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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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FaezFarhan
post Nov 19 2024, 08:29 PM

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QUOTE(jusbella @ Nov 19 2024, 07:45 PM)
Yes can if you know astro vlan id. Then change accordingly will do.
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Do I get that from their call centre?
jusbella
post Nov 19 2024, 10:16 PM

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QUOTE(FaezFarhan @ Nov 19 2024, 08:29 PM)
Do I get that from their call centre?
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You may try.

Normally you can get from technician when they came to do installation for you
joeyrm
post Nov 20 2024, 08:50 AM

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QUOTE(Dozz @ Nov 16 2024, 11:39 AM)
Hi

Just got ASUS RT BE88U router yesterday, successfully setup it up running but i encounter an issue!

Here my setup:

TM modem to Maxis router to do the PPPoE login, from Maxis router to RT BE88U for wireless router. I have been using this setup for years with my previous ASUS router without issue, with RT BE88U
whenever i reboot the router, it wont connect to internet and the internet light is red in BE88U. I have to unplug the Ethernet cable from maxis router (port 1) to another port (port 2) then the light will turn green and connected to internet. I have to do it all over again every time BE88U reboot.

Can anyone here suggest a fix for this annoying issue please?
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Suggest you set bridge mode on maxis router and let your asus to do the PPPoE login. That's what i've done to my home setup.. Backup 4G dongle works as well for the internet connection.
orangubat
post Nov 20 2024, 09:31 AM

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QUOTE(ASUSmy @ Nov 18 2024, 09:47 AM)
Hi orangubat,

Can you help to double check the user name and password for the UNIFI account is correct. If the user name and password are confirm correct, can you call up TM and request them to refresh your port/connection after you change to ASUS router.

Thank you
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The case is solved. I called up Unifi and requested a new password, and reinstalled the routers with the new password and everything is working fine now. So something must have gone wrong with the old password. Thanks all.
Dozz
post Nov 20 2024, 11:20 AM

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QUOTE(joeyrm @ Nov 20 2024, 08:50 AM)
Suggest you set bridge mode on maxis router and let your asus to do the PPPoE login.  That's what i've done to my home setup.. Backup 4G dongle works as well for the internet connection.
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Thanks for the suggestion, i will set it this tonight
joeyrm
post Nov 20 2024, 04:37 PM

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QUOTE(Dozz @ Nov 20 2024, 11:20 AM)
Thanks for the suggestion, i will set it this tonight
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Ohh. forgot to mention, you may need to use superadmin/operator mode to do that. you can search online for the default password as i totally forgot it.. i have changed the password on my router.
Krieger22
post Nov 21 2024, 01:21 AM

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I'm trying to set up my AX-55 as a repeater for a U Mobile 5G router (the box shaped one if it helps).

I have followed all the steps as listed in the online repeater setup guide and FAQ on what to do if the repeater won't connect to the internet, but the repeater's connection seems to have stopped working after the first 10 minutes. Devices connected to the repeater network are no longer connected to the internet.

Is there something specific to the U Mobile routers that I need to watch out for?
toi
post Nov 22 2024, 11:38 AM

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Hi,

I'm using TUF-AX6000. The DDNS setting has been successfully set up and I can connect to the router when away.
However, after using it for some time (approx a week), it doesn't work anymore, and checking the DDNS lookup https://iplookup.asus.com/nslookup.php found that the IP doesn't sync.
So I restarted the router after a few minutes looked at the DDNS again, it was updated, however it was captured with the DDNS before the restart and not the latest IP that running.

May I know how to fix this problem?

Current WAN IP: 100.xxx....
user posted image

However Asus DDNS lookup it is not updated to the current WAN IP:
user posted image

Thank you.
yenchenje
post Nov 22 2024, 12:31 PM

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QUOTE(toi @ Nov 22 2024, 11:38 AM)
Hi,

I'm using TUF-AX6000. The DDNS setting has been successfully set up and I can connect to the router when away.
However, after using it for some time (approx a week), it doesn't work anymore, and checking the DDNS lookup https://iplookup.asus.com/nslookup.php found that the IP doesn't sync.
So I restarted the router after a few minutes looked at the DDNS again, it was updated, however it was captured with the DDNS before the restart and not the latest IP that running.

May I know how to fix this problem?

Current WAN IP: 100.xxx....
user posted image

However Asus DDNS lookup it is not updated to the current WAN IP:
user posted image

Thank you.
*
You’re behind CGNAT, you no longer have your own public facing dedicated IP, instead you’re sharing an IP address with multiple users, so you can no longer port forward your services

TM public IP is only provided to 500Mbps and above subscribers, TIME can be changed upon request afaik
toi
post Nov 22 2024, 02:22 PM

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QUOTE(yenchenje @ Nov 22 2024, 12:31 PM)
You’re behind CGNAT, you no longer have your own public facing dedicated IP, instead you’re sharing an IP address with multiple users, so you can no longer port forward your services

TM public IP is only provided to 500Mbps and above subscribers, TIME can be changed upon request afaik
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Hi, Thanks for the info.

But it is strange, according to the info in year 2023, this is only applicable to the plan 30mbps, 50mpbs and 100mbps.

Will try request it.

user posted image
kk131
post Nov 22 2024, 05:30 PM

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QUOTE(toi @ Nov 22 2024, 02:22 PM)
Hi, Thanks for the info.

But it is strange, according to the info in year 2023, this is only applicable to the plan 30mbps, 50mpbs and 100mbps.

Will try request it.

user posted image
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I wouldn't expose your router interface to the internet; if you need remote access, it's better to setup a VPN.


yenchenje
post Nov 22 2024, 06:37 PM

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QUOTE(toi @ Nov 22 2024, 02:22 PM)
Hi, Thanks for the info.

But it is strange, according to the info in year 2023, this is only applicable to the plan 30mbps, 50mpbs and 100mbps.

Will try request it.

user posted image
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TM has revised it in 2024 to be 300mbps and below

TIME unsure
PRSXFENG
post Nov 22 2024, 07:35 PM

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QUOTE(yenchenje @ Nov 22 2024, 06:37 PM)
TM has revised it in 2024 to be 300mbps and below

TIME unsure
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time, 200 is private

500 (and maybe 600?) is being slowly migrated to cgnat

can still move back on request with CS
medi88
post Nov 25 2024, 01:09 AM

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Hi,

wondering if I can get some assistance. been using my XT8 with Time Internet for the last 4 years or so. Moved to a new location where Time is not available so decided to go with CelcomDigi 1gbps fibre. The fibre modem provided by TM is skyworth GPON ONT.

Been trying to connect the XT8 directly to the Skyworth with no success so far, tried to copy the VLAN ID (629) from the the TP Link router provided by CelcomDigi but not working at all. The WebGUI is just showing status of the XT8 as "not connected to the internet".

appreciate the assistance I could get on this.

edited for grammar & spelling

This post has been edited by medi88: Nov 25 2024, 01:12 AM
tng55
post Nov 25 2024, 01:59 AM

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QUOTE(medi88 @ Nov 25 2024, 01:09 AM)
Hi,

wondering if I can get some assistance. been using my XT8 with Time Internet for the last 4 years or so. Moved to a new location where Time is not available so decided to go with CelcomDigi 1gbps fibre. The fibre modem provided by TM is skyworth GPON ONT.

Been trying to connect the XT8 directly to the Skyworth with no success so far, tried to copy the VLAN ID (629) from the the TP Link router provided by CelcomDigi but not working at all. The WebGUI is just showing status of the XT8 as "not connected to the internet".

appreciate the assistance I could get on this.

edited for grammar & spelling
*
why you don't take UNIFI ????
PRSXFENG
post Nov 25 2024, 11:13 AM

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QUOTE(medi88 @ Nov 25 2024, 01:09 AM)
Hi,

wondering if I can get some assistance. been using my XT8 with Time Internet for the last 4 years or so. Moved to a new location where Time is not available so decided to go with CelcomDigi 1gbps fibre. The fibre modem provided by TM is skyworth GPON ONT.

Been trying to connect the XT8 directly to the Skyworth with no success so far, tried to copy the VLAN ID (629) from the the TP Link router provided by CelcomDigi but not working at all. The WebGUI is just showing status of the XT8 as "not connected to the internet".

appreciate the assistance I could get on this.

edited for grammar & spelling
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LAN2 of TM ONT to WAN of Asus right, other LAN ports will not work
VLAN629 should be correct

PPPoE Username and password setup correctly?
medi88
post Nov 25 2024, 06:02 PM

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QUOTE(PRSXFENG @ Nov 25 2024, 11:13 AM)
LAN2 of TM ONT to WAN of Asus right, other LAN ports will not work
VLAN629 should be correct

PPPoE Username and password setup correctly?
*
the username & password is correct, triple checked it.

There's only one 2.5GE WAN port as per the picture below.... the unifi personnel mentioned that for 1 gbps, this is the latest fibre modem that they use...

user posted image
medi88
post Nov 25 2024, 06:03 PM

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QUOTE(tng55 @ Nov 25 2024, 01:59 AM)
why you don't take UNIFI ????
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just saw an opportunity to reduce the amount of bills to pay since I use celcomdigi mobile.... 😁
medi88
post Nov 25 2024, 06:37 PM

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QUOTE(medi88 @ Nov 25 2024, 06:02 PM)
the username & password is correct, triple checked it.

There's only one 2.5GE WAN port as per the picture below.... the unifi personnel mentioned that for 1 gbps, this is the latest fibre modem that they use...

user posted image
*
and just as I posted this, it just miraculously work today..... 😅😅😅
PRSXFENG
post Nov 25 2024, 07:31 PM

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QUOTE(medi88 @ Nov 25 2024, 06:37 PM)
and just as I posted this, it just miraculously work today..... 😅😅😅
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Hmm possibly could have been a PPPoE session thing as well, where it still thinks the old router is logged in and won't let another device log in with the same credentials

Had that before on TIME

Either way good that it's working now

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