Beware of those cheapo US imported set (AP set) with same/different specs and 1 yr international warranty. Its best to avoid due to many potential hardware and no warranty support in MY.
Read the threads on grey imported set warranty issues:
http://forum.lowyat.net/topic/2647407
https://forum.lowyat.net/topic/2825975
http://forum.lowyat.net/topic/2619606
-Local Lenovo rejected the warranty claims for the US set Y500 owner:
Case1) https://forum.lowyat.net/topic/2796033/+1561
QUOTE(Y.O.N @ Sep 7 2013, 08:19 AM)
Hello, just purchase Y500 from some distributor in mudah. New set..
But camera did not working... What should i do?
And i check the warranty:
Product ID: Type-Model: Serial number:
59371972 9541-N/A YB00397603
Location: Expiration date:
USA 2014-07-25
But camera did not working... What should i do?
And i check the warranty:
Product ID: Type-Model: Serial number:
59371972 9541-N/A YB00397603
Location: Expiration date:
USA 2014-07-25
QUOTE(Y.O.N @ Sep 7 2013, 09:45 AM)
Just call Lenovo malaysia anda the seller..
They can provide warranty because this set have in Malaysia..
I will update here.. Need to go to Lowyat to their service center..
They can provide warranty because this set have in Malaysia..
I will update here.. Need to go to Lowyat to their service center..
QUOTE(Y.O.N @ Sep 9 2013, 10:17 PM)
Yes, really headache.. IBM Service Center also did not want to help.
Calling Lenovo Helpline and ask them to help..
Don't know what can they do..
Becarefull of this reseller: http://www.mudah.my/li?ca=9_s&id=67336
They claim they have 1 year international warranty. But they are not.
They selling US set.. I forgot to check this forum before buy it..
They just ask me to buy new webcam and refuse to repair or change my laptop..
WTF!!
Calling Lenovo Helpline and ask them to help..
Don't know what can they do..
Becarefull of this reseller: http://www.mudah.my/li?ca=9_s&id=67336
They claim they have 1 year international warranty. But they are not.
They selling US set.. I forgot to check this forum before buy it..
They just ask me to buy new webcam and refuse to repair or change my laptop..
WTF!!
QUOTE(Y.O.N @ Sep 9 2013, 10:29 PM)
The reseller should say US/AP set will have problem when comes to warranty claiming eventhough it have 1 year international warranty..
If they say it.. It is ok with me.. But they don't mention it...
If they say it.. It is ok with me.. But they don't mention it...
QUOTE(Y.O.N @ Sep 9 2013, 10:52 PM)
- Major warranty claim issues on imported set((AP set) reported in local Lenovo facebook.http://forum.lowyat.net/topic/2491914/+930
Case 2) Replied from Lenovo Malaysia in their facebook for the user who bought the imported set (AP set) quoted below:
Lenovo Malaysia:
"Hi Ms Radhika, sorry for the delay. I have intended to contact you as soon I was able to speak to the reseller who sold you the U300 but was unable to since their number was not reachable, however, in the process, dialled your brother's number which was written in the purchase invoice (thinking it could be the salesman's contact number) and I have spoken to him with regards to the management disposition on this case.
Lenovo management has decided that we will not be able to support your request for a replacement or refund because this machine is a US based machine. The dealer who sold you the unit is not an authorized Lenovo reseller. I have tried to contact the reseller but to no avail, in order to advise them the situation and for them to liase with you with regards to the solution that they may be able to offer you. I suggest that you walk in to the reseller's office if you also fail to reach them via telephone and bring up this issue to them.
Although Lenovo is an international company, the services that we render is subjected to the company's local policy and at the same time governed by Lenovo International Term & Condition.
For your existing U300 which are still at our service center, we will finish up the repair but there won't be any more warranty repair should any issue surfaces after this. "
Major warranty claim issues on grey imported set((AP set) of Y580 face by unlucky forumer.
Case 3). https://forum.lowyat.net/topic/2637513/+51
QUOTE(skan1 @ Jan 8 2013, 12:37 AM)
Seller doesn't have original receipt for the laptops she purchased.
I bought 2 units from the seller above. One broke down in 18 days.
She told me to sent it in for warranty despite I want a replacement from her.
Nevermind , I agreed with her. Now Lenovo did not fix anything and sent me back a faulty unit. This part is not her fault.
But IBM Service Center offered me a chance of a replacement unit. However, they needed the official receipt.
I contacted fie. She replied me that she doesn't have any official receipt.
Laptop buyers beware. I just want to state to you all what I have gone through for 1 month.
She will try to reassured you but words are just words, she just does nothing and is only INTERESTED IN UR MONEY.
my word of advice to all of u , get from a store which has the official receipt.
Attached is my conversation with this person.
http://forum.lowyat.net/uploads/attach-19/...-1357812051.jpg[/spoiler]
I bought 2 units from the seller above. One broke down in 18 days.
She told me to sent it in for warranty despite I want a replacement from her.
Nevermind , I agreed with her. Now Lenovo did not fix anything and sent me back a faulty unit. This part is not her fault.
But IBM Service Center offered me a chance of a replacement unit. However, they needed the official receipt.
I contacted fie. She replied me that she doesn't have any official receipt.
Laptop buyers beware. I just want to state to you all what I have gone through for 1 month.
She will try to reassured you but words are just words, she just does nothing and is only INTERESTED IN UR MONEY.
my word of advice to all of u , get from a store which has the official receipt.
Attached is my conversation with this person.
http://forum.lowyat.net/uploads/attach-19/...-1357812051.jpg[/spoiler]
QUOTE(ajul @ Jan 9 2013, 05:07 PM)
i know u buy from her bcoz of "cheap"...not bcoz of "service" or "whatever"...if she provide u a receipt...sure all ur problem settle...
u need pay rm3x99 for local unit with that spec...but now u pay much2 lower than that...
got many other reputable seller sell same thing and can provide receipt but abit higher price tag...but seem u looking for the cheapest and prefer newbie than other senior seller....now u learn something...
receipt mention by IBM service center is receipt from shop u buy...not shop/supplier/distri receipt from their source...sometime they just need a receipt for a record and procedure purpose only before make any claim...
seller fault = bcoz cant provide u a receipt
buyer fault = bcoz buy from "newbie" seller
im here not to find other fault...i just to mention even this stock from US...u still can claim warranty here...but u must follow a procedure...some service center need receipt for claim any warranty...some service center doesnt need it...but if u want make big claim like 1 to 1 exchange, higher possiblity they will ask for receipt as a record...to record date of ur purchase...for sure receipt or invoice must got company name and a few standard template....
u need pay rm3x99 for local unit with that spec...but now u pay much2 lower than that...
got many other reputable seller sell same thing and can provide receipt but abit higher price tag...but seem u looking for the cheapest and prefer newbie than other senior seller....now u learn something...
receipt mention by IBM service center is receipt from shop u buy...not shop/supplier/distri receipt from their source...sometime they just need a receipt for a record and procedure purpose only before make any claim...
seller fault = bcoz cant provide u a receipt
buyer fault = bcoz buy from "newbie" seller
im here not to find other fault...i just to mention even this stock from US...u still can claim warranty here...but u must follow a procedure...some service center need receipt for claim any warranty...some service center doesnt need it...but if u want make big claim like 1 to 1 exchange, higher possiblity they will ask for receipt as a record...to record date of ur purchase...for sure receipt or invoice must got company name and a few standard template....
QUOTE(skan1 @ Jan 9 2013, 09:23 PM)
your wrong on this part.
IBM Service Center wants the original Lenovo receipt , not from shop.
I double asked them. That is what they told me.
As for the service center, it was the one at KPMG.
Yes you are right, I bought it coz it was cheap. It is also my first time I purchased a laptop. I wouldn't have thought about the possibilities of this situation happening ( laptop breakdown, crappy services, no official receipt and etc). A first for everything right.
This post has been edited by ytlay: Sep 11 2013, 11:42 PMIBM Service Center wants the original Lenovo receipt , not from shop.
I double asked them. That is what they told me.
As for the service center, it was the one at KPMG.
Yes you are right, I bought it coz it was cheap. It is also my first time I purchased a laptop. I wouldn't have thought about the possibilities of this situation happening ( laptop breakdown, crappy services, no official receipt and etc). A first for everything right.
Jun 17 2013, 02:30 AM

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