delay. I have intended to contact you as soon I was able to speak to the reseller who sold you the U300 but was unable to since their number was not reachable, however, in the process, dialled your brother's number which was written in the purchase invoice (thinking it could be the salesman's contact number) and I have spoken to him with regards to the management disposition on this case.

Lenovo management has decided that we will not be able to support your request for a replacement or refund because this machine is a US based machine. The dealer who sold you the unit is not an authorized Lenovo reseller. I have tried to contact the reseller but to no avail, in order to advise them the situation and for them to liase with you with regards to the solution that they may be able to offer you. I suggest that you walk in to the reseller's office if you also fail to reach them via telephone and bring up this issue to them.

Although Lenovo is an international company, the services that we render is subjected to the company's local policy and at the same time governed by Lenovo International Term & Condition.

For your existing U300 which are still at our service center, we will finish up the repair but there won't be any more warranty repair should any issue surfaces after this. "

Major warranty claim issues on grey imported set((AP set) of Y580 face by unlucky forumer.
Case 3). https://forum.lowyat.net/topic/2637513/+51
QUOTE(skan1 @ Jan 8 2013, 12:37 AM)
Seller doesn't have original receipt for the laptops she purchased.

I bought 2 units from the seller above. One broke down in 18 days.

She told me to sent it in for warranty despite I want a replacement from her.

Nevermind , I agreed with her. Now Lenovo did not fix anything and sent me back a faulty unit. This part is not her fault.

But IBM Service Center offered me a chance of a replacement unit. However, they needed the official receipt.

I contacted fie. She replied me that she doesn't have any official receipt.

Laptop buyers beware. I just want to state to you all what I have gone through for 1 month.

She will try to reassured you but words are just words, she just does nothing and is only INTERESTED IN UR MONEY.

my word of advice to all of u , get from a store which has the official receipt.

Attached is my conversation with this person.
http://forum.lowyat.net/uploads/attach-19/...-1357812051.jpg[/spoiler]
QUOTE(ajul @ Jan 9 2013, 05:07 PM)
i know u buy from her bcoz of "cheap"...not bcoz of "service" or "whatever"...if she provide u a receipt...sure all ur problem settle...
u need pay rm3x99 for local unit with that spec...but now u pay much2 lower than that...
got many other reputable seller sell same thing and can provide receipt but abit higher price tag...but seem u looking for the cheapest and prefer newbie than other senior seller....now u learn something...

receipt mention by IBM service center is receipt from shop u buy...not shop/supplier/distri receipt from their source...sometime they just need a receipt for a record and procedure purpose only before make any claim...

seller fault = bcoz cant provide u a receipt
buyer fault = bcoz buy from "newbie" seller

im here not to find other fault...i just to mention even this stock from US...u still can claim warranty here...but u must follow a procedure...some service center need receipt for claim any warranty...some service center doesnt need it...but if u want make big claim like 1 to 1 exchange, higher possiblity they will ask for receipt as a record...to record date of ur purchase...for sure receipt or invoice must got company name and a few standard template....
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QUOTE(skan1 @ Jan 9 2013, 09:23 PM)
your wrong on this part.

IBM Service Center wants the original Lenovo receipt , not from shop.

I double asked them. That is what they told me.

As for the service center, it was the one at KPMG.

Yes you are right, I bought it coz it was cheap. It is also my first time I purchased a laptop. I wouldn't have thought about the possibilities of this situation happening ( laptop breakdown, crappy services, no official receipt and etc). A first for everything right.
*
This post has been edited by ytlay: Sep 11 2013, 11:42 PM
TSytlay
post Jun 17 2013, 02:30 AM

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Solution to touchpad issues by tachlio
» Click to show Spoiler - click again to hide... «


This post has been edited by ytlay: Sep 8 2013, 01:00 AM
TSytlay
post Jun 17 2013, 02:31 AM

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Let continue Lenovo updates & buying Q & A... smile.gif

» Click to show Spoiler - click again to hide... «






This post has been edited by ytlay: Dec 20 2013, 10:21 PM
Khyour
post Jun 17 2013, 05:12 AM

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Should I wait for the Y510 to come out? Or should I just get the Y500 now? Will there be major differences in terms of specs? And will there be a price drop when the Y510 comes out? Thank you.
TSytlay
post Jun 17 2013, 05:31 AM

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QUOTE(Khyour @ Jun 17 2013, 05:12 AM)
Should I wait for the Y510 to come out? Or should I just get the Y500 now? Will there be major differences in terms of specs? And will there be a price drop when the Y510 comes out? Thank you.
*
Upcoming Y510p with Haswell core i7-4700MQ, swappable GT750M/Intel HD4600 with Nvidia optimus for longer battery life and lower temperature. It might come with full HD anti-glare screen, slightly slimmer and price around current Y500. brows.gif
No noticeable performance gain except Intel HD4600 and hardly any price drop on Y500 as it will be phased out when new model launch. laugh.gif

Y50 & Y40 with new designs and layout, slimmer, lighter and look more sexy. wub.gif
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Dual fans cooling for cpu & gpu at the back. brows.gif
user posted image


This post has been edited by ytlay: Jan 10 2014, 08:02 PM
khairullz
post Jun 17 2013, 08:48 AM

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QUOTE(ytlay @ Jun 17 2013, 02:36 AM)
Y410p come with new Haswell core i7-4700MQ/Intel HD4600 auto swappable with Nvidia optimus for longer battery life and lower temperature. There is no noticeable performance gain for new i7-4700MQ except performance boost for Intel HD4600.
Its worth to pay extra RM100 for Y410p for longer battery life, lower temp, extra RAM & HDD.  smile.gif
Stay tune with the new thread V2 for any latest updates.  icon_rolleyes.gif
https://forum.lowyat.net/topic/2851949
*
thanks smile.gif
[PF] T.J.
post Jun 17 2013, 09:02 AM

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Great thread, one of the most active and informative, keep up the good work ytlay! notworthy.gif notworthy.gif
tennytyy
post Jun 17 2013, 09:08 AM

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Wow, V2 ady, keep up the good work biggrin.gif
milky
post Jun 17 2013, 09:32 AM

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guys any temperature reading from the keyboard ? would like to know how HOT when idle & running
0300078
post Jun 17 2013, 09:46 AM

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Would like to know any of you current Y500 user having any over heat issue with their laptop? Such as gaming on it without the Laptop Cooler pad will it cause the machine to overheat?
Khyour
post Jun 17 2013, 09:55 AM

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QUOTE(ytlay @ Jun 17 2013, 05:31 AM)
Upcoming Y510p with Haswell core i7-4700MQ, swappable GT750M/Intel HD4600 with Nvidia optimus for longer battery life and lower temperature.  It might come with full HD anti-glare screen, slightly slimmer and price around current Y500. brows.gif
No noticeable performance gain except Intel HD4600 and hardly any price drop on Y500 as it will be phased out when new model launch.  laugh.gif
*
Thanks for the reply!
arielravenfall
post Jun 17 2013, 11:16 AM

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QUOTE(0300078 @ Jun 17 2013, 09:46 AM)
Would like to know any of you current Y500 user having any over heat issue with their laptop? Such as gaming on it without the Laptop Cooler pad will it cause the machine to overheat?
*
Hi! 3 weeks y500 user here! rclxms.gif

Well, FOR ME, it actually depends on the type of game i'm playing, and the overheat is not "OVER" at all. The temperature around the keyboard area is actually quite "warm" and "ok-ok" la... but the graphic card section gets hot after playing 2 to 4 hours of gaming (around high settings for new games)...
But the heat dissipates around 30 minutes after i exit the game (shows that y500 cooling system is top-notch! thumbup.gif )

Be aware though, I'm playing this laptop in a quite cramped space, non-air-conditioned room, no cooler-pad, and my laptop is not lifted a bit to allow maximum ventilation for my laptop...

So if u wanna play on this laptop with max performance while increasing the time-limit before laptop gets hot, u have to:
1. Play in a spacious place to allow max ventilation (Spacious room, vents of laptop not blocked, good air circulation in room)
2. Play in air-conditioned room (Well, it's cold, so go figure! )
3. Use cooled-pad if possible (costs some $$, someone told me to get CoolerMaster U3 Pad or something as the size of laptop is compatible with this cooling pad, price around rm75)
4. Lift the laptop a bit (place a book or something to raise laptop, as y500 has another vent-with-fans below it, which blows heat outside from CPU and RAM)
5. Don't play at bed or ur lap or something, it blocks the vents, reduce function of vents, and may cause ur lap to burn! So be careful.. icon_rolleyes.gif
[PF] T.J.
post Jun 17 2013, 11:25 AM

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Err... actually the definition of overheat = notebook auto shutdown @127C?
laugh.gif

New notebooks may get hot, but not overheat I guess?

This post has been edited by [PF] T.J.: Jun 17 2013, 11:25 AM
h_bib
post Jun 17 2013, 11:28 AM

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anyone has tried install mSata ? can transfer OS to mSata Drive ?
maxlol
post Jun 17 2013, 01:44 PM

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Hi there. I recently bought a Y500 750m sli. I have been playing some games on it and noticed that there are white powdery substance on the bottom intake vent. I am pretty sure it's not dust. Also when I check my temps using HWMonitor I consistently get 85C on the ultrabay gpu and 65C on the other regardless of the game. Is this normal? Thanks.
0300078
post Jun 17 2013, 01:51 PM

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QUOTE(PF T.J. @ Jun 17 2013, 11:25 AM)
Err... actually the definition of overheat = notebook auto shutdown @127C?
laugh.gif

New notebooks may get hot, but not overheat I guess?
*
was affraid it will shorten the laptop lifespan for overheating.
djmixxer
post Jun 17 2013, 02:51 PM

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Sorry guys another question. Was wondering whether the Y410 could i take out the dvd writer and replace it with a 128gb SSD?
h_bib
post Jun 17 2013, 02:54 PM

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QUOTE(djmixxer @ Jun 17 2013, 02:51 PM)
Sorry guys another question. Was wondering whether the Y410 could i take out the dvd writer and replace it with a 128gb SSD?
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why you want swap with dvd while it have mSata Slot ?
Dbassnut
post Jun 17 2013, 03:16 PM

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Hi Guys,
I've got a few questions on the Lenovo Y500 GT750M SLI.
1. The stock notebook comes with 8GB RAM in a single stick, so upgrading to 16GB by adding in an additional compatible RAM later shouldn't be a problem, right? Anyone done this with their Y500?
2. From the Lenovo flyer, the Y500(59-378187) is shown as equipped with a 120W adapter, but I also noticed some sellers selling the notebook with an additional 170W adapter as well (basically a 120W and 170W adapter). Shouldn't the stock Lenovo Y500 come with the 170W adapter as its running 2 GPUs? Any advantages or disadvantages?
3. What is the screen resolution? 1920x1080?
Thanks,
Dbassnut
yewMP5
post Jun 17 2013, 03:42 PM

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GT750M on Dota 2 Ultra Setting ..what FPS are you guys getting

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